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Show Results For
- All HBS Web
(1,713)
- People (26)
- News (634)
- Research (461)
- Events (1)
- Multimedia (4)
- Faculty Publications (82)
- April 2012
- Case
Pret A Manger
By: Frances X. Frei, Rick Goldberg and Stephanie van Sice
Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15 percent per year, Pret considered opening "twin" shops in locations too small to... View Details
Keywords: Customer Service Excellence; Growth Planning And Management; Employee Performance Management; Information Management; Production Planning; Employee Attitude Development And Empowerment; Employee Retention; Leadership Development And Career Planning; Service Delivery; Growth and Development Strategy; Business Model; Innovation and Invention; Employees; Performance; London
Frei, Frances X., Rick Goldberg, and Stephanie van Sice. "Pret A Manger." Harvard Business School Case 612-033, April 2012.
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
new roles and creates the motivation and readiness to learn from knowledge and skill training that they can now enact. “These are not lockstep things. These are overlapping... View Details
- 02 Dec 2015
- Blog Post
Alumni: Where Are They Now? Featuring: Laura Mackay...
building a new network from scratch was quickly allayed by the strength and breadth of our alumni community, which provided me with incredible access directly to top industry leaders. At Fibroblast, my... View Details
- 24 May 2022
- Blog Post
Get to Know 2022 Class Day Student Speaker Peter James Kiernan
Stressful and uncertain environments were familiar to Kiernan from his time in the Marine Corps. He spent most of his military career in special operations, serving as a scout... View Details
- October 1997 (Revised March 1998)
- Case
Appalachian Mountain Club: Transforming Governance
By: Walter J. Salmon and Jaan Elias
Starting in 1988, the Appalachian Mountain Club (AMC) began a controversial transformation in management and governance. For its first 112 years, the AMC's structure had resembled that of a country club--volunteer leaders directed the club's operations and its small,... View Details
Keywords: Budgets and Budgeting; Transformation; Corporate Governance; Employee Relationship Management; Recruitment; Leading Change; Organizational Culture; Labor and Management Relations; Nonprofit Organizations; Education Industry; Entertainment and Recreation Industry
Salmon, Walter J., and Jaan Elias. "Appalachian Mountain Club: Transforming Governance." Harvard Business School Case 598-066, October 1997. (Revised March 1998.)
- 10 Oct 2023
- Blog Post
Policy Drivers for Environmental Justice: What Businesses Need to Know
which directly contributed to the segregation of neighborhoods. Understanding the role systemic racism has played is essential to EJ. For environmental policy View Details
- 01 Dec 2015
- Research & Ideas
What to Do When Your Organization Has Dueling Missions
A couple of years ago, hip-hop artist Macklemore topped the Billboard 100 chart with Thrift Shop, a paean to buying inexpensive used clothing from Goodwill Industries. Indeed, like the rapper, millions of... View Details
Keywords: by Carmen Nobel
- 03 May 2016
- Blog Post
Working With Organizations That Recruit at HBS: An Interview with Renee Pappastratis
Tell us about your role at HBS. As a Recruiting Relations Manager in Career and Professional Development, I engage daily with organizations looking to develop and refine their... View Details
- 01 Feb 2000
- News
Executives Convene to Discuss Consumer-Driven Health Care
U.S. consumers more power over decisions related to health care. Those who advocate consumer-driven health care - including conference chair Professor Regina E. Herzlinger - believe that shifting control of health-care purchasing... View Details
- 11 Oct 2024
- Blog Post
Committing to Work and Family: Allison Boxer (MBA 2012)
career goals, it was an unexpected discovery. Then, serendipitously, I got an email from the HBS career office about an upcoming Career View Details
- April 2021 (Revised June 2021)
- Case
Balancing Act: Deborah Lovich (A)
By: David G. Fubini and Patrick Sanguineti
Deborah Lovich, Partner at the Boston Consulting Group (BCG), has been given the opportunity of a lifetime: to join the firm's Executive Committee as its youngest member and only current woman, as well as just the second woman in its history. Encouraged by her mentors,... View Details
Keywords: Work/life Balance; Work/family Balance; Work-Life Balance; Family and Family Relationships; Personal Development and Career
Fubini, David G., and Patrick Sanguineti. "Balancing Act: Deborah Lovich (A)." Harvard Business School Case 421-060, April 2021. (Revised June 2021.)
- 09 Mar 2021
- News
Empowering School Leaders to Meet Today's Challenges
HBS classroom experience and use HBS Online’s platform, giving the participants flexibility to fit the weekly coursework into their schedules. Those who take all four courses will earn a certificate of completion View Details
Keywords: Jennifer Gillespie
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
managing through the pandemic. The topics: people and personal management, strategy, marketing, and organizational design. PEOPLE AND PERSONAL MANAGEMENT Tip: Guide your team to create new norms, protocols, and purpose. Leaders need View Details
Keywords: by Sean Silverthorne
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- Career Coach
Robert Kimmel
Robert Kimmel (HBS '03) brings 15 years of operations management and consulting experience. He enjoys working with students who are exploring moves into operational roles,... View Details
Sara McKinley Torti
Sara Torti is a senior product and operating executive who has focused extensively on creating and scaling technology-based businesses that require a combination of detailed execution, business insight and technical acumen. She has grown products... View Details
- 29 May 2013
- Blog Post
“A place to grow personally and professionally.” - Yolanda Anton
than what I already have. Do not misunderstand me: I love the industry. I am still interested in the link to the customer and in the final product. But I want to see those aspects of a project View Details
- 01 Apr 2002
- News
"Rising to the Challenge" Program Addresses Post-9/11 Issues
events provided a teachable moment regarding our role as global citizens and the importance of ending poverty." "We know that all the might in the world won't end the war on terrorism," added Neal Keny-Guyer, CEO of Mercy Corps... View Details
- Career Coach
Troy Peterson
Troy (HBS’19, West Point ‘08) has 15+ years of experience in technical program management, organizational leadership, and product development & operations. Troy has worked in roles across the tech ecosystem View Details
- 28 Sep 2023
- News
Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive
Clubs News Clubs News Guided by Harvard Business School’s mission to educate leaders who make a difference in the world, the HBS Global Alumni Clubs & Associations Network provides thousands of opportunities to create and strengthen connections among and between HBS... View Details