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Publications

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  • All HBS Web  (4,678)
    • People  (13)
    • News  (1,426)
    • Research  (2,707)
    • Events  (9)
    • Multimedia  (7)
  • Faculty Publications  (1,727)

Show Results For

  • All HBS Web  (4,678)
    • People  (13)
    • News  (1,426)
    • Research  (2,707)
    • Events  (9)
    • Multimedia  (7)
  • Faculty Publications  (1,727)
← Page 129 of 4,678 Results →
  • 20 Jun 2016
  • News

Having an Impact on Development and Poverty Issues

limited ability to scale up and have broad-based impact. Vikram Gandhi (MBA 1989) is working to change that by creating investments that can be self-sustaining. “India has 400 million people within the poverty line,” says Gandhi. “While... View Details
Keywords: Constantine von Hoffman
  • Profile

LaToya Marc

initiative at her school, a program that used "virtual currency" as an incentive to motivate progress. She was recognized as "Teacher of the Year," and Teach for America recruited her to help them scale impact—a role... View Details
Keywords: Financial Services; Financial Services
  • 01 Sep 2005
  • News

WATER Ltd.

for water services and wastewater treatment for 17 million people in 1,800 communities in the United States and Canada. American Water typically owns and/or operates the municipal water system in a... View Details
Keywords: Garry Emmons; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services
  • Web

Launching Global Ventures - Course Catalog

offer advantages, it also exposes the venture to substantial risk. How do founders and managers overcome the “difficult middle zone of globalization” to fully realize the advantages of an international-first business model? Through cases on ventures whose View Details
  • 10 Oct 2018
  • News

Working with a Giver’s Spirit

entrepreneurs to become really large and successful,” says Ayala. “The way they create this multiplier effect is by helping scale up a very special kind of entrepreneur that we call the ‘high-impact entrepreneur.’” Endeavor Philippines... View Details
  • 09 Jan 2014
  • News

Tapping into Opportunity

beverage companies, and they know they have major water issues." This has created a rapidly increasing demand for technologies and services to discover, manage, filter, and disinfect and/or desalinate water, and to improve infrastructure... View Details
Keywords: Constantine von Hoffman; Business and Environment Initiative; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 01 Mar 2010
  • News

Alumni Books

interviews conducted by the authors, this book is filled with colorful stories about selecting and working with management, pioneering new markets, adding value through operational improvements, applying private-equity principles to... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 26 Apr 2011
  • News

BioMine Strikes Gold

their pitch. Europe Alexander Azoulay, MBA '03 David Merle, MBA '03 Superdome building integrated photovoltaics India Vikram Sharma, MBA '06 Crossover Energy sustainable energy services Latin America Thomaz Srougi, GMP 6 2009 Dr. Consulta... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • August 2011
  • Teaching Note

Exeter Group, Inc. (TN)

By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409001. View Details
Keywords: Markets; Projects; Resource Allocation; Corporate Strategy; Goals and Objectives; Performance Capacity; Service Delivery; Information Technology Industry; Consulting Industry
Citation
Purchase
Related
Eccles, Robert G., and Penelope Rossano. "Exeter Group, Inc. (TN)." Harvard Business School Teaching Note 412-024, August 2011.
  • 2009
  • Working Paper

Applying the Care Delivery Value Chain: HIV/AIDS Care in Resource Poor Settings

By: Joseph Rhatigan, Sachin H Jain, Joia S. Mukherjee and Michael E. Porter
The care delivery value chain is a framework that can help conceptualize the organization and structure of care delivery for medical conditions.  We apply this framework to HIV/AIDS care in resource-limited settings. Several conclusions arise than can help inform... View Details
Keywords: Customer Value and Value Chain; Framework; Health Care and Treatment; Health Disorders; Service Delivery
Citation
Read Now
Related
Rhatigan, Joseph, Sachin H Jain, Joia S. Mukherjee, and Michael E. Porter. "Applying the Care Delivery Value Chain: HIV/AIDS Care in Resource Poor Settings." Harvard Business School Working Paper, No. 09-093, February 2009.
  • 01 Mar 2006
  • News

Faculty Books

operations covering widely recognized brands including Lipton, Hellmann’s, Birds Eye, Ben & Jerry’s, Dove, Sunsilk, and Pond’s. Taking advantage of full access to corporate archives and executives, Jones discusses Unilever’s strategies to... View Details
Keywords: Educational Services; Educational Services
  • Profile

James Reinhart

We are now scaling into the $20 millions and need to make sure we’re maintaining a great customer experience on both the buying and selling side at a time where consumers are getting used to on-demand View Details
  • 26 Jul 2016
  • First Look

July 26, 2016

Organizational Model to Drive Growth Pal's Sudden Service has developed a unique operating model and organizational culture in the quick-service restaurant business. With a deep emphasis on process control... View Details
Keywords: Sean Silverthorne
  • 01 Jun 1997
  • News

New Releases

satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and... View Details
  • 19 Nov 2001
  • Research & Ideas

Wrapping Your Alliances In a World Wide Web

different ordering and return procedures and system interfaces to each distributor and direct manufacturer with whom they trade, causing them to spend valuable resources in back-office operations (50 percent by some estimates), which they... View Details
Keywords: by Andrew McAfee
  • 25 Sep 2009
  • News

Are You Being Served?

alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details
Keywords: Garry Emmons; Educational Services; Educational Services
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

deliver results according to the company’s value proposition. This lets a company control operations by standardizing the options frontline employees can choose from to drive results as well as adapting to diverse markets. Combining... View Details
Keywords: Dina Gerdeman
  • 07 Sep 2021
  • News

One Degree of Difference

having Spanish speakers on the staff and leadership team. “It means we’re developing a bilingual service from the beginning.” Beyond being the right thing to do, it’s critical to Ovia’s competitive advantage, he acknowledges: “If we’re... View Details
Keywords: Jen McFarland Flint; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 09 Feb 2016
  • News

Providing the Care That Seniors Need

Patricia Will (MBA 1980) is cofounder and president of Belmont Village Senior Living, which operates 25 retirement communities in the southwestern and midwestern United States. In this video, she talks about how she came to found a... View Details
  • 22 Aug 2017
  • News

Thoughts on Charlottesville

HBS Dean Nitin Nohria has shared the following message with the HBS community regarding the recent events in Charlottesville, Virginia and their aftermath: Members of the HBS community, The events in Charlottesville deserve our strongest condemnation. We cannot claim... View Details
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