Artificial Intelligence - Publications - Faculty & Research

05 Feb 2024
Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

American Journal of Sociology. While artificial intelligence promises to transform the workplace and disrupt the organizational chart, Zhang’s research suggests that middle managers will still play a key... View Details

Keywords: by Ben Rand

July 2019 (Revised May 2021)
Case

Acelerex

By: John R. Wells and Benjamin Weinstock

In early 2019, Randell Johnson, Founder and Chief Executive of Acelerex, was reflecting on the company’s first year of rapid growth and the challenges of scaling the business that lay ahead. Acelerex was riding the waves of change taking place in electrical power grids... View Details

Keywords: Energy; Energy Sources; Growth Management; Expansion; Global Strategy; Cash Flow; Energy Industry; Web Services Industry; Consulting Industry

Citation

Educators

Purchase

31 Oct 2023
HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

analysis for a client and take a shortcut by relying on an artificial intelligence language model to develop some key insights. The client loves your report and praises the quality of your suggestions.... View Details

Keywords: by Michael Blanding; Consulting

Teaching Interest

Overview

Paul is primarily interested in teaching data science to management students through the case method. This includes technical topics (programming and statistics) as well as higher-level management issues (digital transformation, data governance, etc.) As a research... View Details

Keywords: A/B Testing; AI; AI Algorithms; AI Creativity; Algorithm; Algorithm Bias; Algorithmic Bias; Algorithmic Fairness; Algorithms; Analytics; Application Program Interface; Artificial Intelligence; Causality; Causal Inference; Computing; Computers; Data Analysis; Data Analytics; Data Architecture; Data As A Service; Data Centers; Data Governance; Data Labeling; Data Management; Data Manipulation; Data Mining; Data Ownership; Data Privacy; Data Protection; Data Science; Data Science And Analytics Management; Data Scientists; Data Security; Data Sharing; Data Strategy; Data Visualization; Database; Data-driven Decision-making; Data-driven Management; Data-driven Operations; Datathon; Economics Of AI; Economics Of Innovation; Economics Of Information System; Economics Of Science; Forecast; Forecast Accuracy; Forecasting; Forecasting And Prediction; Information Technology; Machine Learning; Machine Learning Models; Prediction; Prediction Error; Predictive Analytics; Predictive Models; Analysis; AI and Machine Learning; Analytics and Data Science; Applications and Software; Digital Transformation; Information Management; Digital Strategy; Technology Adoption

09 Jan 2024
In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

As a new year begins, the role of artificial intelligence (AI) and its impact on the future of work permeates nearly every workplace-related discussion, from diversity, equity, and inclusion goals and... View Details

Keywords: by Rachel Layne; Information Technology

25 Jan 2024
Research & Ideas

Being a Team Player: Why College Athletes Succeed in Business

Good for Your Career After All Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image note: The illustration was created using art generated by Midjourney, an artificial View Details

Keywords: by Rachel Layne

11 Jun 2024
In Practice

The Harvard Business School Faculty Summer Reader 2024

As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details

Keywords: by Avery Forman

01 May 2024
What Do You Think?

Have You Had Enough?

(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few... View Details

Keywords: by James Heskett

09 Apr 2024
Book

Why Work Rituals Bring Teams Together and Create More Meaning

Social Circle Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image created with elements generated by Midjourney, an artificial intelligence tool, and from... View Details

Keywords: by Michael Blanding

23 Jan 2024
Research & Ideas

How to Keep Employees Productive: Support Caregivers

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note 5 Companies Where Employees Move Up the Ladder Fast Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image note: Illustration was created using art... View Details

Keywords: by Kara Baskin

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

Europe’s tougher data privacy regulations went into effect in 2018, they have created complications for companies worldwide. Questions around data privacy will likely become thornier as generative artificial View Details

Keywords: by Rachel Layne; Technology; Information Technology

12 Mar 2024
HBS Case

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details

Keywords: by Rachel Layne; Electronics; Information Technology

22 Nov 2023
Research & Ideas

Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

Knowing when to use artificial intelligence and when to rely on the human mind is a shifting fine line, one delineated by new research that shows considerable benefit and speed from generative AI—if it’s... View Details

Keywords: by Rachel Layne; Information Technology; Technology

09 May 2024
Research & Ideas

Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing

Pandemic Changed the Way We Collaborate Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using images generated by Midjourney, an artificial View Details

Keywords: by Ben Rand

28 May 2024
In Practice

Job Search Advice for a Tough Market: Think Broadly and Stay Flexible

deploy with experience that suits client needs. In this increasingly complex world, there is no shortage of client demands for digital transformation, emerging artificial intelligence (AI) applications,... View Details

Keywords: by Rachel Layne

29 Feb 2024
HBS Case

Beyond Goals: David Beckham's Playbook for Mobilizing Star Talent

Generation of Fans? How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing) 3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Avery Forman; Sports

24 Jul 2023
Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

workforce, since an ever-growing proportion of college and graduate school enrollees are women, he adds. This planning is even more necessary with the advent of Artificial Intelligence (AI), Fuller cautions.... View Details

Keywords: by Kara Baskin

15 May 2024
Research & Ideas

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

AI in Adapting to Change Can Autonomous Vehicles Drive with Common Sense? Can we automate our way to better decision making? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using images generated by... View Details

Keywords: by Rachel Layne; Transportation; Auto

02 Apr 2024
What Do You Think?

What's Enough to Make Us Happy?

(Image created with Midjourney, an artificial intelligence tool) Happiness, an elusive condition we all want to experience, is a popular topic. It’s a complex subject. It may or may not require everything... View Details

Keywords: by James Heskett

February 2020
Technical Note

Talent Management and the Future of Work

By: William R. Kerr and Gorick Ng

The nature of work is changing—and it is changing rapidly. Few days go by without industry giants such as Amazon and AT&T announcing plans to invest billions of dollars towards retraining nearly half of their respective workforces for jobs of the future. What changes... View Details