Publications

February 2016 (Revised June 2016)
Case

The Maggi Noodle Safety Crisis in India (A)

By: Karthik Ramanna and Radhika Kak

The local government in Delhi has ordered a ban on Nestlé's flagship product in India—Maggi Noodles—citing excessive lead content per government lab tests. Nestlé disputes the government tests, noting that internal and third-party tests show the product to be safe.... View Details

Keywords: Multinationals; Regulation; Customer Relations; Business And Government; Crisis Management; Leadership; Multinational Firms and Management; Globalization; Governing Rules, Regulations, and Reforms; Safety; Customer Relationship Management; Business and Government Relations; India; Europe; Switzerland

16 Nov 2018
News

HBS Conference Marks 10th Anniversary of 2008 Global Financial Crisis

Research Summary

Financial Regulation and the Japanese Banking Crisis of the 1990s

As part of a long-term research interest in financial regulation and the role of the Ministry of Finance, Ulrike Schaede has studied various segments of Japan's financial markets to understand better the interaction between regulators and regulatees. This includes... View Details

March 2009
Case

The Home Depot: Leadership in Crisis Management

By: Herman B. Leonard, Marc J. Epstein and Melissa Tritter

Examines the challenges The Home Depot faced in the aftermath of natural disasters such as Hurricanes Katrina, Rita, and Andrew. By providing 40,000 to 50,000 items sold by knowledgeable associates, The Home Depot became a destination place for customers in need of... View Details

Keywords: Disruption; Customer Focus and Relationships; Leadership; Crisis Management; Logistics; Natural Disasters; Retail Industry

Web

Crucibles of Crisis Leadership - Course Catalog

HBS Course Catalog Crucibles of Crisis Leadership Course Number 1527 Professor Nancy Koehn Spring; Q4; 1.5 credits 13 sessions Paper Overview: This course focuses on crisis leadership and how leaders, their... View Details

01 Dec 2017
News

Examining the Magnitude of Syria’s Refugee Crisis

The flow of refugees from Syria following years of civil war has been called the worst humanitarian crisis in modern times. Working in collaboration with HBS’s global research centers, two HBS professors have brought a better... View Details

14 Sep 2018
News

Lessons Learned 10 Years After the Financial Crisis

Hank Paulson (MBA 1970) (Yahoo Finance Video) Hank Paulson (MBA 1970) (Yahoo Finance Video) Former Treasury Secretary Hank Paulson (MBA 1970) sat down recently with former Federal Reserve Chairman Ben Bernanke and fellow Treasury Secretary Tim Geithner to discuss the... View Details

December 1983 (Revised March 1999)
Case

The United States Financial Crisis of 1931

The behavior of the Federal Reserve System during the early years of the Great Depression has been a topic of considerable controversy. The Fed, it has been argued, pursued a contracting policy, thereby helping to turn what might have been only a brief recession into... View Details

Keywords: Government and Politics; Financial Crisis; United States

25 Nov 2020
Podcast

PwC: Coaching change in times of crisis

Covid-19 has accelerated many organizational trends, from remote work and digitalization to automation and a growing recognition of inequalities. Consulting firms are key actors in responding to this dynamic, since their judgement has influence well beyond their own... View Details

March 1995
Case

E. F. Hutton: Cash Management Crisis (A)

By: Lynn S. Paine and Jane Palley Katz

Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry

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November 1976 (Revised May 1993)
Case

Budget Crisis of the Boston School Committee

By: Regina E. Herzlinger

Keywords: Education; Budgets and Budgeting; Crisis Management; Education Industry; Boston

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2010
Working Paper

The Economic Crisis and Medical Care Usage

By: Annamaria Lusardi, Daniel Schneider and Peter Tufano

We use a unique, nationally representative cross-national dataset to document the reduction in individuals' usage of routine non-emergency medical care in the midst of the economic crisis. A substantially larger fraction of Americans have reduced medical care than have... View Details

Keywords: Financial Crisis; Health Care and Treatment; France; Germany; Great Britain; Canada; United States

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May 1995 (Revised June 1995)
Case

E. F. Hutton: Cash Management Crisis (C)

By: Lynn S. Paine

Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry

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10 Jul 2009
Research Event

Business Summit: The Coming World Oil Crisis

Editor's Note: This is a summary of an HBS Business Summit presentation. View a full summary and video of the event on the HBS Centennial Web site linked below. Date of Event: October 13, 2008 Moderator: Richard H.K. Vietor, HBS faculty Speakers: John Hess, Chairman... View Details

Keywords: Re: Richard H.K. Vietor; Energy; Utilities

November 2007 (Revised April 2022)
Case

Control Data Corporation and the Urban Crisis

By: Tom Nicholas and Laura Gaie Singleton

Control Data Corporation is considering its response to the assassination of renowned civil rights activist Martin Luther King. Four months prior, William Norris, president of the Minneapolis-based computer firm had already committed to building a plant in a low-income... View Details

Keywords: Urban Development; Factories, Labs, and Plants; Corporate Social Responsibility and Impact; Urban Scope; Computer Industry; District of Columbia; Minneapolis

March 2002
Teaching Note

Mexico (C): Reform and Crisis 1987-1995 TN

By: Huw Pill

Teaching Note for (9-797-050). View Details