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  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

necessarily lead to a collaborative environment, a hallmark of systemic integration. That requires the lever of cooperation—the alignment of goals. When members of disparate or competing silos cooperate around a common set of goals, they... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 23 Mar 2010
  • First Look

First Look: March 23

press An abstract is unavailable at this time. Book: http://ceo.usc.edu/book/doing_research_that_is_useful.html Business Network Transformation in Action Authors: Marco Iansiti and Ross Sullivan Publication: In Business Network Transformation: View Details
Keywords: Martha Lagace
  • September 2006 (Revised November 2013)
  • Case

Airbus vs. Boeing (A)

By: Ramon Casadesus-Masanell, Erich Alexander Voigt and Jordan Mitchell
Looks at the development of the competitive actions between Airbus and Boeing from 1992 to 2006. Begins with the question of whether Airbus and Boeing should collaborate on the development of a VLCT (Very Large Commercial Transport) or whether Airbus should develop... View Details
Keywords: Business Model; Decision Choices and Conditions; Competition; Cooperation; Air Transportation Industry
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  • Web

Events - Business History

Christina Lubinski. Nov 3 03 Nov 2025 Business History Seminar Andrea Lluch (CONICET/Universidad de los Andes), "Global South: Knowledge Transfer and Technical and Financial Cooperation from International Organizations (1960s-1970s)" 3:30... View Details
  • June 2012
  • Article

Leadership Is a Conversation

By: Boris Groysberg and Michael Slind
Globalization and new technologies have sharply reduced the efficacy of command-and-control management and its accompanying forms of corporate communication. In the course of a recent research project, the authors concluded that by talking with employees, rather than... View Details
Keywords: Employees; Management Style; Interpersonal Communication; Leadership; Cooperation; Partners and Partnerships
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  • 23 Mar 2023
  • Blog Post

Arla Foods: How Sustainable Can A Dairy Company Be?

essays posted on the HBS Business and Environment Initiative’s Blog that highlights their reflections. Learn more about this IFC course on Decarbonization and Sustainable Production by watching this five minute video summary. Visit Date: January 5, 2023 Arla Foods is a... View Details
  • 28 Mar 2012
  • What Do You Think?

Are Factory Jobs Important to the Economy?

in his recent book, some are less fungible than others. Germany was cited by Peter Sebregondi as a country that has pursued an enlightened strategy toward manufacturing, through its continued support of an apprentice system that provides... View Details
Keywords: by James Heskett; Manufacturing
  • 2020
  • Case

Building Transparency within the Sustainable Apparel Coalition: The Road to Successful Pre-Competitive Collaboration

By: Andrew J. Hoffman
The Sustainable Apparel Coalition (SAC) was founded in 2010 to develop a common set of sustainability standards for the apparel, footwear, and home textile industries. The organization was an example of pre-competitive collaboration, a strategy in which companies... View Details
Keywords: Environmental Sustainability; Cooperation; Social Issues; Governing and Advisory Boards; Corporate Social Responsibility and Impact; Performance Evaluation; Apparel and Accessories Industry
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  • 2007
  • Book

America the Principled: 6 Opportunities for Becoming a Can-Do Nation Once Again

By: Rosabeth M. Kanter
This book draws on the author's multiple research projects and field observations to analyze problems facing the United States in recent years and to create an agenda for renewing American strengths through returning to core American principles—but in new ways suitable... View Details
Keywords: Values and Beliefs; Policy; Leadership; Civil Society or Community; Cooperation; United States
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  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

quality when networks of schools cooperate with each other. When school districts work well, they create these scale advantages; when they do not work well, they are cumbersome bureaucracies. Because of the number of independent charter... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

underlying principles: Businesses try to learn from noisy signals and quickly adapt their activities to newly emerging information. They actively cooperate with external stakeholders (including, in some instances, their competitors) to... View Details
Keywords: by Sean Silverthorne
  • 11 May 2010
  • First Look

First Look: May 11

Alibaba Group's transition from a startup to a multibusiness firm with over 15,000 employees in just over a decade. They analyze the evolving dynamics of internal competition and cooperation among Alibaba Group's subsidiaries. Students... View Details
Keywords: Martha Lagace
  • 08 Oct 2008
  • Research & Ideas

Book Excerpt: A Sense of Urgency

Mistake Number 3: Passively sitting and waiting for a crisis (which many never come). A major problem with passive strategies is that nature may not cooperate by providing the right amount of lightning in... View Details
Keywords: by John P. Kotter
  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

leadership strategy at Harvard Business School is based on this assumption: It is that a discussion leader should avoid calling on students whose hands have been in the air for several minutes. The assumption, which is nearly always borne... View Details
Keywords: by James Heskett
  • 01 Feb 1999
  • News

Too Much of a Good Thing?

extremely difficult to deal with for a variety of reasons. Bower, for his part, believes that enlightened management and intra-industry cooperation (with government playing a positive support role where needed) - an approach that he says... View Details
Keywords: Garry Emmons
  • Web

Finance Awards & Honors - Faculty & Research

Financial Studies in 2016. Elisabeth Kempf : Winner of the AQR Top Finance Graduate Award in 2016. Elisabeth Kempf : Winner of the Cubist Systematic Strategies PhD Candidate Award for Outstanding Research from the Western Finance... View Details
  • April 2012
  • Article

How Many Direct Reports?

By: Gary L. Neilson and Julie Wulf
If senior executives are feeling ever more pressed for time, why would they add more to their plates? It might sound counterintuitive, but research by Booz & Company's Gary L. Neilson and me shows that over the past 20 years the CEO's average span of control, measured... View Details
Keywords: Leadership; Governance Controls; Managerial Roles; Adaptation; Personal Development and Career; Cooperation; Management Teams
Related
  • 03 Jul 2013
  • What Do You Think?

What Are the Limits of Transparency?

information is delivered." One possible line would include information about a company's strategy. Brad Keller commented that "It takes more than just sharing financials or performance review data It is really a matter of being open about an organization's... View Details
Keywords: by James Heskett
  • 09 Dec 2013
  • Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

In today's global work environment, it's a given that companies need culturally diverse teams to succeed. Both scientific studies and common sense tell us that having people with different viewpoints onboard increases the creativity that teams will employ in solving... View Details
Keywords: by Michael Blanding
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

a destructive interpersonal emotion, when they compare themselves to successful peers. Across two online experiments and an experimental field study, we identify an interpersonal strategy that can mitigate others’ feelings of malicious... View Details
Keywords: Sean Silverthorne