Publications

June 1989 (Revised May 1993)
Case

Fairfield Inn (A)

By: James L. Heskett

The Fairfield Inn, an economy hotel venture by the Marriott Corp., has developed a novel method for selecting and measuring the performance of its hotel personnel that fits the company's strategy. Because it faces the need to grow rapidly, questions have arisen as to... View Details

Keywords: Selection and Staffing; Innovation and Invention; Growth and Development Strategy; Franchise Ownership; Performance Evaluation; Corporate Strategy; Accommodations Industry

November 1995 (Revised July 1997)
Case

Fairfield Inn (Abridged)

By: James L. Heskett

Keywords: Accommodations Industry

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07 May 2013
News

Innkeeper to the World

Keywords: Accommodation; Accommodation

01 Sep 2010
News

Social Entrepreneurship Fellows Named

For many entrepreneurs, the inspiration for starting a business is rooted in personal experience. An enterprise is born not just to fill a neglected market niche but a personal need as well. Such is the case with ventures created by HBS graduates, Darren Brehm (MBA... View Details

Keywords: Awards; disability; gay rights; Accommodation; Accommodation

Web

Accessibility - Commencement 2025

Accessibility Accessibility Harvard University provides several options for guest accessibility and accommodations – including accessible parking information, shuttle and van services, HU ceremony accommodations, and wheelchair rental... View Details

Web

Support for Students with Disabilities | MBA

Support for Students with Disabilities Assistance is available at HBS for students with disabilities, which may include mobility, vision, hearing, and other physical impairments or health conditions, as well as learning disabilities, attention deficit, and other... View Details

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Frequently Asked Questions | Information Technology

the Learning Community? What do participants need to connect? If a participant is having trouble connecting, what can they do? Can you accommodate breakout rooms? Can you accommodate seating charts? Can a... View Details

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Program Policies - HBS Online

Have questions about our policies on learning requirements, accommodations, changing your program status (selecting a later course, withdrawals, refunds, deferrals), exceptions standards, or discounts? Start here! Learning Requirements Disability View Details

January 1998 (Revised May 1999)
Case

Fitzpatrick Hotel Group (B-2): Paddy Fitzpatrick

By: Paul A. Gompers and Catherine M. Conneely

Supplements the (A) case. View Details

Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland

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September 2016
Case

Hotel Vertu: Financing the Venture in the Boutique Hotel Industry

By: Howard H. Stevenson and Michael J. Roberts

Two recent MBA graduates are considering a business opportunity in the boutique hotel industry. Having found a seemingly attractive property in Savannah, Georgia, Yvonne D'Arcy and Elisabeth Whiting face questions about financing, deal structure, and unequal power... View Details

Keywords: Business Ventures; Entrepreneurship; Financing and Loans; Accommodations Industry

July 2015 (Revised October 2016)
Case

China Lodging Group (A)

By: Tatiana Sandino, Shelley Xin Li and Nancy Hua Dai

This case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry. China Lodging Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business,... View Details

Keywords: Motivation and Incentives; Business or Company Management; Growth Management; Balanced Scorecard; Accommodations Industry; China

June 2012
Case

Aman Resorts (Abridged)

By: Eugene Soltes and Aldo Sesia

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details

Keywords: Global Business; Management Skills; Performance Appraisals; Customer Service; Incentives; Hospitality; Globalized Firms and Management; Business Model; Employees; Service Delivery; Customer Focus and Relationships; Business Strategy; Accommodations Industry

May 1991 (Revised February 1992)
Teaching Note

Marriott Corp.: The Internal Audit Function, Teaching Note

By: Robert L. Simons

Keywords: Accounting Audits; Accommodations Industry

January 2008 (Revised April 2008)
Teaching Note

Orient-Express Hotels (TN)

By: Frances X. Frei

Teaching Note for [603024]. View Details

Keywords: Accommodations Industry

September 2006
Teaching Note

Taj Hotel Group (TN)

By: Thomas J. DeLong, Jaan Margus Elias and Terence Heymann

Keywords: Accommodations Industry

November 2001 (Revised October 2017)
Case

GuestFirst Hotel (A): Customer Loyalty

By: Frances X. Frei and Dennis Campbell

Provides a hotel context in which to explore the link between customer loyalty and financial performance, using four years of hotel data. Challenges students to find the extent of the relationship between loyalty and performance. View Details

Keywords: Motivation and Incentives; Mathematical Methods; Finance; Performance; Relationships; Customer Focus and Relationships; Data and Data Sets; Accommodations Industry

February 1981 (Revised May 1988)
Case

Marriott's Rancho Las Palmas Resort

Management of a resort hotel near Palm Springs is reviewing the hotel's performance nine months after opening and planning a marketing strategy for 1980. Of particular concern is the strategy to adopt during the shoulder and off-seasons when demand for the product is... View Details

Keywords: Marketing Strategy; Accommodations Industry