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  • All HBS Web  (11,569)
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  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

ho-hum and quickly forgotten? Stefan Thomke, the William Barclay Harding Professor of Business Administration at Harvard Business School, explains that “the difference has less to do with catchy marketing View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 1 Sep 2010
  • Conference Presentation

Designs as Selfish Genes: Modularity, Options and Industry Structure

By: Carliss Y. Baldwin
Keywords: Design; Business Ventures
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Baldwin, Carliss Y. "Designs as Selfish Genes: Modularity, Options and Industry Structure." University of Lancaster, September 1, 2010.
  • Article

Swedish Entrepreneurs in Manufacturing Firms and Their Sources of Information

By: D. A. Leonard
Keywords: Entrepreneurship; Business Ventures; Information; Manufacturing Industry; Sweden
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Leonard, D. A. "Swedish Entrepreneurs in Manufacturing Firms and Their Sources of Information." Research Policy 13, no. 2 (April 1984): 101–114.
  • October 2019
  • Teaching Note

Designing Executive Compensation at Kongsberg Automotive (A) and (B)

By: Suraj Srinivasan and Jonah Goldberg
Teaching Note for HBS Nos. 119-009 and 119-010. View Details
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Srinivasan, Suraj, and Jonah Goldberg. "Designing Executive Compensation at Kongsberg Automotive (A) and (B)." Harvard Business School Teaching Note 120-051, October 2019.
  • July 10, 2024
  • Article

Designing a Successful Reskilling Program

By: Jorge Tamayo, Leila Doumi, Sagar Goel, Orsolya Kovács-Ondrejkovic and Raffaella Sadun
In this article, written as a follow up to the award-winning “Reskilling in the Age of AI”, the authors report the results of a reskilling survey that they conducted with chief human resource officers from approximately 1,200 organizations in the U.S., along with... View Details
Keywords: Competency and Skills; Training; Organizational Change and Adaptation; Employees
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Tamayo, Jorge, Leila Doumi, Sagar Goel, Orsolya Kovács-Ondrejkovic, and Raffaella Sadun. "Designing a Successful Reskilling Program." Harvard Business Review (website) (July 10, 2024).
  • March 2015
  • Teaching Note

Prodigy Network: Democratizing Real Estate Design and Financing

By: Karim R. Lakhani and Greta Friar
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Lakhani, Karim R., and Greta Friar. "Prodigy Network: Democratizing Real Estate Design and Financing." Harvard Business School Teaching Note 615-045, March 2015.
  • February 1986 (Revised March 1990)
  • Supplement

Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (B)

By: David A. Garvin
In the (A) case, Copeland had to choose between focusing its Sidney plant by product line or by manufacturing process. Now that it has made that decision, a plant layout must be selected from two alternatives. View Details
Keywords: Factories, Labs, and Plants; Decisions; Product; Production; Design; Strategy; Manufacturing Industry; Ohio
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Garvin, David A. "Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (B)." Harvard Business School Supplement 686-089, February 1986. (Revised March 1990.)
  • Forthcoming
  • Article

Transitory and Permanent Cash Flow Shocks in Debt Contract Design

By: Le Ma, Anywhere Sikochi and Yajun Xiao
We examine how lenders design contracts to account for transitory and permanent cash flow shocks facing borrowers. We find that volatile transitory cash flow shocks are associated with fewer liquidity covenants, indicating financial flexibility that enables firms to... View Details
Keywords: Debt Covenants; Cash Flow Shocks; Debt Contracting; Likelihood Of Default; Cash Flow; System Shocks
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Ma, Le, Anywhere Sikochi, and Yajun Xiao. "Transitory and Permanent Cash Flow Shocks in Debt Contract Design." Journal of Financial and Quantitative Analysis (forthcoming). (Pre-published online February 25, 2025.)
  • October 2007
  • Article

The Art of Designing Markets

By: Alvin E. Roth
Traditionally, markets have been viewed as simply the confluence of supply and demand. But to function properly, they must be able to attract a sufficient number of buyers and sellers, induce participants to make their preferences clear, and overcome congestion by... View Details
Keywords: Market Design; Market Participation; Market Transactions; Information Technology; Internet and the Web
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Roth, Alvin E. "The Art of Designing Markets." Harvard Business Review 85, no. 10 (October 2007): 118–126.
  • April 2000
  • Teaching Note

Cisco Systems, Inc.: Acquisition Integration for Manufacturing (A) and (B) TN

By: Steven C. Wheelwright
Teaching Note for (9-600-015) and (9-600-016). View Details
Keywords: Manufacturing Industry; Manufacturing Industry; England
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Wheelwright, Steven C. "Cisco Systems, Inc.: Acquisition Integration for Manufacturing (A) and (B) TN." Harvard Business School Teaching Note 600-134, April 2000.
  • May 1995
  • Teaching Note

Towle Manufacturing Company, 1986 (TN)

By: Timothy A. Luehrman
Teaching Note for (1-293-022). View Details
Keywords: Manufacturing Industry; United States
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Luehrman, Timothy A. "Towle Manufacturing Company, 1986 (TN)." Harvard Business School Teaching Note 295-146, May 1995.
  • December 1987
  • Supplement

Hewlett-Packard: Manufacturing Productivity Division (D), Glossary

By: Benson P. Shapiro
Supplements the (A), (B), and (C) cases. A glossary of terms. View Details
Keywords: Manufacturing Industry
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Shapiro, Benson P. "Hewlett-Packard: Manufacturing Productivity Division (D), Glossary." Harvard Business School Supplement 588-043, December 1987.
  • 19 Apr 2012
  • Working Paper Summaries

Is India’s Manufacturing Sector Moving Away from Cities?

