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  • 06 Nov 2016
  • News

A SEAL And A Harvard Professor Walk Into A Room...

  • Web

Stata Temporary Files and Stata Tmp - Research Computing Services

a number of files on the /tmp volume that is local to each compute node. This volume is shared by all jobs on that node, is essential for the health of the node, offers a significant speed advantage over... View Details
  • December 2016
  • Supplement

Ron Johnson: A Career in Retail

By: Ryan Raffaelli, Joshua D. Margolis and Das Narayandas
This is a video supplement, to be used when teaching the Ron Johnson case. See abstract:

In April 2013, Ron Johnson (HBS '84) stepped down after just 18 months as CEO of J.C. Penney. In his brief tenure, Johnson, an acclaimed retailer respected for his... View Details
Keywords: Leadership; Leadership Development; Legal Industry; Procurement; Professional Service Firms; Pricing; Competition; Organizational Behavior; Change Management; Innovation Leadership; Situation or Environment; Failure; Management Teams; Brands and Branding; Retail Industry; United States
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  • 2008
  • Working Paper

Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality

By: Alvin J. Silk and Charles King III

This paper analyzes changes in concentration levels in the U.S. Advertising and Marketing Services (A&MS) industry using publicly released data that have been largely ignored in past discussions of the industrial organization of this industry, namely those available... View Details

Keywords: Advertising; Mergers and Acquisitions; Revenue; Analytics and Data Science; Surveys; Marketing; Measurement and Metrics; Rank and Position; Competition; Service Industry; Service Industry; United States
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  • 10 May 2017
  • Research & Ideas

Amazon Web Services Changed the Way VCs Fund Startups

cloud-based software and service companies, which could take advantage of AWS to decrease costs, versus others like biotechs that were less impacted by the new technologies. “The goal was to try and understand whether VCs were allocating... View Details
Keywords: by Michael Blanding; Financial Services; Financial Services; Financial Services
  • Web

Change Your Unix Command Prompt - Research Computing Services

Technical How-To’s & Notes Technical How-To’s & Notes Change Your Unix Command Prompt The Unix command-line shell is a very powerful, highly customizable environment. So it's supposed to help you be more productive, right? But not with... View Details
  • 2021
  • Working Paper

Multiple Team Membership, Turnover, and On-Time Delivery: Evidence from Construction Services

By: Hise O. Gibson, Bradely R. Staats and Ananth Raman
Firms who want to compete in dynamic markets are finding that they must build more agile operations to ensure success. One way for a firm to increase organizational agility is to allocate employees to multiple project teams, simultaneously—a practice known as multiple... View Details
Keywords: Multiple Team Membership; Turnover; Fluid Teams; Project Management; Groups and Teams; Projects; Management; Performance
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  • November 2008
  • Article

Chartering New Territory: Diversification, Legitimacy and Practice Area Creation in Professional Service Firms

By: Heidi Gardner, N. Anand and Timothy Morris
Diversification into innovative domains through new practice area creation is a critical imperative for professional services firms. Using theories of organizational territoriality and corporate charters, we conceptualize professional firms as federations of distinct... View Details
Keywords: Diversification; Lawfulness; Code Law; Management Practices and Processes; Service Operations; Innovation and Invention; Management Analysis, Tools, and Techniques
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  • 24 Apr 2014
  • News

Improving the service experience requires excellence—but not in everything

Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver... View Details
  • July 2023
  • Article

Marketplace Scalability and Strategic Use of Platform Investment

By: Jin Li, Gary Pisano, Richard Xu and Feng Zhu
The scalability of a marketplace depends on the operations of the marketplace platform as well as its sellers’ capacities. In this study, we explore one strategy that a marketplace platform can use to enhance its scalability: providing an ancillary service to sellers.... View Details
Keywords: Two-sided Platforms; Services; Digital Platforms
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  • Web

Connecting Remotely to WRDS on Windows - Research Computing Services

Technical How-To’s & Notes Technical How-To’s & Notes Connecting Remotely to WRDS on Windows 1. STATA Members of the Harvard Business School community can access the WRDS platform via Stata. Stata connects to WRDS through ODBC, a standard... View Details
  • March 2015
  • Teaching Note

McKinsey & Co.—Protecting its Reputation (A) and (B)

By: Jay Lorsch and Emily McTague
McKinsey & Co—Protecting its Reputation (A&B) is a field case written from the perspective of the Firm's Managing Director Dominic Barton. The two cases describe the actions McKinsey & Co took to protect the firm's reputation after the Rajat Gupta matter.
The... View Details
Keywords: Consulting Firms; Leadership & Corporate Accountability; Leadership And Change Management; Leadership And Managing People; Leading A Global Business; Corporate Culture; Professional Service Firms; Professional Service Firm; Leadership; Corporate Accountability; Corporate Governance; Organizational Culture; Organizational Change and Adaptation; Consulting Industry; United States
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  • Web

Wall of Recognition of Service to Country | About

Wall of Recognition of Service to Country The Wall of Recognition of Service to Country is a tribute to all Harvard Business School community members who have served their... View Details
  • 01 Apr 2000
  • News

Rethinking Call Centers: Effective Delivery of Service is Key

services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become View Details
  • 11 Jan 2024
  • Blog Post

My Summer of Joy with the National Parks Service

This article was originally published by HBS Recruiting: Insights & Advice. Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as View Details
  • 02 Mar 2010
  • News

Harvard Graduate Students Redefine Service for the 21st Century at 11th Annual Social Enterprise Conference

  • 2007
  • Article

Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions

By: Anette Mikes
Making sense of operational risk practices in the financial services sector is a challenge. There is a temptation to explain the wide variety of approaches as a characteristic of the early stage of development in which the genre resides.
Based on the evidence of... View Details
Keywords: Management Practices and Processes; Risk Management; Governing Rules, Regulations, and Reforms; Conflict and Resolution; Organizations; Financial Services Industry
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  • 22 Oct 2021
  • Blog Post

Video Blog: My Experience with Career Services at HBS

View Video TRANSCRIPT Xonana Scrubb: So my first touchpoint with career services was right in the beginning of the school year. I came into school with an exploding job offer. Not something I particularly recommend, but it was View Details
  • Web

Managing and Innovating in Financial Services - Course Catalog

HBS Course Catalog Managing and Innovating in Financial Services Course Number 1509 Professor David Scharfstein Spring; Q3Q4; 3.0 credits 27 Sessions Exam Course Content Financial services firms play View Details
  • Web

Changing Permissions on the HBSGrid - Research Computing Services

drive mapped to the drive in grid storage. The person listed as 'owner' of a file (e.g., jharvard ) is the only person who can change the permissions. Owner Permission To change the permissions on the file... View Details