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Show Results For
- All HBS Web
(4,678)
- People (13)
- News (1,426)
- Research (2,707)
- Events (9)
- Multimedia (7)
- Faculty Publications (1,727)
- 20 Jun 2016
- News
Having an Impact on Development and Poverty Issues
limited ability to scale up and have broad-based impact. Vikram Gandhi (MBA 1989) is working to change that by creating investments that can be self-sustaining. “India has 400 million people within the poverty line,” says Gandhi. “While... View Details
Keywords: Constantine von Hoffman
- Profile
LaToya Marc
initiative at her school, a program that used "virtual currency" as an incentive to motivate progress. She was recognized as "Teacher of the Year," and Teach for America recruited her to help them scale impact—a role... View Details
- 01 Sep 2005
- News
WATER Ltd.
for water services and wastewater treatment for 17 million people in 1,800 communities in the United States and Canada. American Water typically owns and/or operates the municipal water system in a... View Details
- Web
Launching Global Ventures - Course Catalog
offer advantages, it also exposes the venture to substantial risk. How do founders and managers overcome the “difficult middle zone of globalization” to fully realize the advantages of an international-first business model? Through cases on ventures whose View Details
- 10 Oct 2018
- News
Working with a Giver’s Spirit
entrepreneurs to become really large and successful,” says Ayala. “The way they create this multiplier effect is by helping scale up a very special kind of entrepreneur that we call the ‘high-impact entrepreneur.’” Endeavor Philippines... View Details
- 09 Jan 2014
- News
Tapping into Opportunity
beverage companies, and they know they have major water issues." This has created a rapidly increasing demand for technologies and services to discover, manage, filter, and disinfect and/or desalinate water, and to improve infrastructure... View Details
- 01 Mar 2010
- News
Alumni Books
interviews conducted by the authors, this book is filled with colorful stories about selecting and working with management, pioneering new markets, adding value through operational improvements, applying private-equity principles to... View Details
- 26 Apr 2011
- News
BioMine Strikes Gold
their pitch. Europe Alexander Azoulay, MBA '03 David Merle, MBA '03 Superdome building integrated photovoltaics India Vikram Sharma, MBA '06 Crossover Energy sustainable energy services Latin America Thomaz Srougi, GMP 6 2009 Dr. Consulta... View Details
- August 2011
- Teaching Note
Exeter Group, Inc. (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409001. View Details
- 2009
- Working Paper
Applying the Care Delivery Value Chain: HIV/AIDS Care in Resource Poor Settings
By: Joseph Rhatigan, Sachin H Jain, Joia S. Mukherjee and Michael E. Porter
The care delivery value chain is a framework that can help conceptualize the organization and structure of care delivery for medical conditions. We apply this framework to HIV/AIDS care in resource-limited settings. Several conclusions arise than can help inform... View Details
Keywords: Customer Value and Value Chain; Framework; Health Care and Treatment; Health Disorders; Service Delivery
Rhatigan, Joseph, Sachin H Jain, Joia S. Mukherjee, and Michael E. Porter. "Applying the Care Delivery Value Chain: HIV/AIDS Care in Resource Poor Settings." Harvard Business School Working Paper, No. 09-093, February 2009.
- 01 Mar 2006
- News
Faculty Books
operations covering widely recognized brands including Lipton, Hellmann’s, Birds Eye, Ben & Jerry’s, Dove, Sunsilk, and Pond’s. Taking advantage of full access to corporate archives and executives, Jones discusses Unilever’s strategies to... View Details
- Profile
James Reinhart
We are now scaling into the $20 millions and need to make sure we’re maintaining a great customer experience on both the buying and selling side at a time where consumers are getting used to on-demand View Details
- 26 Jul 2016
- First Look
July 26, 2016
Organizational Model to Drive Growth Pal's Sudden Service has developed a unique operating model and organizational culture in the quick-service restaurant business. With a deep emphasis on process control... View Details
Keywords: Sean Silverthorne
- 01 Jun 1997
- News
New Releases
satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and... View Details
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
different ordering and return procedures and system interfaces to each distributor and direct manufacturer with whom they trade, causing them to spend valuable resources in back-office operations (50 percent by some estimates), which they... View Details
Keywords: by Andrew McAfee
- 25 Sep 2009
- News
Are You Being Served?
alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
deliver results according to the company’s value proposition. This lets a company control operations by standardizing the options frontline employees can choose from to drive results as well as adapting to diverse markets. Combining... View Details
Keywords: Dina Gerdeman
- 07 Sep 2021
- News
One Degree of Difference
having Spanish speakers on the staff and leadership team. “It means we’re developing a bilingual service from the beginning.” Beyond being the right thing to do, it’s critical to Ovia’s competitive advantage, he acknowledges: “If we’re... View Details
- 09 Feb 2016
- News
Providing the Care That Seniors Need
Patricia Will (MBA 1980) is cofounder and president of Belmont Village Senior Living, which operates 25 retirement communities in the southwestern and midwestern United States. In this video, she talks about how she came to found a... View Details
- 22 Aug 2017
- News
Thoughts on Charlottesville
HBS Dean Nitin Nohria has shared the following message with the HBS community regarding the recent events in Charlottesville, Virginia and their aftermath: Members of the HBS community, The events in Charlottesville deserve our strongest condemnation. We cannot claim... View Details