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Show Results For
- All HBS Web
(1,795)
- People (8)
- News (369)
- Research (344)
- Events (10)
- Multimedia (7)
- Faculty Publications (169)
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- 17 Feb 2003
- Research & Ideas
Tales of the Newly-minted MBA
wait until you're desperate to contact mentors," said Sara Crutchfield Clarke (HBS MBA '97), vice president of corporate strategy at Showtime Networks. "Find ways to stay in touch, and have a clear means of articulating your... View Details
Keywords: by Julia Hanna
- 01 Oct 2001
- Research & Ideas
Connecting With Nonprofits
Core competency transferMore equal exchange of resources Joint value creation Need for value renewal Relationship Management Corporate contact usually in community affairs or foundation; nonprofit contact... View Details
Keywords: by James Austin
- 15 Jun 2020
- Research & Ideas
A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.
a situation like the current global pandemic. The case shows that if community health workers could be trained on the front lines, you might have access to capabilities to everything from initial screening to contact tracing on the back... View Details
- 06 Oct 2011
- What Do You Think?
How Will the ‘Moneyball Generation’ Influence Management?
employee loyalty in organizations with large numbers of workers in direct contact with customers. The new movie Moneyball (and the book on which it is based) extol the virtues of employing nontraditional thinking and measurement in major... View Details
Keywords: by James Heskett
- 21 Mar 2011
- Research & Ideas
Are We Thinking Too Little, or Too Much?
instance, a manager might hire or disqualify job candidates based on whether they make good eye contact during an interview, just because past candidates who made good eye contact ended up performing well at... View Details
Keywords: by Carmen Nobel
- 26 Nov 2012
- Research & Ideas
New Winners and Losers in the Internet Economy
Of The 'less Glamorous' Among Internet-related businesses, growth was swift within organizations that the report terms the "consumer-facing layer," companies having direct contact with consumers including Facebook, YouTube, and... View Details
- 04 May 2007
- What Do You Think?
How Do Managers Think?
educating our employees to recognize symptoms of 'poor health' so that they are able to self-identify themselves to their managers?" And Ulysses U. Pardey said, "(In their training, doctors) are in real contact with what they... View Details
Keywords: by Jim Heskett
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
therefore establish a "relationship" that allows them to maintain contact with their customers over the long term. Recognizing this new reality and dealing with it proactively is the single most important dimension of enterprise... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Nov 1999
- Research & Ideas
Companies, Cultures and the Transformation to the Transnational
Japanese managers in foreign locations engaged in nemawashi and ringi by intensive telephone contact and frequent exchanges of visits between headquarters in Japan and the overseas units. View Details
- 13 Sep 2012
- Research & Ideas
Why Public Companies Underinvest in the Future
and are in much closer contact with them. "Very often it's even the manager himself who's a large shareholder," Farre-Mensa says. Second, even external investors in private firms tend to have a much closer relationship with the... View Details
Keywords: by Maggie Starvish
- 25 Aug 2003
- Research & Ideas
Studying Japan from the Inside
of having cases written about them? How do you work with reluctance or hesitation? A: Most Japanese companies I contacted to ask for cooperation to develop cases have been quite cooperative. I believe that the high academic standards of... View Details
Keywords: by Cynthia Churchwell
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
519-011 Hubble Contact Lenses: Data Driven Direct-to-Consumer Marketing As its Series A extension round approaches, the founders of Hubble, a subscription-based, social-media fueled, direct-to-consumer (DTC) brand of View Details
Keywords: Dina Gerdeman
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
identity-holders away from options they would have preferred in the absence of that appeal. Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact By: Shell, Michelle A., and Ryan W. Buell Abstract— It is a... View Details
Keywords: Sean Silverthorne
- 22 Jan 2007
- Research & Ideas
The Immigrant Technologist: Studying Technology Transfer with China
countries through both formal business relationships and informal contacts. Formal mechanisms run the spectrum from direct financial investment in overseas businesses that pursue technology opportunities to facilitating contracts and market awareness. Informal View Details
- 25 Jul 2006
- First Look
First Look: July 25, 2006
pursued flexible business strategies beyond its "core" business, even distributing condoms. It maintained a high standard of corporate ethics. It was effective at building contacts with local business and government elites,... View Details
Keywords: Sean Silverthorne
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
product managers spent on average only three percent of their time in contact with end consumers. Terry Leahy, CEO of Tesco, the UK supermarket chain, spends two days a week in stores interacting with employees and customers. But how far... View Details
Keywords: by John Quelch
- 31 Oct 2014
- Op-Ed
Ebola’s Call To Arms About Disaster Preparedness
First of all, many more Americans will die of heart attacks than will ever die of Ebola. This is not like smallpox, whose spread can only be controlled with great difficulty. The nature of the disease is that, because it can only pass from person to person through... View Details
- 29 Oct 2007
- HBS Case
Marketing Maria: Managing the Athlete Endorsement
effectively use the resources at his disposal within IMG, such as the sales division, which keeps in close contact with the corporate world; IMG's promotion and event marketing, which may feature Sharapova; and other divisions, like the... View Details
- 30 Mar 2009
- Research & Ideas
Professional Networks in China and America
valuable business contact is also a close friend. Unlike their Chinese counterparts, American managers are much more likely to keep personal concerns and business separate. Mixing the two is often considered unprofessional. That makes the... View Details
Keywords: by Sean Silverthorne
- 11 Nov 2014
- First Look
First Look: November 11
Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While existing theory suggests that increased contact between... View Details
Keywords: Sean Silverthorne