Publications

October 2023
Case

Leading Transformation at IHCL

By: Krishna G. Palepu, V.G. Narayanan and Malini Sen

In November 2017, Puneet Chhatwal, took charge as MD and CEO of IHCL, popularly referred to as the Taj Hotels. Despite being India’s largest hospitality company by market capitalization and respected for its values and service, IHCL had made losses for the last seven... View Details

Keywords: Turn Around Management; Hospitality Industry; Brand Management; Financial Strategy; Business Model; Restructuring; Asset Management; Leadership Style; Crisis Management; Brands and Branding; Product Positioning; Segmentation; Asia; India

October 2013 (Revised July 2024)
Teaching Note

Amazon in 2024

By: Sunil Gupta

Amazon launched its website in July 1995 to sell books online and by 2020 it has grown to become a digital giant with over $280 billion in annual sales. A large part of its growth came from expanding into a variety of businesses that some see as unrelated. Has it... View Details

Keywords: Internet and the Web; Marketing Strategy; Competitive Advantage; Business Model; Competitive Strategy; Growth and Development Strategy; Retail Industry

November 2008 (Revised January 2009)
Case

Arcapita - 2002

In 2002, Arcapita Bank, B.S.C., then known as First Islamic Investment Bank, or FIIB, faced a liquidity crunch. Aracapita offered Islamic-compliant private equity, real estate, and venture capital products. In the wake of the 9/11 terrorist attack, however, Islamic... View Details

Keywords: Business Model; Private Equity; Financial Liquidity; Investment; Globalized Firms and Management; National Security; Religion; Financial Services Industry

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

budget be driven from the revenue targets in the strategic plan. In The Execution Premium, we describe how a time-driven activity-based cost model provides the previously missing link between the revenue growth targets in a strategic plan... View Details

Keywords: by Martha Lagace

18 Feb 2022
Blog Post

Short Intensive Program (SIP): Climate Adaptation

co-developed with the Business and Environment Initiative. SIPs are an important way for faculty to build out and test new materials and themes. As Professor Macomber said at the outset, “we don’t yet know the answers to many of the... View Details

06 Sep 2016
First Look

September 6, 2016

grants. Explores the detailed history and business models of both organizations. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/716468-PDF-ENG Harvard Business... View Details

Keywords: Carmen Nobel

Web

Hawes Hall | About

appreciation at the time of the Hawes’s gift, Dean Kim B. Clark noted, “Rod and Beverly Hawes are a wonderful model for us all. While building an outstanding business and a close-knit family, they never have... View Details

02 Oct 2007
First Look

First Look: October 2, 2007

Working PapersDigital Interactivity: Unanticipated Consequences for Markets, Marketing, and Consumers Authors:John A. Deighton and Leora Kornfeld Abstract The digital interactive transformation in marketing is not unfolding, as many thought it would, on the View Details

Keywords: Martha Lagace

01 Sep 2021
What Do You Think?

Can We Train for Trust?

academics call transactional “friction.” As a result, decisions are made and implemented faster and at lower cost, something critical in an age where speed takes on greater and greater value. At a 2019 business conference, Brian Chesky,... View Details

Keywords: by James Heskett

01 Oct 1999
News

Banking on Success

Manhattan. "I am very proud of what she has accomplished," he says. "After working when I was in business school and then raising the kids, she pursued a goal that most people would have thought unattainable. She loves practicing... View Details

Keywords: Deborah E. Blagg

March 2021
Case

Founders Factory

By: Jeffrey F. Rayport and James Barnett

In January 2020, Founders Factory (FF) Executive Chairman Brent Hoberman and CEO Henry Lane Fox were considering FF’s expansion strategy. FF operated as a venture capital (VC) fund built around an accelerator and incubator, and organized around sectors within... View Details

28 Apr 2010
Research & Ideas

Earth Day Reflections

them in turn. At the most simplistic level, you focus on addressing strategic questions such as: Why will this new technology meet customer needs, even if those needs aren't obvious right now? Why will it form the basis of new business... View Details

Keywords: by Staff

January 2013 (Revised April 2015)
Case

Affinity Labs: Valuing Customer Growth

By: Joseph B. Lassiter III and Elizabeth Kind

In November 2006, Chris Michel left Military.com, which he founded in 1999, to start Affinity Labs, a global network of online communities. That month, Michel raised a Series A round of venture funding and established a partnership with Monster, which he had sold... View Details

Keywords: Mergers and Acquisitions; Business Startups; Entrepreneurship; Demand and Consumers; Partners and Partnerships; Social and Collaborative Networks; Online Technology

Web

Judging Criteria - Alumni

addressable market for your product and service. Highlight growth and trends. Attractive business model: How do you plan to make money? Who pays you? What are your distribution channels? What is your gross margin? Is your View Details

28 Apr 2015
First Look

First Look: April 28

prematurely pressured into decisions that went against their open-platform philosophy, they also knew that in order to fulfill their mission to democratize education, they had to eventually build a revenue-generating business. But what View Details

Keywords: Sean Silverthorne

August 2024
Case

Zipline: Expanding the World's Largest Autonomous Drone Delivery Network

By: Tarun Khanna and George Gonzalez

Zipline initially established the world's largest logistics network in Rwanda and Ghana by delivering medical supplies to hospitals via automated drones from a centralized hub. The company is now looking to expand to the U.S. home delivery market and designed a... View Details

Keywords: Governing Rules, Regulations, and Reforms; Growth and Development Strategy; Logistics; Expansion; Air Transportation; Business Model; Rwanda; Ghana; United States

November 2022
Teaching Note

Proximie: Using XR Technology to Create Borderless Operating Rooms

By: Ariel D. Stern, Alpana Thapar and Menna Hassan

Founded by Nadine Hachach-Haram in 2016, Proximie was a digital medicine platform that used mixed reality and a host of digital audio and visual tools to enable clinicians, proctors, and medical device company personnel to be virtually present in operating rooms (ORs),... View Details

Keywords: Technological Innovation; Business Growth and Maturation; Growth and Development Strategy; Corporate Social Responsibility and Impact; Decision Making; Health Industry; Medical Devices and Supplies Industry