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  • November–December 2013
  • Article

The Dynamic Effects of Bundling as a Product Strategy

By: Timothy Derdenger and Vineet Kumar
Several key questions in bundling have not been empirically examined: Is mixed bundling more effective than pure bundling or pure components? Does correlation in consumer valuations make bundling more or less effective? Does bundling serve as a complement or substitute... View Details
Keywords: Product Strategy; Bundling; Complementary Goods; Marketing; Strategy; Video Game Industry
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  • December 2009
  • Article

Closing the Customer Feedback Loop

By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
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  • Article

Ignore June 30: Time is on the Side of a Better Iran Deal

By: James K. Sebenius
Prior to the "interim deal" reached in November 2013, Iranian nuclear negotiators could—and did—play for time while the regime rapidly added more centrifuges and increased production of enriched uranium. That is no longer the case. For the first time in years, the... View Details
Keywords: International Relations; Negotiation Tactics; Negotiation Deal; Iran; United States; Iran; United States
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  • Article

The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding

By: Brian Franklin, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris and Eric Goralnick
Delayed access to inpatient beds for admitted patients contributes significantly to emergency department (ED) boarding and crowding, which have been associated with deleterious patient safety effects. To expedite inpatient bed availability, some hospitals have... View Details
Keywords: Health Care Delivery; Emergency Room; Operations Improvement; Operations Management; Health Care and Treatment; Service Delivery; Operations; Management; Performance Improvement; Service Operations
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  • 06 Jun 2024
  • Research & Ideas

How Younger Immigrants Gain an Edge in American Business

years of the AHA, the researchers note, some 95 percent of applicants were approved. Another unusual element of the legislation: Many of the AHA refugees trained in the Philippines for six months to learn English and become familiar with American customs. Yet that... View Details
Keywords: by Rachel Layne
  • 2007
  • Working Paper

The Effects of a Centralized Clearinghouse on Job Placement, Wages, and Hiring Practices

By: Muriel Niederle and Alvin E. Roth
New gastroenterologists participated in a labor market clearinghouse (a "match") from 1986 through the late 1990's, after which the match was abandoned. This provides an opportunity to study the effects of a match, by observing the differences in the outcomes and... View Details
Keywords: Health; Employment; Marketplace Matching; Selection and Staffing; Job Offer; Compensation and Benefits; Health Industry
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  • Web

Podcast - Business & Environment

The wind industry faces potential hurdles, however, with federal tax credits scheduled to start phasing out and delays in building major offshore wind farms. Francis Slingsby of Orsted, a global leader in offshore wind, discusses how the... View Details
  • 09 Dec 2009
  • Working Paper Summaries

Mental Health in the Aftermath of Conflict

Keywords: by Quy-Toan Do & Lakshmi Iyer
  • Research Summary

Fairness and Efficiency in Resource Allocation

In studying the relationship of fairness and efficiency, Professor Trichakis takes the novel approach of looking at varied industries for unifying factors, and he pays special attention to inequities by incorporating both quantitative work in social welfare and the... View Details

  • February 2016 (Revised March 2017)
  • Case

Regulating Radio in the Age of Broadcasting

By: David Moss, Marc Campasano and Colin Donovan
When the Titanic tragically sank on April 15, 1912, potentially life-saving help was delayed as a result of failures in radio communication. In part as a result, Congress moved swiftly to regulate radio, passing the Radio Act of 1912 four months later. Although at... View Details
Keywords: Radio; Regulation; Communication Technology; Government Legislation; History; Media and Broadcasting Industry; United States
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  • 01 Oct 2013
  • Working Paper Summaries

Organizational Factors that Contribute to Operational Failures in Hospitals

Keywords: by Anita L. Tucker, W. Scott Heisler & Laura D. Janisse; Health
  • 26 Aug 2002
  • Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

making, insuring that the process is fair and legitimate, and minimizing the level of interpersonal conflict that emerges during the deliberations. Without strong buy-in, they risk numerous delays including efforts to re-open the decision... View Details
Keywords: by Michael A. Roberto
  • 08 Dec 2022
  • HBS Case

The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

Starbucks, Coca-Cola, and other corporations to quit serving the country. Eventually, the hashtag #BoycottNestle began trending on social media, as activists supported a boycott of the company for delaying its exit. Nestlé’s critical... View Details
Keywords: by Michael Blanding; Consumer Products
  • 24 Oct 2018
  • Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

may also try to overcorrect in areas where they failed the first time, such as overanalyzing or delaying decisions, being too conservative on cash flow, or focusing too much on scalability too early in the product-development process. If... View Details
Keywords: by Julia B. Austin
  • 04 Jan 2017
  • What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

Meetings are longer, more frequent, and involve more people. Everyone seems to want a voice in a decision. And when the leader finally decides, it is only at the end of a long time delay to accommodate rules, “due process,” imposed by... View Details
Keywords: by James L. Heskett
  • 01 Jun 2023
  • HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

succeed. The government has made recent strides to help the formerly incarcerated gain employment. By 2022, 75 percent of states had adopted “Ban the Box” laws that prohibited employers from asking about a candidate’s criminal history on a job application. These laws... View Details
Keywords: by Dina Gerdeman; Apparel & Accessories
  • Research Summary

Political Economy and Effects of Gun Policy

In two projects with Mike Luca and Deepak Malhotra, I examine the causes and consequences of gun policy.

 

The Impact of Mass Shootings on Gun Policy

There have been dozens of high-profile mass shootings in... View Details

Keywords: Gun Policy; Firearms; Political Economy; United States
  • Web

HBS - Key Metrics

help reduce disease transmission (which increases GHG emissions). Harvard University calculates its GHG emissions factor, but there is a delay in getting current grid data to feed into that calculation. Energy includes steam and... View Details
  • Web

2023 Reunion Presentations - Alumni

enormous burden on society. Delaying the onset of AD by just 5 years can save nearly a trillion dollars in the next decade in the US alone. Despite growing knowledge, treatments for AD have been largely ineffective because changes in the... View Details
  • 20 Aug 2020
  • Book

From the Plow to the Pill: How Technology Shapes Our Lives

For centuries, the creation of innovative technology—from steam engines and automobiles to computers and smartphones—has dramatically changed the nature of our work. Less deeply understood has been the impact of technology on the inner currents of our personal lives,... View Details
Keywords: by Dina Gerdeman