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Show Results For
- All HBS Web
(1,764)
- People (8)
- News (368)
- Research (344)
- Events (10)
- Multimedia (7)
- Faculty Publications (170)
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- 05 Aug 2002
- Research & Ideas
Understanding the Process of Innovation
feedback on every idea, his reputation for deep knowledge, and the impressive industry contacts he's acquired have earned him a loyal following: his idea-generation process yields 200 interesting concepts a month. The Winnowing Phase The... View Details
Keywords: by Loren Gray
- 21 Feb 2017
- First Look
First Look at New Research: February 21
to investigate the psychological consequences and performance benefits of connecting to beneficiaries of one’s work. In a longitudinal field experiment of fruit harvesters, we find that though beneficiary contact with the overall customer... View Details
Keywords: Carmen Nobel
- 27 Jun 2007
- Lessons from the Classroom
Learning to Make the Move to CEO
all contact with his or her organization—in other words, leave the BlackBerry at home. But participants soon recognize the value they are receiving at a crucial time in their careers, Simons says. The program includes rigorous dives into... View Details
- 06 Oct 2011
- What Do You Think?
How Will the ‘Moneyball Generation’ Influence Management?
employee loyalty in organizations with large numbers of workers in direct contact with customers. The new movie Moneyball (and the book on which it is based) extol the virtues of employing nontraditional thinking and measurement in major... View Details
Keywords: by James Heskett
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
identity-holders away from options they would have preferred in the absence of that appeal. Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact By: Shell, Michelle A., and Ryan W. Buell Abstract— It is a... View Details
Keywords: Sean Silverthorne
- 26 Nov 2012
- Research & Ideas
New Winners and Losers in the Internet Economy
Of The 'less Glamorous' Among Internet-related businesses, growth was swift within organizations that the report terms the "consumer-facing layer," companies having direct contact with consumers including Facebook, YouTube, and... View Details
- 25 Nov 2008
- First Look
First Look: November 25, 2008
augment the role to that of service integrator to achieve his internal objective of business unit collaboration and to provide clients with a single point of contact across the full range of the company's offerings. The organizational... View Details
Keywords: Martha Lagace
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
product managers spent on average only three percent of their time in contact with end consumers. Terry Leahy, CEO of Tesco, the UK supermarket chain, spends two days a week in stores interacting with employees and customers. But how far... View Details
Keywords: by John Quelch
- 04 May 2007
- What Do You Think?
How Do Managers Think?
educating our employees to recognize symptoms of 'poor health' so that they are able to self-identify themselves to their managers?" And Ulysses U. Pardey said, "(In their training, doctors) are in real contact with what they... View Details
Keywords: by Jim Heskett
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
therefore establish a "relationship" that allows them to maintain contact with their customers over the long term. Recognizing this new reality and dealing with it proactively is the single most important dimension of enterprise... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Nov 1999
- Research & Ideas
Companies, Cultures and the Transformation to the Transnational
Japanese managers in foreign locations engaged in nemawashi and ringi by intensive telephone contact and frequent exchanges of visits between headquarters in Japan and the overseas units. View Details
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
fraught example, about TraceTogether—a smartphone app to support community-driven contact tracing to slow the spread of COVID-19—that public entrepreneurs leave their office to ask people for feedback. Lagace: How do you hire talent for... View Details
Keywords: by Martha Lagace
- 26 Oct 2010
- First Look
First Look: October 26, 2010
Karen A. Jehn, and Martin Euwema Publication:Journal of Organizational Behavior (forthcoming) Abstract Contrary to much boundary spanning research, we examined the negative consequences of boundary spanning contact in multi-organizational... View Details
Keywords: Sean Silverthorne
- 02 Apr 2019
- First Look
New Research and Ideas, April 2, 2019
Hi-R-Me: Making Sales Calls This case study focuses on a professional services firm (“Performance Improvement Consulting”) and its sales calls on Hi-R-Me, a potential client. The case is supplemented by videos showing the initial contact... View Details
Keywords: Dina Gerdeman
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
one-on-one contact by her small CCP team had spurred growth from 10 to more than 50 partners. Eisnor and Paige Fitzgerald, CCP’s Program Manager, earned kudos from their Waze colleagues and caught the attention of Waze’s now-parent... View Details
Keywords: Sean Silverthorne
- 19 Jan 2016
- First Look
January 19, 2016
policy, and the importance of contact capabilities, this study builds on and extends the earlier suggestions that entrepreneurship needs incorporating as an explanatory factor. The article shows that Koç acted as both a Kirznerian and... View Details
Keywords: Sean Silverthorne
- 20 Feb 2006
- HBS Case
Oprah: A Case Study Comes Alive
impact with Jeannette Wagner, former vice chair of The Estée Lauder Companies Inc. and member of the HBS Board of Dean's Advisors. Wagner recommended that they send a copy of the case to Leonard Lauder, chairman of Estée Lauder. The chain of personal View Details
- 13 Sep 2012
- Research & Ideas
Why Public Companies Underinvest in the Future
and are in much closer contact with them. "Very often it's even the manager himself who's a large shareholder," Farre-Mensa says. Second, even external investors in private firms tend to have a much closer relationship with the... View Details
Keywords: by Maggie Starvish
- 25 Aug 2003
- Research & Ideas
Studying Japan from the Inside
of having cases written about them? How do you work with reluctance or hesitation? A: Most Japanese companies I contacted to ask for cooperation to develop cases have been quite cooperative. I believe that the high academic standards of... View Details
Keywords: by Cynthia Churchwell
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
519-011 Hubble Contact Lenses: Data Driven Direct-to-Consumer Marketing As its Series A extension round approaches, the founders of Hubble, a subscription-based, social-media fueled, direct-to-consumer (DTC) brand of View Details
Keywords: Dina Gerdeman