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Show Results For
- All HBS Web
(1,888)
- People (8)
- News (622)
- Research (827)
- Events (2)
- Multimedia (6)
- Faculty Publications (90)
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- 25 Sep 2012
- First Look
First Look: September 25
distance and involvement; the two dimensions should not be conceptualized as opposite ends of a continuum. Moreover, I suggest that the taboo has become too extreme and stifles our collective capacity to generate new insights. To make this argument, I View Details
Keywords: Sean Silverthorne
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
inside-out perspective become attached to what they produce and sell and to their own organizations. In contrast, the outside-in perspective starts with the marketplace and delves deeply into the problems... View Details
- 23 Jun 2015
- First Look
First Look: June 23, 2015
important technical problems to be solved. Once the problem is solved, the solution in combination with organizational boundaries and property rights can be used to capture a stream of rents. The tools a... View Details
Keywords: Sean Silverthorne
- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
In 2021, US Foods faced a problem that has become all too familiar: As thousands of Americans re-evaluated their work lives in the middle of the pandemic, the company—one of the largest food service distributors in the United... View Details
Keywords: by Pamela Reynolds
- 10 May 2022
- Research & Ideas
Being Your Own Boss Can Pay Off, but Not Always with Big Pay
For generations, American workers have dreamed of striking out on their own, starting their own business, being their own boss—and ideally making a lot of money in the process. That sentiment appears to be alive and well today, amid an... View Details
Keywords: by Jay Fitzgerald
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
innovation, but you argue that just as important is “thinking outside the building.” What’s the difference between the two? Rosabeth Moss Kanter: One difference is in scope, and thus the power of the resulting innovation. Thinking outside the box is a good View Details
Keywords: by Sean Silverthorne
- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
to achieve. But each also has costs, often unintended. The problem managers face is resolving the tension between E and O in a way that obtains the benefits of each and minimizes the negative consequences of each. Too often, these... View Details
Keywords: by Michael Beer & Nitin Nohria
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
But it wasn't always so. Vexing problems we experience in business and society may be due in part to the neglect of leadership studies in the academy for many years. "If we had to characterize the path of work on leadership, it has... View Details
- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
This sad scenario plays out at many firms: Top-performing salespeople get promoted to become sales managers, but don’t actually know how to manage. The result is a disaster—productivity takes a dive, disgruntled salespeople start heading... View Details
Keywords: by Dina Gerdeman
- 07 Jul 2015
- First Look
First Look: July 7, 2015
Successful Products for Emerging Markets By: Winter, Amos, and Vijay Govindarajan Abstract—Multinationals are starting to catch on to the logic of reverse innovation, in which products are designed first for consumers in low-income... View Details
Keywords: Sean Silverthorne
- 18 Oct 2022
- Research & Ideas
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
Most companies rely on artificial intelligence-based algorithms to make a wide variety of business decisions—from pinpointing the products customers prefer to determining which resumes should go to hiring managers. The problem for... View Details
Keywords: by Rachel Layne
- 15 Nov 2022
- Op-Ed
Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)
their own versions of it. Rethinking the discovery problem The rise of the internet democratized the publishing and distribution of information and entertainment. In the process, it created an enormous discovery problem. Those with an... View Details
Keywords: by John Deighton and Leora Kornfeld
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
to have more diversity, equity, and inclusion, but I don’t know how to tackle this complex set of issues. These are workplaces where the leaders are fearful because they don’t have a sense of how to unpack the problem and what steps to... View Details
Keywords: by Jen McFarland Flint
- 01 Feb 2022
- Book
Innovation Isn’t Just for Startups: How Big Companies Can Succeed
runs), and scaling (the development of a full-fledged new product or service). "Becoming a corporate explorer is not a route to a safe or easy career." The authors share the stories of influential explorers, such as retired IBM manager Carol Kovac, who View Details
Keywords: by Lane Lambert
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
The dot-com boom of the 1990s had changed the rules of business forever, it seemed; all you needed was a sexy IPO, cold nerve, and the magic carpet of momentum trading. But even as entrepreneurs and venture capitalists were dismissing... View Details
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
started out supplying a service to restaurants; now cloud kitchens are supplying a service to delivery firms. The appearance of cloud kitchens as suppliers for these delivery services has been sudden and dramatic, so much so that they are... View Details
- 01 Oct 2013
- First Look
First Look: October 1
problems associated with the profit measures by directing managerial attention to activities that have longer-term consequences on firm performance. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
defrauding investors. A sure sign of the ethical lapse at Theranos was that “people started asking questions, and they got fired,” Nelson says. Wells Fargo’s 2016 account fraud scandal, in which bank representatives were pressured into... View Details
Keywords: by Lane Lambert
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
actions. As a whole, are those impacts positive or negative? Ultimately, if a company is making a bad impact, however unintended, Sucher and Gupta say the public looks to a company to own up to the harm it has caused, starting with a... View Details
Keywords: by Lane Lambert
- 06 Sep 2016
- First Look
September 6, 2016
world as it is? Who are we? What can I live with? All five questions must be answered. According to the author, “Each question is an important voice in the centuries-long conversation about what counts as a sound decision regarding a hard View Details
Keywords: Carmen Nobel