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  • 26 Jul 2011
  • First Look

First Look: July 26

firms must understand how changes in service affect customer demand. Supplier reliability tracking is a process whereby customers use past supplier performance to build beliefs about supplier capabilities and hence about future supplier... View Details
Keywords: Sean Silverthorne
  • 12 May 2021
  • Book

The Hard Truth About Being a CEO

Click to watch. David Fubini has never been a CEO of a major corporation, but during his 34-year career as a senior director at consulting firm McKinsey, he had ample opportunity to work closely with and... View Details
Keywords: by Michael Blanding
  • 18 Apr 2018
  • First Look

First Look at New Research and Ideas, April 18, 2018

British merchant houses established business groups with diversified portfolio and pyramidal structures overseas, especially in developing economies, including both British colonies and the independent nations of Latin America. While these types of business groups... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2012
  • First Look

First Look: February 7

crises and of the response of western and central Europe to their gas dependence-I find that firms are driving these political outcomes; those firms are motivated by profits but employ sociological... View Details
Keywords: Sean Silverthorne
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

plan. Consulting firms and media outlets have conducted surveys and interviews about return-to-office policies and future work. Leaders should leverage easily accessible data to understand their employees... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • Research Summary

Current working papers

Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

  • 30 Sep 2019
  • Book

6 Steps to Building a Better Workplace for Black Employees

but also through informal get-togethers. For instance, employees at one consulting company started a book club that focused on black writers and coordinated visits to African American museums and historical sites. And when American... View Details
Keywords: by Dina Gerdeman
  • 24 Jan 2011
  • HBS Case

Terror at the Taj

that it has to do with governance of the Tatas; two-thirds of their profits are donated to charitable causes, so the employees feel that they are working for a higher good." But the IT firm Tata View Details
Keywords: by Julia Hanna; Accommodations
  • 16 Feb 2023
  • HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details
Keywords: by Lane Lambert; Financial Services
  • 01 Feb 2022
  • Book

Innovation Isn’t Just for Startups: How Big Companies Can Succeed

Andrew Binns, a consultant affiliated with HBS’s Digital Initiative. Tushman, the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration, Emeritus, chairs the Advanced Management Program at HBS. He co-wrote the book with... View Details
Keywords: by Lane Lambert
  • 14 Aug 2012
  • First Look

First Look: August 14

cohorts who first attended them. Rather than partner with a university to develop an accredited program, the firm decided it would be better off developing the program itself, with the help of an outside View Details
Keywords: Sean Silverthorne
  • 21 Mar 2018
  • Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

their full promise. And that’s a key piece of information to have as companies consider investing what consulting firm Accenture estimates will be $35 trillion into cognitive technologies in the United... View Details
Keywords: by Michael Blanding; Technology; Information
  • 13 May 2008
  • First Look

First Look: May 13, 2008

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308052 Monitor's Opportunities in India (B): Grail Research Harvard Business School Supplement 708-483 Supplements the (A) case. Describes the decision by leaders of a strategy View Details
Keywords: Martha Lagace
  • December 2007
  • Article

China + India: The Power of Two

By: Tarun Khanna
China and India are burying the hatchet after four-plus decades of hostility. A few companies from both nations have been quick to gain competitive advantages by viewing the two as symbiotic. If Western corporations fail to do the same, they will lose their competitive... View Details
Keywords: Competency and Skills; Economic Growth; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Business History; Competitive Strategy; Cooperation; China; India
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  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

characterized by underdeveloped institutions and frequent environmental shifts. Yet they also contain many firms that have survived over generations. How are firms in weak institutional environments able to... View Details
Keywords: Carmen Nobel
  • September 2018
  • Case

Verisk: Trailblazing in the Big Data Jungle

By: Andrew Wasynczuk, Francesca Gino and Karim Sameh
This case revolves around Verisk Analytics' initiatives to drive innovation throughout the firm's many business verticals. Verisk, originally named ISO, started life as an insurance rating agency in the early 1970s, acting as an intermediary between insurance companies... View Details
Keywords: Verisk; Argus; Wood Mackenzie; Insurance; Energy; Analytics; Data; Big Data; Acquisitions; Acquisition Strategy; Innovation; Organic Growth; Innovation Strategy; Innovation Leadership; Technological Innovation; Acquisition; Growth and Development Strategy; Analytics and Data Science; Consulting Industry; Consulting Industry; Consulting Industry; United States; United Kingdom; New York (state, US); England
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  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

of their trustworthiness at the bargaining table. 1. Speak their language Some years ago, an airline that was seeking to go high-tech with its ticketing process invited a number of consulting firms to bid on... View Details
Keywords: by Deepak Malhotra
  • 13 Nov 2019
  • Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

departments within the firm could query it for answers to questions ranging from optimal pricing to product design. What prevents this from materializing? After all, machine learning is delivering self-driving cars and beating human... View Details
Keywords: by Kristen Senz
  • April 2014 (Revised June 2016)
  • Case

Tapestry Networks

By: Karthik Ramanna and Matthew Shaffer
Tapestry Networks assembled industry leaders and their regulators in small, private meetings to build new frameworks for pressing regulatory challenges. Tapestry's motivating principle was to reimagine solutions to complex problems (e.g., drug-approval standards) in... View Details
Keywords: General Management; Government And Business; Strategy; Consulting Industry; United States; European Union
Related
  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

Richard E. Walton and Robert B. McKersie's book A Behavioral Theory of Labor Negotiations: An Analysis of a Social Interaction System (ILR Press, 1991). The head of a manufacturing firm was preparing to initiate talks with the leadership... View Details
Keywords: by Deepak Malhotra

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