Biases - Publications - Faculty & Research

2009
Working Paper

Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy

When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details

Keywords: Decision Making; Cross-Cultural and Cross-Border Issues; Corporate Governance; Negotiation Process; Organizational Culture; Business and Government Relations

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2009
Working Paper

Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation

By: James K. Sebenius

When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Process; Societal Protocols; Competitive Advantage; Cooperation

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Research Summary

Overview

Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details

22 Jun 2022
Book

Four Elements for Finding the Right Career Path

Reinvent Your Career How Bonuses Get Employees to Choose Work Over Family How Women Can Learn from Even Biased Feedback Related reading from the Working Knowledge Archives Four Keys of Enduring Success: How High Achievers Win Feedback or... View Details

Keywords: by Dina Gerdeman

20 Apr 2011
Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

race biases without knowing that you have these biases, overclaiming credit without meaning to do so, being affected by conflicts of interest, and favoring an in-group—such as universities often do when they give preferential treatment to... View Details

Keywords: by Sean Silverthorne

03 Jan 2023
Book

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

The work of Timnit Gebru and Margaret Mitchell offers a high-profile example, Opie notes. Gebru, who’s Black, and Mitchell, who’s white, explored fairness in machine learning as computer scientists at Google. They raised controversial questions about racial and gender... View Details

Keywords: by Pamela Reynolds

29 Aug 2012
Working Paper Summaries

Entrepreneurship and Urban Growth: An Empirical Assessment with Historical Mines

Keywords: by Edward L. Glaeser, Sari Pekkala Kerr & William R. Kerr; Manufacturing

26 Jan 2012
Working Paper Summaries

Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty

Keywords: by Max H. Bazerman & Francesca Gino

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

percent of arbitrators previously worked as advisers and they tended to favor brokers. The 8 percent of these arbitrators who were forced to pay clients restitution during their adviser careers were even more biased against consumers.... View Details

Keywords: by Danielle Kost; Financial Services

Research Summary

Supply Chain Inventory Planning

My work studies management decision-making in demand and supply planning contexts with a focus on forecasting and inventory planning decisions. I examine these decision-making processes from both a supply chain (i.e. across firm) and an... View Details

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

human toll to letting algorithms do the work. “Maybe there is a bias from people who have been traditionally hiring men.” Searches on popular recruiting sites might seem like a neutral way to find prospective candidates, but their underlying technology can reinforce... View Details

Keywords: by Michael Blanding; Technology

29 Sep 2022
Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

This article originally appeared on LinkedIn. Follow Francesca Gino on LinkedIn to read more of her posts. You Might Also Like: When Your Nerves Get the Best of You, Change the Narrative How Women Can Learn from Even Biased Feedback Can... View Details

Keywords: by Francesca Gino

25 May 2021
Research & Ideas

White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

Carnegie Mellon University. This difference in the monthly occupancy rate “suggests that Airbnb guests may be systematically biased against renting from Black hosts,” the researchers write. Based on detailed neighborhood and city data... View Details

Keywords: by Lane Lambert; Technology; Accommodations

07 Jun 2004
Research & Ideas

What Drives Supply Chain Behavior?

To err is human, but most research on supply chain management doesn't take psychological, functional, incentive-related, and other biases into account. HBS professors Rogelio Oliva and Noel Watson have devised their latest research to... View Details

Keywords: by Sarah Jane Johnston

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

by companies headquartered in other countries. For example, one recent study suggests that outsourcing may impact up to 1.47 million U.S. jobs (out of more than 100 million). By comparison, the Organization for International Investment, which may admittedly have a... View Details

Keywords: by by Jim Heskett

16 Jul 2007
Research & Ideas

Understanding the ‘Want’ vs. ’Should’ Decision

choice to vote. Katy is also pursuing a study of the earnings forecasts made by sell-side stock analysts. Along with John, she is examining biases in the way analysts update their earnings forecasts in response to new information. View Details

Keywords: by Sarah Jane Gilbert; Retail; Entertainment & Recreation

02 Jun 2020
Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

respects. “Many conventional restaurants have become cloud kitchens by necessity.” Now, like so many things, the pandemic is accelerating existing trends. Online delivery sales have soared, and, while previously heavily biased toward... View Details

Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage

07 Aug 2013
What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

reasoning, no more human 'interference' replacing hordes of managers. What will one do with those?" Yan Song reminded us that, "As long as there is still mystery and new discovery to be made in life, human judgment will remain indispensable." Are we... View Details

Keywords: by James Heskett

14 Jul 2014
Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

multipurpose rice cooker that featured a revolutionary design. Research into extreme consumers doesn't have to stand in opposition to traditional research methods. In fact, it can be a valuable complement. "I get a lot of pushback from people who say this is a View Details

Keywords: by Michael Blanding

21 Dec 2011
Research & Ideas

The Most Common Strategy Mistakes

hidden biases embedded in internal systems, organizational structures, and decision-making processes. It's often hard, for example, to get the kind of cost information you need to think strategically. Or the company's incentive system... View Details

Keywords: by Joan Magretta

Publications