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Show Results For
- All HBS Web
(826)
- News (340)
- Research (456)
- Multimedia (28)
- Faculty Publications (70)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
example of a company that has been on this journey? A: Best Buy, the largest dedicated consumer electronics retailer in the United States, provides a good example of a company that developed an outside-in orientation by tackling its own... View Details
- 08 Dec 2021
- Blog Post
The Drive to Succeed: Silvio Memme (MBA 2020) and the Transition to Venture Capital
in Toronto, so my thought was ‘let's see if I can add some tools to my toolkit and market myself better to other industries.’” For Memme, the best way to way to make his way back home was one more stop in the United States – Boston,... View Details
- 01 Mar 2024
- News
In Harmony
Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
- 24 Apr 2017
- Op-Ed
Op-Ed: Courage: The Defining Characteristic of Great Leaders
the defining characteristic of the best ones is courage to make bold moves that transform their businesses. Courageous leaders take risks that go against the grain of their organizations. They make decisions with the potential for... View Details
- 11 Jul 2006
- First Look
First Look: July 11, 2006
large or small); and what changes to make to pricing terms and product features. Purchase this case:http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=806188 Best Buy Co., Inc.:... View Details
Keywords: Sean Silverthorne
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
answer his objections and again prepare him for signature.... Make the merchant feel that he is buying because of his own good judgement ... find out the real reason why and your chances are that that is the very reason why he should... View Details
Keywords: by Walter A. Friedman
- 30 May 2018
- Research & Ideas
Should Retailers Match Their Own Prices Online and in Stores?
brick-and-mortars, including Best Buy, Target, Staples, and Sears, will gladly match their online prices in-store if a customer asks for them. However, others, like Home Depot, Bloomingdale’s, and Macy’s, are usually quite firm about... View Details
- 18 May 2022
- Research & Ideas
Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers
result in banks charging consumers multiple overdraft fees rather than just one, draining significant cash from people living at the edge of their means at a time when inflation is further reducing their buying power. "The misconception... View Details
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
to traditional causal inference methods, ML methods make far fewer a priori assumptions about the functional form of the underlying model that best represents the data. Given this, researchers could use such methods to explore novel and... View Details
Keywords: Dina Gerdeman
- Profile
Adriann Dolphin
occasion he could afford to buy something I was admiring. That feeling of anticipation stayed with me and inspires me to bring those same small joys to others through my career. Who is one person from your life that you admire the most... View Details
- 21 Mar 2019
- HBS Case
The Ferrari Way
comfortable car on the market, but the best combination of the two...” When Thomke, who teaches and writes about the management of innovation, received an email from Ferrari out of the blue asking if he wanted to study the company, he... View Details
- 22 Nov 2023
- News
So You Want to Join a Startup
to think about well, is the stock that they're asking me to buy better than the one that I currently hold, or is it better than others that may be out there that I don't even know about yet? So the idea of hunting is really looking for... View Details
- 01 Mar 2024
- News
In My Humble Opinion: Role Model
that dictates your longevity in the field.” Bottom line: “More and more people of color are streaming content and buying tickets for productions with diverse casts. There’s a business case to be made for representation and inclusion.” Bit... View Details
- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
team with data scientists and others trained in computer science, math, statistics, and physics, including many who held doctorates. To attract the best people, Target knew it had to keep at least part of its data operation in Silicon... View Details
- 22 Sep 2023
- News
Capital Connection
Vernon Beckford (MBA 2013) saw the gap almost immediately. From the beginning of his career in commercial real estate finance—first at Credit Suisse and then later at CW Capital and Global Atlantic Financial Group—Beckford observed Wall Street’s obsession with... View Details
- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
received wisdom that the American public would be reluctant to buy compact, fuel-efficient, and designed-for-safety cars. Ironically, some eight decades ago, Detroit had a notably powerful advocate for dissent and disagreement in... View Details
Keywords: by Garry Emmons
- 01 Mar 2011
- First Look
First Look: March 1
they may fail to notice when the moment is right for action on one path. They may also seem too remote and aloof to their staffs. The best leaders can zoom in to examine problems and then zoom out to look for patterns and causes. They... View Details
Keywords: Sean Silverthorne
- 22 Feb 2024
- News
Combat-Tested Cancer Coaching
best be used. DM: Yeah, talk about how the landscape has changed for a patient now who's diagnosed with multiple myeloma because of the work at the MMRF. KG: It's changed dramatically because before Imagine I'm sitting there thinking I... View Details
- 28 Jun 2021
- Research & Ideas
Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis
accelerating a trend that began before the pandemic. For instance, the consumer electronics chain Best Buy struggled to attract sales, and the company ended up cutting costs through layoffs and furloughs.... View Details
Keywords: by Lane Lambert
- 24 Apr 2023
- HBS Case
What Does It Take to Build as Much Buzz as Booze? Inside the Epic Challenge of Cannabis-Infused Drinks
owners to concentrate many duplicative business operations, including manufacturing, in individual states where cannabis is legal. “In many of the places where it’s raised awareness, people can’t even buy the beverage due to state laws. ”... View Details