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  • 08 Jun 2010
  • First Look

First Look: June 8

extract maximum value from technologies such as point-of-sale scanners and customer loyalty cards. Highly readable and compelling, The New Science of Retailing is your playbook for turning all that data into a wellspring for new profits... View Details
Keywords: Martha Lagace
  • 03 Jan 2017
  • First Look

January 3, 2017

Transparency with Costly Information Processing By: Di Maggio, Marco, and Marco Pagano Abstract—We study a model where some investors (“hedgers”) are bad at information processing, while others (“speculators”) have superior... View Details
Keywords: Carmen Nobel
  • 12 Jul 2004
  • Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

responsibility for their choices. But co-pays would be the same inside and outside of the network. Antitrust authorities would scrutinize system participants so that one hospital system or health plan did not unfairly dominate an important market. View Details
Keywords: by Michael E. Porter; Health
  • 07 Dec 2010
  • First Look

First Look: Dec. 7

marketing strategy by the marketing department, one focused on the role of customer relations in product development, is considered. The creation of a set of basic principles and operating procedures for GE's marketing unit is discussed.... View Details
Keywords: Sean Silverthorne
  • 07 Oct 2008
  • First Look

First Look: October 7, 2008

online grocer to address this question. In general, we find that as the delay between order completion and delivery increases, grocery customers spend less, order a higher percentage of "should" items (e.g., vegetables), and... View Details
Keywords: Martha Lagace
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

challenge, which is aligning the interests of different stakeholders. When you think about a business, ideally the customers are paying for a product that generates revenue for the firm, which ultimately generates value in the form of... View Details
Keywords: by Julia Hanna
  • 18 Mar 2014
  • First Look

First Look: March 18

https://www.hbs.edu/faculty/Pages/item.aspx?num=46779   Working Papers An Analysis of Firms' Self-Reported Anticorruption Efforts By: Healy, Paul M., and George Serafeim Abstract—We use Transparency International's ratings of self-reported... View Details
Keywords: Sean Silverthorne
  • 16 Jul 2013
  • First Look

First Look: July 16

author cites a number of companies that have moved toward or into what he calls "the efficiency frontier." These include Sarvajal, in India, which saves money and eliminates waste by selling direct to customers through its... View Details
Keywords: Anna Secino
  • 01 Nov 2016
  • First Look

First Look - November 1, 2016

emerging market firms raise external capital, they face a tradeoff where greater transparency may lead to a lower cost of capital but at the cost of revealing proprietary information in their relational business practices. We find that... View Details
Keywords: Sean Silverthorne
  • 15 Dec 2015
  • First Look

December 15, 2015

his coauthors, correct some of the misinformation, describe how the thinking on the subject has evolved, and discuss the utility of the theory. They start by clarifying what classic disruption entails—a small enterprise targeting overlooked View Details
Keywords: Carmen Nobel
  • 01 Mar 2017
  • News

Alumni and Faculty Books for March 2017

not photoshopped to perfection but are flawed, vulnerable, and in-your-face. This total transparency generates a level of authenticity and intimacy with audiences that traditional marketing tactics cannot match. He also discusses the... View Details
  • 01 Dec 2013
  • News

Curing Health Care

of environmental toxins are powerful, still somewhat mysterious influences on our health. Simple tests that make those tendencies more transparent will result in basic behavioral changes and healthier lives overall. "Things are about to... View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services
  • Web

HBS - Financials | From the Chief Financial Officer

organization, one that applies the skills, tools, and frameworks taught across the School’s programs. Transparency is a cornerstone of this goal. Toward this end, I invite you to review our financial results in detail in the Supplemental... View Details
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

important general themes: (1) Assessing alternative growth strategies. When should one pursue "more of the same" business vs. offering another product vs. looking for new customers? When is it better to develop an entirely different line of business with... View Details
Keywords: Martha Lagace
  • 15 Jan 2008
  • First Look

First Look: January 15, 2008

effect. In general, as the delay between order completion and delivery increases, we find that the same customers spend less, order a higher percentage of "should" items (e.g., vegetables), and order a lower percentage of... View Details
Keywords: Martha Lagace
  • 06 Mar 2012
  • First Look

First Look: March 6

Using Transparency International's ratings of firm disclosures on anticorruption efforts, we find that disclosures are related to firms' country and industry exposures to corruption, as well as to enforcement and monitoring variables. We... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2012
  • News

From Where We Stand

across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details
  • 14 Mar 2019
  • News

The Merchant of Osaka

inventory problems and dire financial crises—and whatever the symptom, the root cause was usually that the company had lost touch with its customers. “It’s one of the main reasons the country continues to fall behind,” she says. Her job was to go in, determine what the... View Details
Keywords: Health, Social Assistance
  • Web

Print View - Course Catalog

Operations Management, Strategy Amy Edmondson , Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Customers for Growth Marketing Eva Ascarza Fall 2025 Q2 1.5 Managing International Trade and Investment Business, Government & the International... View Details