Publications

Find at Harvard

13 Jan 2023
Blog Post

Video: Introduction to the Harvard MS/MBA: Engineering Sciences

in this program, which go through the design fundamentals and the process of launching a new high-tech venture. And it covers the whole process... View Details

2021
Working Paper

The Demand for Executive Skills

By: Stephen Hansen, Raffaella Sadun, Tejas Ramdas and Joseph B. Fuller

We use a unique corpus of job descriptions for C-suite positions to document skills requirements in top managerial occupations across a large sample of firms. A novel algorithm maps the text of each executive search into six separate skill clusters reflecting... View Details

Keywords: C-Suite; Jobs and Positions; Competency and Skills; Management Skills; Job Search; Job Design and Levels

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October 2000 (Revised December 2002)
Background Note

Note on Customer Management

By: Das Narayandas

Describes a process for managing customers for profit. View Details

Keywords: Customer Relationship Management; Customer Value and Value Chain; Value

February 2008
Exercise

Gerson Lehrman Group

By: Robert G. Eccles Jr. and David Lane

Gerson Lehrman Group (GLG) brought together decision makers in search of hard-to-find answers with specialized experts in nearly every imaginable field. Over time, GLG developed software to help minimize potential conflicts of interest among and between experts and... View Details

Keywords: Experience and Expertise; Customer Focus and Relationships; Governance Compliance; Conflict of Interests; Competitive Advantage; Software; Consulting Industry

Find at Harvard

18 Dec 2006
Lessons from the Classroom

Grooming Next-Generation Leaders

in a more informed way and be able to go to management and say, 'Look, here's the business plan. Here are the resources I would like. This is what I think we can show.' "So someone who has an... View Details

Keywords: by Martha Lagace

2009
Working Paper

Corporate Social Entrepreneurship

By: James E. Austin and Ezequiel Reficco

Corporate Social Entrepreneurship (CSE) is a process aimed at enabling business to develop more advanced and powerful forms of Corporate Social Responsibility (CSR). View Details

Keywords: Corporate Social Responsibility and Impact; Corporate Entrepreneurship; Social Entrepreneurship

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August 2003 (Revised April 2004)
Case

Building to a Crescendo

By: Noam T. Wasserman and Vishesh Kumar

Examines the efforts of an early-stage venture capital firm to formalize processes and build a pyramidal organization in an industry dominated by informal, unpyramidal structures. View Details

Keywords: Venture Capital; Organizational Structure; Business Startups

15 Jan 2018
News

A Better Business Model for Fighting Cancer

March 2008
Article

Is Yours a Learning Organization?

By: David A. Garvin, Amy C. Edmondson and Francesca Gino

This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. An organization with a strong learning culture faces the unpredictable deftly.... View Details

Keywords: Interpersonal Communication; Learning; Surveys; Leading Change; Management Analysis, Tools, and Techniques; Organizational Culture

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Career Coach

Henry Tao

Before HBS, Henry worked in multiple countries, including the US, Germany, Singapore, and China. Having started his career in an operational role at a global company and then later transitioned into... View Details

March 27, 2020
Other Article

Lessons from Italy's Response to Coronavirus

By: Gary P. Pisano, Raffaella Sadun and Michele Zanini

Policymakers in many parts of Europe and the United States are struggling to bring the rapidly spreading Covid-19 pandemic under control. In doing so, they are repeating many of the mistakes made in Italy, where the pandemic turned into a disaster. A major contributing... View Details

Keywords: COVID-19; Health Pandemics; Crisis Management; Government and Politics; Decision Making; Italy

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March 1999 (Revised December 2001)
Background Note

Analyzing Consumer Preferences

By: Robert J. Dolan

Presents a non-traditional description of the conjoint analysis methodology. Discusses the process by which a study is done and cites areas of application. View Details

Keywords: Marketing; Mathematical Methods; Product Marketing

09 Jul 2012
Research & Ideas

The Unconscious Executive

process. So is driving to work—many people get to work without entirely remembering how their drive was and what they saw on the road. Lots of processes are automated and... View Details

Keywords: by Martha Lagace

March 2002 (Revised August 2006)
Case

September 11th Fund, The: The Creation

By: Jane Wei-Skillern

Describes the entrepreneurial process through which the September 11th Fund was created, developed, and operated, focusing primarily on the furst seven weeks of the fund. This case details the genesis of the fund as a partnership between the United Way of New York City... View Details

Keywords: Leadership; Partners and Partnerships; Social Entrepreneurship; Philanthropy and Charitable Giving

Research Summary

Overview

By: Ryan L. Raffaelli

Professor Raffaelli's research focuses on the concept of reinvention. This work examines how organizations and leaders manage processes of innovation adoption, institutional change, and cognitive framing. View Details

October 1996 (Revised April 1997)
Case

Vandelay Industries, Inc.

An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP) software will integrate previously fragmented business processes and so must be supported by the entire client... View Details

Keywords: Change Management; Software; Business Processes; Information Technology Industry

18 Jun 2012
Research & Ideas

Better by the Bunch: Evaluating Job Candidates in Groups

Bazerman, the paper is a great illustration of the collaborative process among the various schools at Harvard. "Working with Iris Bohnet and Alexandra van Geen is a good example of this," he says.... View Details

Keywords: by Maggie Starvish

Research Summary

Overview

By: Meg Rithmire

My research and course development focus on questions of how markets and market mechanisms interact with concentrated political power, especially in the context of authoritarian or illiberal regimes. Geographically, my expertise is in the political economy of Asia,... View Details

July 2010 (Revised January 2017)
Background Note

Marketing Analysis Toolkit: Customer Lifetime Value Analysis (2024)

By: Thomas Steenburgh and Jill Avery

Customers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric that allows managers to understand the overall value of their customer base and relate it to three customer strategies firms employ: asset... View Details

Keywords: Customer Lifetime Value; Return On Investment; Customer Acquisition; Customer Retention; Customer Churn; ＂Marketing Analytics＂; Marketing; Customer Relationship Management; Customer Focus and Relationships; Customer Value and Value Chain; Management Analysis, Tools, and Techniques; Marketing Strategy; Measurement and Metrics; Strategic Planning; Value