Publications

SSRN

15 Dec 2015
News

The Year in Ideas 2015

its own members to fund future expansion. What’s in Assistant Professor Uma Karmarkar’s grocery bags? It may depend on if she’s carrying reusuable bags. In a series of experiments, Karmarkar and a fellow researcher found that when View Details

Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White

2002
Chapter

Use the Balanced Scorecard to Partner with Strategic Constituents: Employees, Customers, Suppliers, and Communities

By: Robert S. Kaplan and David P. Norton

Keywords: Balanced Scorecard; Employee Relationship Management; Customer Relationship Management; Business and Community Relations; Business and Stakeholder Relations

11 Dec 2017
Book

'Don’t Show Up Empty-handed' and Other Tips for Finding the Right Job at a Startup

Keywords: by Sean Silverthorne

09 Jun 2023
Blog Post

Actions Organizations Can Take to Communicate Their Commitment to Diversity, Equity, Inclusion, and Belonging

First, it is critical that employers committed to diversity and inclusion assess their progress to date. What does the staff compositional data look like when broken out by race, ethnicity, gender, and other... View Details

Keywords: All Industries

November 2011 (Revised December 2012)
Case

Rent the Runway

By: Thomas R. Eisenmann and Laura Winig

Two months after a successful launch in November 2009, the cofounders of Rent the Runway (RTR), a website that rented designer dresses, are debating whether to grow their startup at a measured pace and focus on improving operational effectiveness, or raise a new round... View Details

Keywords: Lean Startup; Electronic Commerce; Fashion; Expansion; Business Startups; Growth and Development Strategy; E-commerce; Fashion Industry

18 Sep 2021
News

Celebrating AI-Infused Talent Management at the Eightfold Conference

June 1981 (Revised May 1988)
Case

L.L. Bean, Inc.: Corporate Strategy

By: Hirotaka Takeuchi

L.L. Bean, Inc., a Maine-based manufacturer and mail-order retailer of sporting goods and apparel, has grown from $3 million in sales (1967) to over $120 million (1980). Current projections predict an annual compounded growth of 25% through 1985. Management must decide... View Details

Keywords: Globalization; Growth and Development; Growth Management; Production; Quality; Sales; Situation or Environment; Corporate Strategy; Internet and the Web; Apparel and Accessories Industry; Apparel and Accessories Industry

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

the general search wouldn't have come up with to the same extent,” Farronato says. She continues: “You were in the trunk at the beginning. But when you go finer and finer, you end up finding leaves that you wouldn't have found otherwise.”... View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

April 2022
Teaching Note

Tempur Sealy International (A, B & C)

By: Benjamin C. Esty and Daniel Fisher

Teaching Note for HBS Case Nos. 718-422, 718-423, and 718-424. The cases explore the long-term relationship between Tempur Sealy (TPX, a mattress manufacturer) and Mattress Firm (MFRM, a bedding retailer and TPX's largest customer). For almost 20 years, the firms... View Details

14 Jan 2009
Working Paper Summaries

Smart Money: The Effect of Education, Cognitive Ability, and Financial Literacy on Financial Market Participation

Keywords: by Shawn Cole & Gauri Kartini Shastry; Education; Financial Services

12 May 2023
Blog Post

Breaking Barriers and Building Community: Get to Know the HBS Women's Student Association (WSA)

before HBS, I saw the professional and personal struggles that women, and particularly women of color, face. I’ve strived to help recruit more women into male-dominated places.... View Details

Keywords: All Industries

2018
Working Paper

Class Matters: The Role of Social Class and Organizational Sector in High-Achieving Women's Legitimacy Narratives

By: Judith A. Clair, Rachel D. Arnett, Katherine Chen, Beth K. Humberd and Kathleen L. McGinn

While prior research recognizes that women struggle to maintain legitimacy for their successes and that self-narratives play a key role in building such legitimacy, theory provides limited insight into how women build legitimacy through their self-narratives. Our... View Details

Keywords: Personal Development and Career; Gender; Success; Diversity; Perception; Situation or Environment

Read Now

01 Feb 1997
News

Shaping the Future of Business: Entrepreneurial Evolution at HBS

a thing? "Think of all the entrepreneurial people you know," suggests Stevenson, "and see if you can identify a single personality type. There are entrepreneurs who would be wallflowers at an accounting convention View Details

Keywords: Nancy O. Perry and Susan Young; profiles by Garry Emmons

Web

Target List: screen for companies by industry, location, and size | Baker Library

Add/Remove columns to customize your output. Other databases: Pitchbook, Preqin, and CB Insights are particularly useful for creating lists of startups by industry, geography, View Details

14 Feb 2014
News

Women in Business: Q&A with Cheryl Han and Elenor Mak, Cofounders of Keaton Row

Keywords: Clothing and Clothing Accessories Stores; Clothing and Clothing Accessories Stores

01 May 2017
Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

wide span of influence to figure out how to make the customer happy. One individual doesn’t control all the resources at that company, so that person relies on talking to others about delivery speed View Details

Keywords: by Dina Gerdeman

November 2010 (Revised April 2011)
Case

Aman Resorts

By: Eugene Soltes and Aldo Sesia

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details

Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry

October 2017 (Revised April 2019)
Case

Data Breach at Equifax

By: Suraj Srinivasan, Quinn Pitcher and Jonah S. Goldberg

The case discusses the events leading up to the massive data breach at Equifax, one of the three U.S. credit reporting companies, the organizational and governance issues that contributed to the breach, and the consequences of the breach. The case supplement provides... View Details

Keywords: Safety; Information Management; Cybersecurity; Technology Industry; United States