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  • All HBS Web  (678)
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  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

geospecific, but are more technologically intensive and globally competitive. Great service leaders admit to the same uncertainty. Then they create organizations that learn, innovate, are rapid responders, and rely on grand goals—such as Jeff Bezos’s goal for View Details
Keywords: by Jim Aisner; Retail
  • 20 Dec 2018
  • Research & Ideas

Most Popular Stories and Research Papers of 2018

moms are high achievers at work. Now it turns out they are happy, too. Amazon vs. Whole Foods: When Cultures Collide Amazon's acquisition of Whole Foods seemed a Wall Street dream come true. But then Amazon's data-driven efficiency met... View Details
Keywords: by Sean Silverthorne
  • 29 Aug 2024
  • Research & Ideas

Shoot for the Stars: What to Know About the Space Economy

world. Amazon is planning a similar constellation of satellites, as is China. Of course, the initial application of that is just providing Internet coverage to places where it’s hard to run fiber-optic cables. But, if you think about the... View Details
Keywords: by Kara Baskin; Aerospace
  • 25 Nov 2008
  • First Look

First Look: November 25, 2008

stable mechanism is Pareto-optimal if and only if it prevents unravelling. Download the paper: http://www.hbs.edu/research/pdf/09-068.pdf Cases & Course Materials Amazon Web Services Harvard Business School Case 609-048 Considers the... View Details
Keywords: Martha Lagace
  • 19 Nov 2018
  • Sharpening Your Skills

E-Santa: Is Retail Ready for Digital Christmas?

brick-and-mortar shops: Shove your best deals to the back of the store. Should Retailers Match Their Own Prices Online and in Stores? For multichannel retailers, pricing strategy can be difficult to execute and confusing to shoppers. Can View Details
Keywords: by Sean Silverthorne; Retail
  • 05 Nov 2024
  • Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

the CEOs of Hershey, General Motors, Nvidia, and Amazon during earnings conference calls against AI-generated responses to the same questions: Hershey CEO: “We’ve continued to invest in capacity in brands and businesses across the... View Details
Keywords: by Ben Rand; Information Technology; Technology
  • 10 Nov 2009
  • First Look

First Look: Nov. 10

Amazon.com, a $19 billion multinational online retailer, had won its board of directors' approval to offer to merge the two companies. Amazon had been courting Zappos since 2005, hoping a merger would enable View Details
Keywords: Martha Lagace
  • 17 Mar 2015
  • Research & Ideas

Where Did My Shopping Mall Go?

You want people to touch your product and actually get the brand experience. You could get to a point where stores like Best Buy become just showrooms and fulfillment is done by Amazon because they are much more efficient at it. I could... View Details
Keywords: by Sean Silverthorne; Retail
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

business owners to understand their own cash flow and prospects. Now the fintech innovation cycle is at an inflection point—new streams of data have the power to illuminate the opaque nature of a small business’s finances. The playing field is wide open, with... View Details
Keywords: Dina Gerdeman
  • 10 Apr 2019
  • HBS Case

How Entrepreneurs Can Turn Lead Into Gold

writer based in the Boston area. Image credit: Gremlin Related Reading: Venture Investors Prefer Funding Handsome Men Amazon Web Services Changed the Way VCs Fund Startups Fintech's Game-Changing Opportunities for Small Business What do... View Details
Keywords: by Michael Blanding; Financial Services
  • 12 Jul 2016
  • First Look

July 12, 2016

ASOS was large by online standards, traditional fashion retailers were building their own online sales capabilities, and Amazon was expanding its apparel offering. Meanwhile, new online competitors were emerging at a rapid rate. After... View Details
Keywords: Sean Silverthorne
  • 11 Sep 2012
  • First Look

First Look: September 11

discounts and Amazon encouraged consumers to compare prices using smart phones, Best Buy was becoming a showroom for lower cost retail models. International expansion was struggling and domestic sales of digital televisions were cooling.... View Details
Keywords: Sean Silverthorne
  • 23 Feb 2021
  • Research & Ideas

COVID-19 Shines New Light on Working Conditions in Supply Chains

20-year-olds than it was a decade ago, which I think is great." On a daily basis, when you go to Zappos or Amazon to shop for sneakers, I don’t think working conditions are on many people's minds. But the week after a scandal, it... View Details
Keywords: by Danielle Kost; Apparel & Accessories
  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

better overall care for their patients.” Related Reading: Why Business Should Invest in Community Health Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon Five Imperatives for Improving Health Care View Details
Keywords: by Michael Blanding; Health
  • 09 Jul 2018
  • Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

focused on selling software to engineers and designers and might not be as committed to selling hardware, which cost less and offered a lower commission. Selling on Amazon was the easiest option of all, but meant sacrificing 12 to 18... View Details
Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail
  • 31 May 2016
  • HBS Case

Who Owns Space?

itself and the public sector can piggyback on it, that’s a pretty efficient and sustainable model” The Blue Origin case focuses on the aerospace engineering company Jeff Bezos began in 2000, just six years after founding Amazon. As his success with View Details
Keywords: Re: Matthew C. Weinzierl; Aerospace
  • 14 Dec 2015
  • Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

tremendous things,” Iansiti says. “If you go after a static, traditional environment and drive a new model of competition, you’re going to do really well. Take Google and advertising, or take Amazon and retail, and you can see... View Details
Keywords: by Roberta Holland; Sports
  • 13 Aug 2024
  • Op-Ed

Can AI Save Physicians from Burnout?

content. In 2022, Amazon introduced Amazon Clinic, a virtual health care service using AI to provide affordable treatment for common conditions. In October 2023, 10,000 clinicians and staff at the Permanente... View Details
Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health
  • 25 Oct 2017
  • Research & Ideas

Will Machine Learning Make You a Better Manager?

that enable them to predict new patterns for the future. ”We are in a new industrial revolution led by algorithms” We have all seen the process in action, whether it’s Amazon telling us we “may also like” to buy an Instant Pot... View Details
Keywords: by Michael Blanding; Information Technology
  • 01 Jan 2020
  • What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

recipients are not highly paid (regardless of talent), saying that “green card data show the following percentages of foreign workers at Levels I or II making below-median wages (for a given region): Amazon 91%; Facebook 91%; and Google... View Details
Keywords: by James Heskett; Technology
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