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  • March 2006 (Revised September 2006)
  • Case

Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel

By: Dennis Campbell, Francisco de Asis Martinez-Jerez, Marc Epstein and Joshua Bellin
The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas... View Details
Keywords: Games, Gaming, and Gambling; Customer Relationship Management; Customer Value and Value Chain; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Nevada
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  • 01 Dec 2010
  • News

This Is What I Do

“With the MJFF sharing some of the initial risk in funding projects,” Hood explains, “the hope was that if positive outcomes emerged, industry would get involved where it might not have before and would take it the rest of the way. So... View Details
Keywords: Garry Emmons; time travel; Accommodation; Accommodation; Accommodation; Accommodation; Accommodation; Accommodation; Accommodation
  • 11 May 2010
  • First Look

First Look: May 11

Amyris' marketing team was investigating the commercial interest for both types of products, while the research and development team and the operations group were building processes that could accommodate both as well. CEO John Melo hoped... View Details
Keywords: Martha Lagace
  • 19 Sep 2006
  • First Look

First Look: September 19, 2006

decision-making on these issues, but many of these tools have been devised primarily with manufacturing industries in mind. These tools may therefore require modifications in order to accommodate the... View Details
Keywords: Sean Silverthorne
  • 20 Aug 2013
  • First Look

First Look: August 20

empirically the method proposed by Arcidiacono and Miller (2011) to accommodate unobserved latent class heterogeneity using a computationally light two-step estimator. Second, we illustrate how discount factors can be estimated in a... View Details
Keywords: Anna Secino
  • 25 May 2023
  • Blog Post

Interview Strategies to Connect with a Wider Range of Candidates

Groups, codes of conduct, and other company-wide initiatives to help candidates understand how your organization supports its employees. Also include a reasonable accommodations statement that ensures candidates with mobility, vision, or... View Details
Keywords: All Industries
  • 19 Sep 2012
  • News

On a Sound Track

management consultant at Monitor, which sharpened my perspective on business and industry strategy. I learned a huge amount at HBS in discussions of leadership, entrepreneurial marketing, finance, and ethics. I also spent some time at... View Details
Keywords: Deborah Blagg; audio equipment; fashion; Computer and Electronic Product Manufacturing; Manufacturing
  • 15 Nov 2012
  • Research & Ideas

Funding the Design of Livable Cities

Compounding the challenge of supporting this population shift, governments from developing to industrialized countries are limited in their capacity and political will to devise solutions to accommodate... View Details
Keywords: by Lisa Chase; Construction; Real Estate; Energy; Utilities
  • July 2017
  • Supplement

Centerbridge Partners and Great Wolf Resorts (B)

By: Josh Lerner, John D. Dionne and Amram Migdal
The case examines the aftermath of the March 2015 Centerbridge Partners acquisition of Great Wolf Resorts, a North American family-oriented indoor water parks and hotel operator, from a private equity (PE) competitor, Apollo Global Management. View Details
Keywords: Private Equity Financing; Commercial Mortgage Backed Securities; CMBS; Secondary Buyouts; Business Ventures; Acquisition; Leveraged Buyouts; Business Exit or Shutdown; Finance; Borrowing and Debt; Cost; Cost of Capital; Equity; Private Equity; Financial Instruments; Debt Securities; Accommodations Industry; Accommodations Industry; Accommodations Industry; North and Central America; United States
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  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

(such as going to a museum), an online intervention that led to greater liking after offline meetings (Study 3). How to Capture Value from Innovation: Shaping Intellectual Property and Industry Architecture. 50th Anniversary Special Issue... View Details
Keywords: Martha Lagace
  • May 2015 (Revised September 2015)
  • Case

AIP Healthcare Japan: Investing in Japan's Retirement Home Market

By: John A. Quelch and Qing Xia
The CEO of a health care-based REIT is considering alternative nursing home investment strategies. Students must consider macro-industry trends, scale and scope issues and consumer segmentation data in making their recommendations. View Details
Keywords: Health Care; Health Care Services; REIT; Marketing; Investment; Health Care and Treatment; Segmentation; Accommodations Industry; Accommodations Industry; Accommodations Industry; Japan
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  • 01 Dec 2021
  • What Do You Think?

How Will the Metaverse Affect Productivity?

long ago that live streaming was thought to be a luxury possible only when the capacity of the internet could be expanded to accommodate storage and uploading capabilities demanded by the new services. Now it’s commonplace; we take it for... View Details
Keywords: by James Heskett
  • December 2012
  • Case

Blink Booking

By: William R. Kerr, Magnus Thor Torfason and Alexis Brownell
Rebeca Minguela hopes to create an arbitrage platform, similar to Rocket Internet, that can bring start-up ideas and opportunities to Spain. However, Blink Booking, her first venture and proof of concept, is rocked by a co-founder's breach of confidence and departure.... View Details
Keywords: Clones; Cloning; Rocket Internet; Start-up; Equity Split; Arbitrage; Incubator; Mobile App; Expansion; Spain; Europe; Entrepreneurship; Ethics; Internet and the Web; Information Technology Industry; Information Technology Industry; Information Technology Industry; Spain; Europe
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  • 15 Oct 2013
  • First Look

First Look: October 15

Edmondson Abstract—In this paper, we examine whether and how traditional team structures can be adapted to accommodate fluid personnel and to what benefit. Previous research has shown that team membership stability fosters familiarity,... View Details
Keywords: Sean Silverthorne
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

that priming relevant networks (e.g., family or friends) makes products associated with those networks more attractive. Read the paper: http://www.people.hbs.edu/mnorton/anik norton.pdf The Influence of Prior Industry Affiliation on... View Details
Keywords: Sean Silverthorne
  • 01 Dec 1999
  • News

Covering the Issues

Bulletin coverage of technology centered on areas such as aviation, energy, and automation. A 1928 article on radio, for example, noted that "with the exception of aviation, no other industry has so swiftly passed from the stage of... View Details
Keywords: Susan Young, Deborah Blagg, and Garry Emmons
  • 09 Jul 2024
  • Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

interests were to be minimized. Bill Bain conceptualized his firm to serve one company per industry to ensure a focused, client-centric approach. Most firms established an unwavering culture where growth was an outcome, not the objective,... View Details
Keywords: by David Fubini; Consulting
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

neither find any markers of significant NPE pass-through to end innovators nor of a positive impact of NPEs on innovation in the industries in which they are most prevalent. Publisher's link:... View Details
Keywords: Dina Gerdeman
  • 29 Jul 2020
  • Blog Post

To New Beginnings: Reflecting on Transitioning Careers and Starting a Family while at HBS

already in place to accommodate them. Recruiting Season You might be thinking, all of this is fine, but I’m interested in getting a job out of business school too, not just having a great social life I will share that experience too! At... View Details
  • 10 Nov 2009
  • First Look

First Look: Nov. 10

as the team had already made significant design progress. The team was also working under a tight budget and delivery deadline. However, the aesthetics would appear to be greatly improved by changing the design. The project's architect and builder had to decide whether... View Details
Keywords: Martha Lagace