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Show Results For
-
All HBS Web
(600)
- News (130)
- Research (405)
- Events (7)
- Multimedia (12)
- Faculty Publications (168)
- 28 Mar 2017
- First Look
First Look at New Research, March 28
one of the world's largest airlines, United had a very large fleet and hub-and-spoke network that provided passengers with a wide range of destination choices, but as with any complex system unless everything ran perfectly all the time, it inevitably faced cascading...
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Sean Silverthorne
- Article
Ignore June 30: Time is on the Side of a Better Iran Deal
Prior to the "interim deal" reached in November 2013, Iranian nuclear negotiators could—and did—play for time while the regime rapidly added more centrifuges and increased production of enriched uranium. That is no longer the case. For the first time in years, the...
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Keywords:
International Relations;
Negotiation Tactics;
Negotiation Deal;
Iran;
United States;
Iran;
United States
Sebenius, James K. "Ignore June 30: Time is on the Side of a Better Iran Deal." Iran Matters (June 28, 2015).
- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that...
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Keywords:
Customer Centric Initiative;
Customer Satisfaction;
Customer Focus and Relationships;
Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
- 06 Jun 2024
- Research & Ideas
How Younger Immigrants Gain an Edge in American Business
years of the AHA, the researchers note, some 95 percent of applicants were approved. Another unusual element of the legislation: Many of the AHA refugees trained in the Philippines for six months to learn English and become familiar with American customs. Yet that...
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by Rachel Layne
- Article
The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding
By: Brian Franklin, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris and Eric Goralnick
Delayed access to inpatient beds for admitted patients contributes significantly to emergency department (ED) boarding and crowding, which have been associated with deleterious patient safety effects. To expedite inpatient bed availability, some hospitals have...
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Keywords:
Health Care Delivery;
Emergency Room;
Operations Improvement;
Operations Management;
Health Care and Treatment;
Service Delivery;
Operations;
Management;
Performance Improvement;
Service Operations
Franklin, Brian, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris, and Eric Goralnick. "The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding." Annals of Emergency Medicine 75, no. 6 (June 2020): 704–714.
- 2007
- Working Paper
The Effects of a Centralized Clearinghouse on Job Placement, Wages, and Hiring Practices
By: Muriel Niederle and Alvin E. Roth
New gastroenterologists participated in a labor market clearinghouse (a "match") from 1986 through the late 1990's, after which the match was abandoned. This provides an opportunity to study the effects of a match, by observing the differences in the outcomes and...
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Keywords:
Health;
Employment;
Marketplace Matching;
Selection and Staffing;
Job Offer;
Compensation and Benefits;
Health Industry
Niederle, Muriel, and Alvin E. Roth. "The Effects of a Centralized Clearinghouse on Job Placement, Wages, and Hiring Practices." NBER Working Paper Series, No. 13529, October 2007.
- Web
Podcast - Business & Environment
electricity. The wind industry faces potential hurdles, however, with federal tax credits scheduled to start phasing out and delays in building major offshore wind farms. Francis Slingsby of Orsted, a global leader in offshore wind,...
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- 08 Dec 2022
- HBS Case
The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?
Starbucks, Coca-Cola, and other corporations to quit serving the country. Eventually, the hashtag #BoycottNestle began trending on social media, as activists supported a boycott of the company for delaying its exit. Nestlé’s critical...
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- February 2016 (Revised March 2017)
- Case
Regulating Radio in the Age of Broadcasting
By: David Moss, Marc Campasano and Colin Donovan
When the Titanic tragically sank on April 15, 1912, potentially life-saving help was delayed as a result of failures in radio communication. In part as a result, Congress moved swiftly to regulate radio, passing the Radio Act of 1912 four months later. Although at...
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Keywords:
Radio;
Regulation;
Communication Technology;
Government Legislation;
History;
Media and Broadcasting Industry;
United States
Moss, David, Marc Campasano, and Colin Donovan. "Regulating Radio in the Age of Broadcasting." Harvard Business School Case 716-043, February 2016. (Revised March 2017.)
- 09 Dec 2009
- Working Paper Summaries
Mental Health in the Aftermath of Conflict
Keywords:
by Quy-Toan Do & Lakshmi Iyer
- Research Summary
Fairness and Efficiency in Resource Allocation
In studying the relationship of fairness and efficiency, Professor Trichakis takes the novel approach of looking at varied industries for unifying factors, and he pays special attention to inequities by incorporating both quantitative work in social welfare and the... View Details
- 26 Aug 2002
- Research & Ideas
High-Stakes Decision Making: The Lessons of Mount Everest
making, insuring that the process is fair and legitimate, and minimizing the level of interpersonal conflict that emerges during the deliberations. Without strong buy-in, they risk numerous delays including efforts to re-open the decision...
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by Michael A. Roberto
- 04 Jan 2017
- What Do You Think?
How Much Bureaucracy is a Good Thing in Government and Business?
Meetings are longer, more frequent, and involve more people. Everyone seems to want a voice in a decision. And when the leader finally decides, it is only at the end of a long time delay to accommodate rules, “due process,” imposed by...
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by James L. Heskett
- Web
Leverage LinkedIn - Alumni
within 24 business hours. During holidays and winter break (December 24th – January 1st) turnaround time will be delayed until the CPD office reopens. Please note, we recommend you review your resume before considering it final. Past...
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- 01 Oct 2013
- Working Paper Summaries
Organizational Factors that Contribute to Operational Failures in Hospitals
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
succeed. The government has made recent strides to help the formerly incarcerated gain employment. By 2022, 75 percent of states had adopted “Ban the Box” laws that prohibited employers from asking about a candidate’s criminal history on a job application. These laws...
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- 24 Oct 2018
- Sharpening Your Skills
Startup or Established Company? Which Is Best for You?
may also try to overcorrect in areas where they failed the first time, such as overanalyzing or delaying decisions, being too conservative on cash flow, or focusing too much on scalability too early in the product-development process. If...
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by Julia B. Austin
- Web
2023 Reunion Presentations - Alumni
enormous burden on society. Delaying the onset of AD by just 5 years can save nearly a trillion dollars in the next decade in the US alone. Despite growing knowledge, treatments for AD have been largely ineffective because changes in the...
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- Web
Mid-US - Global
been mixed, as many projects have been delayed or paused. Leaders were able to collectively step back from day-to-day to exchange views on these recent developments. The full report, key insights and interviews with senior leaders are...
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- Web
HBS - Key Metrics
help reduce disease transmission (which increases GHG emissions). Harvard University calculates its GHG emissions factor, but there is a delay in getting current grid data to feed into that calculation. Energy includes steam and...
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