Keywords: by Ejaz Ghani, Arti Grover Goswami & William R. Kerr; Manufacturing
  • September 1992
  • Case

Ontario Training Corp.: Service Design and Service Mapping

By: Leonard A. Schlesinger
Citation
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Schlesinger, Leonard A. "Ontario Training Corp.: Service Design and Service Mapping." Harvard Business School Case 693-015, September 1992.
  • 1990
  • Chapter

Learning Effects in Cell Manufacturing

By: S. Datar, S. Kekre and E. Svaan
Keywords: Learning; Manufacturing Industry
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Datar, S., S. Kekre, and E. Svaan. "Learning Effects in Cell Manufacturing." Chap. 9 in Manufacturing Strategy: The Research Agenda for the Next Decade, edited by John Ettlie, Michael C. Burstein, and Avi Fiegenbaum, 75–84. Boston, MA: Kluwer Academic Publishers, 1990.
  • 2016
  • Chapter

Innovation Experiments: Researching Technical Advance, Knowledge Production and the Design of Supporting Institutions

By: Kevin J. Boudreau and Karim R. Lakhani
This paper discusses several challenges in designing field experiments to better understand how organizational and institutional design shapes innovation outcomes and the production of knowledge. We proceed to describe the field experimental research program carried... View Details
Keywords: Organizational Design; Research; Knowledge; Innovation and Invention
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Boudreau, Kevin J., and Karim R. Lakhani. "Innovation Experiments: Researching Technical Advance, Knowledge Production and the Design of Supporting Institutions." In Innovation Policy and the Economy, Volume 16, edited by William R. Kerr, Josh Lerner, and Scott Stern, 135–167. National Bureau of Economic Research, and University of Chicago Press, 2016.
  • 2013
  • Chapter

The Design of Online Advertising Markets

By: Benjamin Edelman
Because the market for online advertising is both new and fast-changing, participants experiment with all manner of variations. Should an advertiser's payment reflect the number of times an ad was shown, the number of times it was clicked, the number of sales that... View Details
Keywords: Misleading and Fraudulent Advertising; Online Advertising; Price; Market Design; Measurement and Metrics; Sales; Motivation and Incentives; Internet and the Web
Citation
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Edelman, Benjamin. "The Design of Online Advertising Markets." Chap. 15 in The Handbook of Market Design, edited by Nir Vulkan, Alvin E. Roth, and Zvika Neeman. Oxford University Press, 2013.
  • December 2010 (Revised November 2013)
  • Case

Talent Recruitment at frog design Shanghai

By: Robert G. Eccles, Amy C. Edmondson and Yi Kwan Chu
This case illustrates the complexity and importance of hiring decisions in the Chinese operation of a global design and innovation firm. View Details
Keywords: Selection and Staffing; Recruitment; Talent and Talent Management; Decision Making; Complexity; Innovation and Invention; Shanghai
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Eccles, Robert G., Amy C. Edmondson, and Yi Kwan Chu. "Talent Recruitment at frog design Shanghai." Harvard Business School Case 411-040, December 2010. (Revised November 2013.)
  • Article

The Challenge of Manufacturing Advantage

By: S. C. Wheelwright and H. K. Bowen
Keywords: Problems and Challenges
Citation
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Wheelwright, S. C., and H. K. Bowen. "The Challenge of Manufacturing Advantage." Production and Operations Management 5, no. 1 (Spring 1996).
  • February 2010 (Revised September 2011)
  • Case

Local Motors: Designed by the Crowd, Built by the Customer

By: Michael I. Norton and Jeremy Dann
In the wake of the meltdown among U.S. auto manufacturers in 2009, Jay Rogers, CEO of Local Motors, has a new approach for the automotive industry: decide which models are produced through online design competitions, and then allow customers to "build their own cars"... View Details
Keywords: Business Startups; Customer Focus and Relationships; Collaborative Innovation and Invention; Product Design; Product Development; Creativity; Social and Collaborative Networks; Customization and Personalization; Manufacturing Industry; Manufacturing Industry; United States
Citation
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Norton, Michael I., and Jeremy Dann. "Local Motors: Designed by the Crowd, Built by the Customer." Harvard Business School Case 510-062, February 2010. (Revised September 2011.)
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