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Show Results For
- All HBS Web
(657)
- News (163)
- Research (337)
- Events (2)
- Multimedia (8)
- Faculty Publications (239)
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- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
other dramatic pivots: Twitter was created as a text-style messaging program for a podcast company. Yelp was born as an automated email service. YouTube was originally an online dating site. Now they’re anchors of the digital world. “You... View Details
Keywords: by Lane Lambert
- 31 Jan 2023
- Op-Ed
Can Insurance Technology Solve the Uninsured Driver Problem?
drumming up hundreds of dollars households may not be able to afford. How technology can help Innovations in insurance technology can address the problems of high fees by automating away many of the transaction costs, indexing the amount... View Details
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
In a cluttered online world, few can resist the convenience of an automated ranking when deciding what movie to watch on Netflix or which seafood restaurant looks promising in a Google search. But when it comes to finding a job candidate... View Details
- 24 Apr 2019
- Research & Ideas
The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention
just across time but also across locations,” Cavallo says, adding that these are important decisions for corporate executives wrestling with dynamic pricing. “Studying fairness concerns seems crucial to know how firms might be able to use View Details
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
because I couldn't understand what the rep was saying. After 30 minutes, it was clear that my time was running out, and I was shunted off the call quickly with little assurance that I had programmed my television set correctly. Several minutes later, the View Details
Keywords: by James Heskett
- 18 Dec 2017
- Op-Ed
Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs
Credit: Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details
Keywords: by Joseph Fuller
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
specific time such as 9-to-5. As much of the factory work has been automated along with customer service, work is carried out throughout the day and night. And, of course, "place" of work has changed too—it has become less... View Details
Keywords: by Martha Lagace
- 15 Mar 2022
- Research & Ideas
This Workplace Certification Made Already Safe Companies Even Safer
establishments in the US that they certified to the OHSAS 18001 standard. The researchers used automated and manual techniques to match workplaces across these and other datasets. To estimate the effects of certification, they compared... View Details
Keywords: by Rachel Layne
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
results in the beginning. Underestimates can happen as well if AI is solving a constrained problem like back-office automation or insurance claims. Helping customers understand which problems can and cannot be solved with AI is vital,... View Details
Keywords: by Rocio Wu
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
Radio-frequency identification devices for grocery stores, smart cards, and automated ordering systems for hospital physicians are all examples of new process targets that technologies will soon address. In the more distant future we will... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
achieving the complete elimination of all waste in pursuit of the most efficient methods.” The system is based on two principles: automation with a human touch, and each process producing only what is needed for the next process in a... View Details
- Research Summary
Overview
By: Iavor I. Bojinov
Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
- Research Summary
Overview
Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
racial makeup of loan officers—a job that’s become more nuanced in a largely automated mortgage origination process, Sunderam says. Loan officers are critical to the process Loan officers play an important role for would-be borrowers,... View Details
- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
the trial runs. Technology: Use necessary technological tools to support assigned roles in crisis management, ensuring seamless operation and coordination, such as different modes of communication and documentation on and off the primary network. What are our risks... View Details
Keywords: by Hise Gibson and Anita Lynch
- 01 Jul 2021
- Office Hours
Readers Ask: Which Companies Are Transforming Work?
incredible resilience in scaling up its workforce and using technology to make people more productive and to enhance workplace safety." Is automation a threat to jobs? If so, how should government, business, and employees respond?... View Details
- 16 May 2005
- Research & Ideas
Confronting the Reality of Web Services
"take it or leave it" proposition. Amazon and eBay don't renegotiate Web services standards with each seller; they simply publish their standards and wait for other companies to adopt them. So far Web services are being used to View Details
Keywords: by Sara Grant
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
of Internet banking. We expect these efforts to be further refined and developed. We also anticipate that anything that can be automated will be automated. Systems and process that once could not "talk" with one another will be... View Details
Keywords: by Martha Lagace
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
What would Aristotle think about self-driving cars? As the abilities of artificial intelligence systems to automate complex tasks accelerate, warnings about the dangers of outsourcing life-and-death decisions to machines are pumping the... View Details
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
less well defined in advance than those of the procurement cycle; there is, therefore, the added challenge of process definition before automation can take place. At present, Internet technologies are being widely deployed to meet these... View Details
Keywords: by Andrew McAfee