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  • All HBS Web  (4,677)
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    • News  (1,424)
    • Research  (2,707)
    • Events  (9)
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  • All HBS Web  (4,677)
    • People  (13)
    • News  (1,424)
    • Research  (2,707)
    • Events  (9)
    • Multimedia  (7)
  • Faculty Publications  (1,727)
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  • 01 Mar 2008
  • News

One-on-One with Jim Breyer

are very important. One is generalist investment skills combined with industry specialization. A balance between investment prowess and operating knowledge is important as well, since we really do typically lead or colead our investments... View Details
Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 26 Apr 2011
  • News

BioMine Strikes Gold

their pitch. Europe Alexander Azoulay, MBA '03 David Merle, MBA '03 Superdome building integrated photovoltaics India Vikram Sharma, MBA '06 Crossover Energy sustainable energy services Latin America Thomaz Srougi, GMP 6 2009 Dr. Consulta... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • February 1996 (Revised April 2004)
  • Case

Eli Lilly and Company: Innovation in Diabetes Care

By: Clayton M. Christensen
Summarizes Eli Lilly's history of innovation in its business, describing how the dimensions along which innovations have been made in the industry have changed. Lilly's innovation strategy has been to pursue ever higher performance products, while others in the... View Details
Keywords: Change; Product; Service Delivery; Product Development; Innovation and Management; Innovation Strategy; Health Care and Treatment; Pharmaceutical Industry
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Christensen, Clayton M. "Eli Lilly and Company: Innovation in Diabetes Care." Harvard Business School Case 696-077, February 1996. (Revised April 2004.)
  • 01 Mar 2013
  • News

Bringing It Back Home

conjunction with the Social Enterprise Initiative, gives nonprofit leaders the tools to look at their operations from a strategic level. The giving goes both ways, however. The faculty—including Alnoor Ebraham, Allen Grossman, Janice... View Details
Keywords: Constantine von Hoffman; SPNM; Strategic Perspectives in Nonprofit Management; Roadtrip Nation; Management of Companies and Enterprises; Management
  • 27 Jul 2017
  • News

Seeing a Way Forward

years later, looking for a new challenge, she came across salauno. Captivated by the organization’s mission and work, she negotiated a month-long project to show the directors how she could make their operation more efficient. “I... View Details
Keywords: Jennifer Myers
  • 01 Feb 2000
  • News

Better Mousetraps: At Product Design Fair, Student Ideas Get Real

Kresge Hall last December, is where students present their final projects - the culmination of a semester spent learning to design and develop products and services and get them to market. "Hopefully it is here that any shortcomings in... View Details
Keywords: Margie Kelley
  • September 2007
  • Case

Collaborating to Improve

By: Richard M.J. Bohmer and Ingrid M. Nembhard
Madison Memorial Hospital is deciding between a variety of quality improvement strategies. Highlights quality improvement collaborative—organized programs popularized by the Institute for Healthcare Improvement in which teams from multiple institutions work together to... View Details
Keywords: Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Integration; Health Industry
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Bohmer, Richard M.J., and Ingrid M. Nembhard. "Collaborating to Improve." Harvard Business School Case 608-054, September 2007.
  • April 2005 (Revised August 2012)
  • Supplement

MedCath Corporation (B)

By: Regina E. Herzlinger and Louisa Neissa
Supplements the (A) case. A rewritten version of an earlier case. View Details
Keywords: Medical Specialties; Market Entry and Exit; Service Delivery; Conflict and Resolution; Horizontal Integration; Medical Devices and Supplies Industry
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Herzlinger, Regina E., and Louisa Neissa. "MedCath Corporation (B)." Harvard Business School Supplement 305-102, April 2005. (Revised August 2012.)
  • 02 Aug 2019
  • News

Helping Veterans Build Careers

Navy veteran Dan Goldenberg (MBA 2003) was a week into life as a HBS student when the 9/11 attacks occurred, compelling him to join the Reserves just months after having left active duty. That defining moment inspired him to help others successfully reenter the working... View Details
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates... View Details
Keywords: Dan Morrell; photographed by Saverio Truglia
  • June 2011
  • Background Note

