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Show Results For
- All HBS Web
(6,176)
- People (15)
- News (1,412)
- Research (3,608)
- Events (57)
- Multimedia (40)
- Faculty Publications (2,042)
- 09 Jan 2012
- Research & Ideas
Location, Location, Location: The Strategy of Place
When companies thrive in their home base, temptation can be great to expand to new locations, either across town or around the world. The problem: Many companies think of... View Details
Keywords: by Dina Gerdeman
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- 25 Aug 2022
- News
Harnessing the Tools of the Digital Age
Professor Karim R. Lakhani and Vladimir Jacimovic (MBA 1992) Karim R. Lakhani, the Dorothy and Michael Hintze Professor of Business Administration, started his career at General Electric in View Details
Keywords: April White
- 26 Jul 2011
- News
An Entrepreneur of the Arts
children’s books about ballet based on The Nutcracker, Sleeping Beauty and Cinderella and held her first official book signing with the Joffrey Ballet in May. Efimova... View Details
- 2007
- Report
Competitiveness at the Crossroads: Choosing the Future Direction of the Russian Economy
By: Michael E. Porter and Christian H.M. Ketels
The report synthesizes, interprets, and draws implications about Russia's economic progress, applying the Porter competitiveness framework. It is part of a Strategic Audit of the Russian Federation, a broader set of research activities coordinated by CSR to provide a... View Details
Keywords: Macroeconomics; Microeconomics; Globalized Economies and Regions; Policy; Business and Government Relations; Competitive Strategy; Competitive Advantage; Russia
Porter, Michael E., and Christian H.M. Ketels. "Competitiveness at the Crossroads: Choosing the Future Direction of the Russian Economy." Report, Center for Strategic Research, Moscow, Russia, December 2007.
- 15 Jan 2007
- Research & Ideas
The Business of Free Software
IT vendors including Oracle, IBM, and Sun that traditionally have built offerings based on proprietary technologies are now investing billions of dollars into open source software—arrangements that are... View Details
- 2005
- Working Paper
Investor Sentiment and the Cross-Section of Stock Returns
By: Malcolm Baker and Jeffrey Wurgler
We examine how investor sentiment affects the cross-section of stock returns. Theory predicts that a broad wave of sentiment will disproportionately affect stocks whose valuations are highly subjective and are difficult to arbitrage. We test this prediction by studying... View Details
Baker, Malcolm, and Jeffrey Wurgler. "Investor Sentiment and the Cross-Section of Stock Returns." NBER Working Paper Series, No. w10449, April 2005. (First draft in 2003.)
- January 2014 (Revised May 2014)
- Case
Tech Mahindra and the Acquisition of Satyam Computers (A)
By: Srikant M. Datar, Anjali Raina and Namrata Arora
Set in 2008, the case details Tech Mahindra, an information technology (IT) company within the Mahindra Group, an Indian multi-industry company with a diverse stable of businesses including automotives, farm equipment, and financial services, and its decision to... View Details
Datar, Srikant M., Anjali Raina, and Namrata Arora. "Tech Mahindra and the Acquisition of Satyam Computers (A)." Harvard Business School Case 114-049, January 2014. (Revised May 2014.)
- 01 Nov 2017
- What Do You Think?
What Are the Real Lessons of the Wells Fargo Case?
several years ago to encourage frontline employees to develop “deeper” relationships—defined by the number of the bank’s services utilized--with existing customers. However,... View Details
- 1980
- Working Paper
Taxation and the Ex-dividend Day Behavior of Common Stock Prices
By: Jerry R. Green
The behavior of stock prices around ex-dividend days has been suggested as evidence for tax-induced clientele effects and as a means to estimate the average effective tax rate faced by investors. In this paper these possibilities are examined theoretically and... View Details
Green, Jerry R. "Taxation and the Ex-dividend Day Behavior of Common Stock Prices." NBER Working Paper Series, No. 496, July 1980.
- 01 May 2014
- Working Paper Summaries
Revisiting the Classical View of Benefit-Based Taxation
Keywords: by Matthew Weinzierl
- 31 Mar 2002
- What Do You Think?
Is This the Decade of the Investor?
to assess the fairness of the division of returns. And before making assumptions about the future, "we still... View Details
Keywords: by James Heskett
- 18 Jun 2008
- Working Paper Summaries
Evaluating the Impact of SA 8000 Certification
- 19 Mar 2012
- HBS Case
HBS Cases: Overcoming the Stress of ‘Englishnization’
in the case.) With about 40 percent of Frenchco's 210,000 employees based outside France, pressure had mounted to change to English-only. The... View Details
Keywords: by Kim Girard
- 20 Oct 2003
- Research & Ideas
Gaps in the Historical Record: Development of the Electronics Industry
illustration of first-mover advantages. From its beginning in 1914, it created an integrated learning base to commercialize a new data processing punched-card technology. By View Details
- January 2014
- Other Article
The Answer is 9,142: Understanding the Influence of Disruption Risk on Inventory Decision Making
By: Mark Cotteleer, Maria Ibanez and Geri Gibbons
The question was how many units of inventory a manager should order when faced with a possible disruption in supply. The correct answer is not guesswork, but based on 150 years of theory and practice. We examine individual choices made in this critical situation—and... View Details
Cotteleer, Mark, Maria Ibanez, and Geri Gibbons. "The Answer is 9,142: Understanding the Influence of Disruption Risk on Inventory Decision Making." Deloitte Review 14 (January 2014).
- 2015
- Chapter
Deep Smarts as the Underpinnings of Dynamic Capabilities
By: Dorothy A. Leonard and Michelle Barton
Both ordinary and dynamic capabilities depend upon the deep smarts, i.e., business-critical, experience-based knowledge, held in the heads of an organization’s top talent. This chapter examines the links between individual and organizational capabilities and presents... View Details
Leonard, Dorothy A., and Michelle Barton. "Deep Smarts as the Underpinnings of Dynamic Capabilities." In The Oxford Handbook of Dynamic Capabilities, edited by David J. Teece and Sohvi Leih. Oxford University Press, 2015. Electronic.
- 2022
- Chapter
The Merits and Limits of China's Modern Universities
By: William C. Kirby
China has a long history of advanced learning, but its modern universities are quite young. Beginning in the late nineteenth century, the establishment of Chinese universities based on international models signaled the end of a millennium of promoting talent through... View Details
Kirby, William C. "The Merits and Limits of China's Modern Universities." Chap. 11 in Making Meritocracy: Lessons from China and India, from Antiquity to the Present, edited by Tarun Khanna and Michael Szonyi, 262–283. New York, NY: Oxford University Press, 2022.
- 04 Feb 2020
- Video
Ratan Naval Tata
Ratan Naval Tata, former Chair of Tata Group in India, assesses the base of the pyramid market and the need to respect the dignity of those consumers.
View Details