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- All HBS Web
(2,549)
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- News (386)
- Research (1,681)
- Events (2)
- Multimedia (7)
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- 01 Mar 2005
- News
Ideas: Books
research team) examine 24 cases of collaboration between businesses and nonprofit organizations in Mexico (a food bank and an American supermarket), Colombia, Chile (a pharmacy View Details
- 01 Apr 2002
- News
Student Conferences Spark Discussion, Promote Interaction
we think about everything," he remarked. "Information technology has to march in lockstep with business," agreed Verizon CIO Shaygan Kheradpir. Software that automates complex transactions and expanding View Details
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee View Details
- 01 Oct 1996
- News
Leading In a New Era
inattention to customer feedback — led to stagnating sales and declining profits. "When I walked into this company in 1994," says Claiborne's straight-talking chairman, president, View Details
Keywords: Nancy O. Perry
- 01 Dec 2014
- News
Faculty Q&A: The New Brand Manager: You
brands best use social media to collaborate with consumers? One way is to use social media as a sounding board in advance of major decisions. Social media makes it easy for us to identify customers who are highly involved in the brand. We... View Details
Keywords: April White
- 17 Dec 2015
- News
Field 2 Gives Students Hands-On Exposure To Business Practices In Malaysia
BCARD, a lifestyle and brand-focused rewards program, but executives were uncertain about the card’s effectiveness. When the students interviewed customers about their use of the card, they discovered that... View Details
- 01 Feb 2000
- News
Financial Services 24/7
dissatisfied customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers.... View Details
Keywords: Susan Young
- 01 Oct 1999
- News
Q & A: Jeanne P. Jackson: A New Regime at Banana Republic
the customer like about the brand? We found that they associated the brand with quality, a sense of adventure, and a pleasant store experience. Then we did some opportunity analyses on what people wished was... View Details
- 01 Feb 1998
- News
Running Up the Score
of big money in the world of sports seems to have aggravated public disenchantment with many aspects of the professional game, from high ticket prices to athletes' personal behavior. That does not bode well long term for an industry that must attract View Details
Keywords: Garry Emmons
- 01 Sep 2012
- News
Alumni Books
best innovations: Find and fill an important unmet customer need. Plan for profitability. Strive for sustainability. Establish credibility. Gather necessary resources. Lead and... View Details
- 01 Mar 2012
- News
School’s Financial Picture Brighter than Expected
School’s two main revenue generators, Executive Education and Harvard Business Publishing, led with strong revenue growth. Driven by newly launched open-enrollment courses and the first increase in View Details
- 01 Mar 2024
- News
What is Web3?
value creation through holder identity and community formation, which has been explored in everything from NFT-based affinity networks to customer rewards programs from... View Details
- 01 Jun 2011
- News
Mr. Start-Up
ideas to make people’s lives more fun or more productive, is an amazing opportunity. The other thing that’s important to me is to interact with people in a way that will earn their respect and make them want to do business with me — as... View Details
- 02 Nov 2020
- News
The First Five Years: Julianne White (MBA 2017)
mind if a colleague has a very compelling argument. On occasion, I would come to class with a strong viewpoint, only to be convinced otherwise by a wise counterargument from a classmate. HBS helped me become a leader who values diverse... View Details
- 01 Jun 2009
- News
Alumni Books
market-segmentation scheme for reconfiguring your offerings to reduce costs while delivering new value to customers; lessening innovation risks with strategic experiments and alliances with customers; View Details
- 25 Sep 2009
- News
Are You Being Served?
finding plenty of ways that companies frustrate their customers. These days, health care, airlines, and telecommunications, to name a few, are sectors that can drive consumers up the wall. Are you, valued... View Details
- 01 Sep 2007
- News
Riding It Out
appreciate a certain level of service, and you can afford to provide it, which is fun. You want to be able to train people extensively, pay them well, and have your customers... View Details
- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
then finally seeing the outcomes. “Measuring the impact of our actions on the environment, employees, and customers is becoming increasingly important,” Serafeim says. ”With impact-weighted accounts, we have... View Details
Keywords: Margie Kelley
- 12 May 2016
- News
Food Rescue Is on a Mission
models are very powerful,” he explains. “We have trucks that do deliveries, but the innovation is in how we are able to suit local needs, with many different collection models customized for local circumstances.” For Carson, a founder of... View Details
Keywords: Jill Radsken
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
$1 billion. In 2017, when Fleiss left, it had 6 million customers and $100 million in revenues. It was time to try something new. That something new became Jetblack, a text-to-shop service that Fleiss... View Details