It's a Social World

By: Stephen P. Bradley and Nancy Bartlett
Social media had fashioned the lives of individuals and communities by 2010, providing an opportunity and a challenge for companies of all sizes. This note provides background on various social media (e.g. social networks, forums, games and communication services) and... View Details
Keywords: Customer Relationship Management; Brands and Branding; Marketing Strategy; Media; Service Operations; Sales; Opportunities; Corporate Strategy; Web
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Bradley, Stephen P., and Nancy Bartlett. "It's a Social World." Harvard Business School Background Note 711-544, June 2011.
  • January 2009 (Revised December 2009)
  • Supplement

Playing with Fire at Sittercity (B)

By: Noam T. Wasserman and Rachel Gordon
To help her finance her aggressive expansion plans, Genevieve Thiers plans to raise venture capital for the first time. She has spent the last six long years building Sittercity into the nation's leading babysitting web service, larger than all of its competitors... View Details
Keywords: Entrepreneurship; Venture Capital; Problems and Challenges; Risk Management; Agreements and Arrangements; Service Operations; Family and Family Relationships; Competition; Expansion; Internet
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Wasserman, Noam T., and Rachel Gordon. "Playing with Fire at Sittercity (B)." Harvard Business School Supplement 809-010, January 2009. (Revised December 2009.)
  • 01 Sep 2008
  • News

Where Are They Now?

multinational corporations, including Sears Roebuck, Wal-Mart, Bank of America, and American Express. He has also served on the board of Youth Services International, which provides care and developmental View Details
Keywords: Margie Kelley; Educational Services; Educational Services
  • March 2010
  • Article

I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time

By: Katherine L. Milkman, Todd Rogers and Max Bazerman
How do decisions made for tomorrow or two days in the future differ from decisions made for several days in the future? We use data from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases,... View Details
Keywords: Time Management; Service Delivery; Internet and the Web; Decisions; Customers; Retail Industry
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Milkman, Katherine L., Todd Rogers, and Max Bazerman. "I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time." Marketing Letters 21, no. 1 (March 2010): 17–35.
  • December 1980 (Revised June 2006)
  • Case

University Health Services: Walk-In Clinic

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details
Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry
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Maister, David H., Shauana Doyle, and Rocco Pigneri. "University Health Services: Walk-In Clinic." Harvard Business School Case 681-061, December 1980. (Revised June 2006.)
  • 26 May 2016
  • News

Sunil B. Mittal, OPM 27, 1999

Telecom 1992 Launches Bharti Cellular 1999 Completes OPM Program 2002 Bharti Airtel lists on Indian bourses through IPO 2004 Airtel becomes India’s largest mobile operator 2006 Launches Satya Bharti School Program to educate India’s rural... View Details
Keywords: Susan Young
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

said. “One of the challenges we face in retail service operations is that the customer is part of the operating process” Raman also talked about empathy in dealing with... View Details
Keywords: by Carmen Nobel; Health
  • 01 Jun 2010
  • News

Entrepreneur-in-Residence

Janet Kraus, cofounder of Circles, a leader in concierge services, is HBS’s newest Entrepreneur-in-Residence. Founded in 1997, Circles became a $50 million company with nearly 1,000 people operating in Boston and Burlington, Ontario.... View Details
Keywords: Educational Services; Educational Services
  • August 2023
  • Case

Vanderbilt: Transforming an Academic Health Care Delivery System, 2020

By: Michael E. Porter, Robert S. Kaplan, Mary L. Witkowski and David N. Bernstein
Keywords: Health Care; Health Care Industry; Academic Medicine; Value-based Health Care; Value-based Healthcare; Health Care Delivery; Service Delivery; Transformation; Health Care and Treatment; Corporate Strategy; Leadership; Health Industry; Tennessee; United States
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Porter, Michael E., Robert S. Kaplan, Mary L. Witkowski, and David N. Bernstein. "Vanderbilt: Transforming an Academic Health Care Delivery System, 2020." Harvard Business School Case 724-373, August 2023.
  • 01 Jun 2007
  • News

New HBS, KSG Joint Degree

joint degrees, students must be admitted independently to both HBS and KSG. “Graduates of this new program will be able to address some of the world’s most pressing issues that call for collaboration between the public and the private sectors and that require leaders... View Details
Keywords: Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services; Administrative and Support Services
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