Publications

Summer 2014
Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse

Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details

Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry

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September 2006
Exercise

"Shad" Process Flow Design (A)

By: Roy D. Shapiro

Provides detailed instructions to prepare for factory demonstration day. A rewritten version of an earlier exercise. View Details

February 1999 (Revised June 2003)
Exercise

"Shad" Process Flow Design (C)

By: Roy D. Shapiro

Provides detailed instructions to prepare for factory demonstration day. A rewritten version of an earlier exercise. View Details

Keywords: Production

08 Sep 2015
Working Paper Summaries

Through the Grapevine: Network Effects on the Design of Executive Compensation Contracts

Keywords: by Susanna Gallani

February 1996 (Revised August 1998)
Exercise

Process Flow Design Exercise (C)

By: Janice H. Hammond

Provides detailed instructions for auditors to help them prepare for the factory demonstration day. Each audit position is described and a time line outlining responsibilities for the four phases of the simulation is provided. View Details

Keywords: Business Processes

1995
Dissertation

The Economics of Experimentation in the Design of New Products and Processes

By: Stefan Thomke

Keywords: Economics; Research and Development; Operations; Product Launch

10 Jul 2024
News

Designing a Successful Reskilling Program

January 1989 (Revised March 1991)
Case

General Electric Canada: Designing a New Organization

By: Lynda M. Applegate and James I. Cash Jr.

General Electric Canada used sociotechnical design techniques to restructure its financial, administrative, facilities, and information technology service from a decentralized, hierarchical organization to a centralized organization composed of self-managing,... View Details

Keywords: Organizational Design; Information Technology; Groups and Teams; Change; Communication; Information; Industrial Products Industry; Canada

Educators

October 2012
Case

Designing a Culture of Collaboration at Lake Nona Medical City

By: Amy C. Edmondson, Sydney Ribot and Tiona Zuzul

Describes Lake Nona, a 7,000-acre residential and research cluster in central Florida, and its process and innovation culture, and Lake Nona Institute, the organization behind the planning and governance of this new eco-friendly community. Emphasis is placed on the... View Details

Keywords: Collaboration; Innovation; Health Care; Real Estate; Entrepreneurship; Collaborative Innovation and Invention; Governance; Real Estate Industry; Florida

Educators

01 Sep 2017
News

HBS Fund Supports Core Priorities Including Financial Aid

all alumni to support financial aid is through the HBS Fund for Leadership and Innovation. Annual gifts to the HBS Fund play a critical role in the School’s ability to meet the growing demand for need-based fellowships, which nearly 50 percent View Details

February 1986
Article

Design of a Management Support System for Hospital Strategic Planning

By: L. M. Applegate, R. O. Mason and D. Thorpe

Keywords: Design; Management; System; Planning; Health Industry

Article

Holdout in the Assembly of Complements: A Problem for Market Design

By: Scott Duke Kominers and E. Glen Weyl

Holdout problems prevent private (voluntary and self-financing) assembly of complementary goods—such as land or dispersed spectrum—from many self-interested sellers. While mechanisms that fully respect sellers' property rights cannot alleviate these holdout problems,... View Details

Keywords: Governance; Market Design; Property

Web

Design Thinking Course | HBS Online

This course is part of the Entrepreneurship & Innovation track. Introduction to Design Thinking and Innovation ENROLL NOW No application needed for our certificate programs. Start your journey today! View Details

01 Jan 1986
Conference Presentation

Design of a Management Support System for Hospital Strategic Planning

By: L. M. Applegate, R. O. Mason and D. Thorpe

Keywords: Design; Management Systems; Strategic Planning; Health Care and Treatment; Health Industry

17 Nov 2011
Sharpening Your Skills

Sharpening Your Skills: Organizational Design

Questions To Be Answered: What are the best techniques for fostering innovation in multicultural teams? I want my functional experts to influence high-level strategy. How can managers get the best thinking out of support staff? What role... View Details

Keywords: Re: Ranjay Gulati & Raffaella Sadun

December 2016
Article

Deal Process Design in Management Buyouts

By: Guhan Subramanian

Management buyouts (MBOs) are an economically and legally significant class of transaction: not only do they account for more than $10 billion in deal volume per year, on average, but they also play an important role in defining the relationship between inside and... View Details

Keywords: Management Buyout; Deal Structuring; Acquisition; Design; Fairness

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2002
Working Paper

Balancing Search and Stability: Interdependencies among Elements of Organizational Design

By: Jan W. Rivkin and Nicolaj Siggelkow

January – February 2011
Article

How to Design a Winning Business Model

By: Ramon Casadesus-Masanell and Joan E. Ricart

Most executives believe that competing through business models is critical for success, but few have come to grips with how best to do so. One common mistake is enterprises' unwavering focus on creating innovative models and evaluating their efficacy in standalone... View Details

Keywords: Business Model; Design; Strength and Weakness; Competitive Strategy; Competitive Advantage

2003
Chapter

Designing Sustainability at BMW Group: The Designworks/USA Experience

By: Michael W. Toffel, Natalie Hill and Kellie McElhaney

This case study describes how an industrial design company developed a Sustainability Management System (SMS) standard, designed and implemented an SMS throughout its business, and then became the first company in the world to achieve third-party SMS certification. The... View Details

Keywords: Design; Governance Compliance; Management Practices and Processes; Standards; Environmental Sustainability; United States