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- 07 Oct 2014
- First Look
First Look: October 7
http://www.hbs.edu/faculty/Publication%20Files/Levine-Toffel%20The%20Compass%202014-07-02a_151d5c1a-4fe0-4d2a-90f8-54a82b5bb4a6.pdf October 2014 MIT Sloan Management Review What It Takes to Reshore Manufacturing Successfully By: Shih, Willy C. Abstract—The data on... View Details
Keywords: Sean Silverthorne
- 08 Mar 2016
- First Look
March 8, 2016
to lower prescription fill error rates, increase cost savings, and improve medication adherence. Purchase this case: https://hbr.org/product/express-scripts-promoting-prescription-drug-home-delivery-a/916026-PDF-ENG Harvard Business... View Details
Keywords: Sean Silverthorne
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
lowest-cost finance processors provides a useful benchmark. The finance group must also provide standard, compliant reporting to shareholders, tax authorities, and regulators, so it would be sensible to benchmark the cost of these... View Details
- 18 Dec 2013
- HBS Case
Lessons from the Lance Armstrong Cheating Scandal
career in jeopardy—he betrayed millions of people who believed in him, and risked the reputations and careers of teammates in order to win personal glory. "Once he decides to cheat, it is not just about him, he needs to create this... View Details
- 22 Dec 2009
- First Look
First Look: Dec. 22
take advantage of factor cost differences. Instead, multinationals tend to own the stages of production proximate to their final production, giving rise to a class of high-skill, intra-industry vertical FDI. Measuring and Managing... View Details
Keywords: Martha Lagace
- 23 Jul 2013
- First Look
First Look: July 23
http://global.oup.com/academic/product/the-oxford-handbook-of-managerial-economics-9780199782956?cc=us&lang=en&tab=overview 2013 pub Infrastructure for Ore: Benefits and Costs of a Not-So-Original Idea By: Wells, Louis T., Jr... View Details
Keywords: Anna Secino
- March 2016 (Revised May 2018)
- Case
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Case 716-455, March 2016. (Revised May 2018.)
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
sanctions in order to try to help someone who is maybe going through a difficult time." Zlatev, who partnered with Justin Berg, an assistant professor at the Stanford Graduate School of Business, and former Stanford doctoral student Alisa... View Details
Keywords: by Pamela Reynolds
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
Finance can be intimidating, and many business executives don’t even try to get their arms around it. But Harvard Business School Professor Mihir Desai says business leaders need to engage with the world of finance in order to succeed.... View Details
Keywords: by Dina Gerdeman
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
future hiring and M&A activity. When the Great Recession hit in late 2008, Honeywell, like all diversified manufacturers, experienced a drop off in new orders. Yet after six years of improving operating efficiency, there was little room left to cut View Details
- 15 Jan 2013
- First Look
First Look: January 15
markets also plays a causal role in shifting investments to more novel startups-by lowering the cost of experimentation for early stage investors and allowing them to make riskier, and more novel, investments. Paper:... View Details
Keywords: Sean Silverthorne
- 31 May 2011
- Research & Ideas
Japan Disaster Shakes Up Supply-Chain Strategies
narrow, optimized supply chains," Shih says. "They put all of their eggs with one supplier that had the best product at the lowest price." Suppliers Squeezed, Too At the same time the suppliers, also under pressure to continuously cut View Details
- 17 Dec 2013
- First Look
First Look: December 17
intercede to protect investments in locations such as Central America and the Caribbean. Costs were small-at least at the outset-but with each incremental step, American policy became increasingly entangled with the goals of those they... View Details
Keywords: Carmen Nobel
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
careers at the Harvard Business School, we discovered that the turnover of CIOs ran at around 30 to 40 percent per year. As a result of our research, we described the driving cause as the rapid change of IT through the operation of Moore's Law (IT View Details
Keywords: by Martha Lagace
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
transparency through data sharing in order to better track the chain of subcontractors. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond How to Manage Coronavirus Layoffs with Compassion... View Details
Keywords: by Sean Silverthorne
- 26 Nov 2001
- Op-Ed
Why Corporate Budgeting Needs To Be Fixed
encourage customers to place orders by year-end so they could hit their annual sales goals. But the price increase was out of line with the competition and undoubtedly ended up costing the company sales and... View Details
Keywords: by Michael C. Jensen
- 06 Jan 2014
- Research & Ideas
Technology Re-Emergence: Creating New Value for Old Innovations
introduced low cost production methods to manufacture highly accurate quartz watches. Swiss business historians refer to this as the "Quartz Crisis." Companies like Seiko and Casio seized the quartz market. By 1983, two-thirds... View Details
- January 2025
- Case
Netflix: Takedown Troubles
By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Cost vs Benefits; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Decisions; Motion Pictures and Video Industry
Rose, Clayton S., Tom Quinn, and Maxim Pike Harrell. "Netflix: Takedown Troubles." Harvard Business School Case 325-021, January 2025.
- 19 Oct 2021
- Research & Ideas
Fed Up Workers and Supply Woes: What's Next for Dollar Stores?
data. But higher costs for materials, manufacturing, shipping and trucking, and COVID safety measures, coupled with unprecedented competition for workers, are testing the endurance of retailers, especially those who rely heavily on cheap... View Details
- 02 Aug 2017
- What Do You Think?
Summing Up: Why Can’t Organizations Engage Their Employees?
“Engagement comes from spirit, and if the organization has little or no spirit—if it see mission as simply ‘maximizing shareholder value’—then engagement will remain an elusive thing.” George Yurieff added that “as long as the order entry... View Details
Keywords: by James Heskett