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Publications

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  • All HBS Web  (5,963)
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    • Events  (11)
    • Multimedia  (89)
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  • Profile

Dilan Gomih

digestible. When you transfer knowledge to someone else, it's a spark, a multiplier effect. They no longer need me to do things for them; they can do it themselves, and teach others, too." The right time for HBS While working in... View Details
Keywords: Financial Services; Entertainment/Media
  • 24 May 2017
  • News

David G. Bradley, MBA 1977

of the owner as setting general guidelines and hiring the right people to carry out the mission.” “My one talent is an ability to spot talent,” Bradley claims. While he certainly has deep reserves of other talents— creativity,... View Details
Keywords: Susan Young
  • 09 Jun 2024
  • Blog Post

The EC Formula: MBA Class of 2024 Looks Back

and be innovative. However, public innovation didn’t seem widespread. Even at that time, I wondered “Why is this the case? When is the right time for the public sector to be innovative? How can innovation be harnessed to help address... View Details
  • 01 Dec 2022
  • News

My First Job

While there is a lot to be said for being lucky rather than being smart, I’ve learned that being smart means putting yourself in the path of luck at the right time. Investing and life are a lot like surfing that way: One mostly needs to... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 07 Jan 2002
  • Research & Ideas

How Marketing Can Reduce Worldwide Poverty

they have a voice, don't have proper advocacy. Many times, it's not clear that the right people are speaking on their behalf. The marketing process requires us to flesh out the voice of the customer and get the process going. Once you get... View Details
Keywords: by Martha Lagace
  • 20 Jan 2022
  • Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

leaders make will be the right one. In fact, leaders will undoubtedly make some bad calls that lose trust, or a workplace policy may unintentionally cause harm. However, companies can work to rectify lost trust and correct mistakes. After... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • Web

Bringing a Taste of Japan to the World - Global Activities 2020

new friends right away when they stopped in to see what smelled so good. Everyone who tried my ramen really loved it, and that inspired my decision to launch a ramen business in Boston.” “ Most restaurant owners can cook, but they don’t... View Details
  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

objected. They supported the notion of diversity and inclusion regardless of economics. As Yin put it, “We should promote diversity and inclusion because it’s the right thing to do.” Sterileneutrino added, “ wasn’t the USA built precisely... View Details
Keywords: by James Heskett
  • 11 Oct 2023
  • Blog Post

A Journey of Discovery, Teamwork, and Impact with FIELD Global Immersion

new co-exist. Walking distance from our hotel was the Dongdaemun Design Plaza featuring neo-futurism architecture juxtaposed right next to the city’s ancient walls, dating back to the 14th century. I was constantly seeing a glimpse of the... View Details
  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

When CEOs speak with Rob Kaplan looking for answers, he usually focuses them instead on figuring out and discussing the right questions. "Show me a company, nonprofit, or a government leader that is struggling, and almost invariably... View Details
Keywords: by Carmen Nobel
  • 01 Jun 2023
  • News

An Engine of Innovation

essential to the launch and development of our labs. Many of the donors have been great entrepreneurs in their own right who want to meaningfully contribute to the next generation’s ability to be even more entrepreneurial. Their... View Details
Keywords: Jennifer Gillespie
  • 02 Aug 2017
  • What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

anything less than excellence; treat everyone with respect; provide training and role models; and reinforce the right behaviors and hold people accountable for the wrong behaviors. David Wittenberg offered advice on measurement: “It’s... View Details
Keywords: by James Heskett
  • 03 Dec 2014
  • What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

"make sure he is upsetting things for the wrong reason rather than for the right reason." Joseph Seiler recalled that in growing companies where he worked, "I came across a few of these Type 4 people. What seemed to help... View Details
Keywords: by James Heskett
  • Profile

Prineeta Kulkarni

sophistication. "Anyone can apply an analytical tool such as WACC [Weighted Average Cost of Capital]," she says. "But case study has taught me the right situations for applying a WACC. What are the nuances you need to keep... View Details
Keywords: Healthcare/Biotech; Nonprofit/Government/Education
  • March 2024
  • Case

Nomad: A License to Bank

By: Paul A. Gompers and Pedro Levindo
In late 2023, Lucas Vargas, CEO and co-founder of Nomad, a fintech that offered financial services in the United States for Brazilian residents, had to decide what to do to ensure the company’s continued expansion. Nomad launched its first product, a U.S. digital bank... View Details
Keywords: Mergers and Acquisitions; Business Startups; Customer Satisfaction; Decision Making; Entrepreneurship; Banks and Banking; Initial Public Offering; Global Strategy; Growth and Development Strategy; Brands and Branding; Marketing Strategy; Product Launch; Organizational Culture; Going Public; Ownership Stake; Innovation and Invention; Strategic Planning; Business and Government Relations; Business and Stakeholder Relations; Risk and Uncertainty; Business Strategy; Competitive Advantage; Corporate Strategy; Diversification; Expansion; Vertical Integration; Leadership; Law; Banking Industry; Technology Industry; Service Industry; Brazil; United States; North America; Latin America
Citation
Educators
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Related
Gompers, Paul A., and Pedro Levindo. "Nomad: A License to Bank." Harvard Business School Case 824-144, March 2024.
  • September 2014 (Revised February 2017)
  • Case

Belk: Towards Exceptional Scheduling

By: Ethan Bernstein, Saravanan Kesavan, Bradley Staats and Luke Hassall
With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles,... View Details
Keywords: Retail; Scheduling; Local Autonomy; Automation; Metrics; Organizational Change; Human Resource Management; Process Improvement; Performance Measurement; Transparency; Southern United States; Retailing; Department Stores; System Outsourced Services; Employee Relationship Management; Selection and Staffing; Change Management; Governance Controls; Resource Allocation; Service Operations; Organizational Culture; Organizational Change and Adaptation; Performance Evaluation; Performance Improvement; Applications and Software; Family Business; Retail Industry; Technology Industry; United States
Citation
Educators
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Bernstein, Ethan, Saravanan Kesavan, Bradley Staats, and Luke Hassall. "Belk: Towards Exceptional Scheduling." Harvard Business School Case 415-023, September 2014. (Revised February 2017.)

    Chip Bergh

    Chip Bergh is a Senior Lecturer at Harvard Business School. Prior to joining HBS, Chip served as president and chief executive officer of Levi Strauss & Co. (LS&Co.) from September 2011 until January 2024. He also served on the Company’s Board of Directors... View Details

    • 04 Dec 2019
    • Book

    Creating the Experimentation Organization

    Thomke. “Companies better get on this if they don’t want to be at a major competitive disadvantage.” On the other hand, he says, companies that begin transforming themselves now can reap the benefits of hundreds or even thousands of small improvements. “If you get the... View Details
    Keywords: by Michael Blanding
    • 18 May 2016
    • Research & Ideas

    Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

    amnesia? Prior research had shown that when people behave badly, they experience cognitive dissonance—their brains are addled by simultaneously believing in doing the right thing and actually doing the wrong thing. So Kouchaki and Gino... View Details
    Keywords: by Carmen Nobel
    • 07 Oct 2021
    • News

    Planning Ahead

    the HBS Fund. “The School has been incredibly thoughtful and progressive, and I trust its leaders to continue on the right path,” he says. While it took him some time to create his estate plan, including HBS in his philanthropy is not new... View Details
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