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Show Results For
- All HBS Web
(1,986)
- People (2)
- News (482)
- Research (1,034)
- Events (4)
- Multimedia (13)
- Faculty Publications (328)
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- 01 Jun 2002
- News
Blue No Longer
In March, Louis Gerstner (MBA '65), IBM's CEO since 1993, stepped down after achieving a remarkable turnaround at Big Blue. Gerstner, who lacked any previous experience in the computer industry, frequently defied conventional management... View Details
- 15 Dec 2024
- News
The Golden Thread
this “identity bridging” involves figuring out how to retain elements of cherished preretirement identities while developing new identities—grandmother, for example—or reviving dormant identities, as one star in the book did by getting back to View Details
- 08 Aug 2018
- News
Getting Life Back in Balance
and prepared to return home with a new perspective. The bonds forged during this experience remain, as the group stays in contact. Gower notes that the one-on-one coaching that he and the other participants received with an experienced... View Details
Keywords: Jennifer Myers
- 01 Jun 2016
- News
How Do I Get Your Job?
units a year, but back when volumes were small, one full container of product would be everything I would have to sell for a quarter. And I had an entire container of goods that came damaged. I had to call up the customers who I fought so... View Details
Keywords: April White
- 04 Sep 2019
- News
Case Study: Up in the Air
process and convince companies to consider the human cloud? The Answers: Seems like a good mix of broad PR and market education, together with high-value customer selling, will be required. The incubators and startup competitions are... View Details
- 01 Sep 2009
- News
Outtakes with Russ Wilcox
as well as customer service.” What’s on his Kindle: Outliers by Malcolm Gladwell; the Boston Globe; the Wall Street Journal. Why we’re in trouble: “With BlackBerries and instant messaging (IM), we live in a twitch society. People are... View Details
- 01 Sep 2004
- News
Charles Stoddard (MBA 1969)
any other bank in Grand Rapids. It was a niche bank with only one office and no tellers; instead, it had client service officers who would call customers by their name. The other unique thing about Grand Bank was corporate tithing. Ten... View Details
Keywords: Finance
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 26 Feb 2014
- News
The First Five Years: Morgan Hermand-Waiche (MBA 2010)
time. It is incredibly validating to see so many of our customers signing up for the monthly VIP membership and, even if they don't buy every month, are always happy to receive our emails and see what we've picked for their showroom. "The... View Details
- 01 Mar 2005
- News
Facing Ambiguity
were later cited as the cause of the disaster.) NASA’s experience offers a lesson to managers in other areas, suggests Edmondson, who, with her coauthors, came up with the concept of the “recovery window,” or the time in which an... View Details
- 01 Dec 1997
- News
Merton's Economics Research Wins Nobel Prize
generalization of Black and Scholes's valuation method made it possible to customize financial claims to suit the preferences of buyer and seller alike and to price those derivative claims directly. Thus Bob's theories are the analytical... View Details
- 01 Jun 2015
- News
In My Humble Opinion: Priya Paul (OPM 28, 1999)
the hot, new restaurant wherever I travel.” Industry trend: A commoditization of the boutique, design-based experience. “I see customers seeking hotel experiences that are less institutionalized and more... View Details
Keywords: Julia Hanna
- 04 Sep 2019
- News
In My Humble Opinion: Status Update
on KLM airline’s use of the Facebook Messenger platform for customer care, says Levine, and Walmart’s employee training program, which features Oculus Go’s virtual reality headsets. No stranger to the Facebook family, Levine came to the... View Details
Keywords: Julia Hanna
- 11 Dec 2017
- News
Growing from Within
including our $1 any size soft drink promotion. Our future also requires that we keep challenging ourselves to improve and innovate and we are excited about the way we are elevating the customer experience... View Details
- 01 Sep 2004
- News
Nancy Hall (MBA 1974)
of the board of the local YWCA and decided to come in once a week to help out. I soon realized that nonprofits could really use the skills I had — finance, marketing, planning. I saw that many nonprofits didn’t know who their customers... View Details
- 01 Dec 2017
- News
The First Five Years: Emmanuel Straschnov (MBA 2012)
and everyone, literally everyone, was asking him to be their tech cofounder to start a business (that's a common thing at HBS too when you're technical) and 2) While at Bridgewater, he had used SharePoint to create something that nontechnical employees could use to... View Details
- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
“Corruption is a great untapped market,” Henry Motte-Munoz (MBA 2013) says with a laugh. “Not many competitors and customer interest is quite high.” It’s a market he’s helping to disrupt using Bantay, an NGO he cofounded while at HBS,... View Details
- 01 Jun 2010
- News
Green Dreams: Eco-Friendly Countertops
company’s product throughout its Seattle headquarters. Other customers include NASA, the Ritz-Carlton, Starbucks, Whole Foods, Amazon, Disney’s Epcot theme park, and Google. IceStone has come a long way since Magagnini’s dark day, and not... View Details
- 01 Jun 2004
- News
The Sky’s the Limit
about their intentions to start Seattle Avionics. Hamilton approached them on the spot and talked his way into becoming a partner. “It’s worked out beautifully,” says Hamilton. “It’s fun to work with other entrepreneurs to build something. I spend a lot of time on the... View Details
- 22 Feb 2022
- News
Ink: Bringing Purpose to Life
workforce, benefiting the community while also getting closer to its customer base and spurring innovation. But idealized win-win solutions such as these are both difficult and relatively uncommon. Many purpose-driven companies chase an... View Details