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  • 20 May 2019
  • Research & Ideas

Activist CEOs Are Rising Up—and Their Customers Are Listening

When former Starbucks CEO Howard Schultz announced earlier this year he was thinking about running for president of the United States, it wasn’t a new idea. Past CEOs seeking the White House have included Carly Fiorina, Ross Perot, Herman Cain, Steve Forbes, Mitt... View Details
Keywords: by Michael Blanding
  • 01 Mar 2011
  • First Look

First Look: March 1

and 90%. Executives can dramatically increase their odds of success, the authors argue, if they understand how to select targets, how much to pay for them, and whether and how View Details
Keywords: Sean Silverthorne
  • 02 Nov 2016
  • What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

Summing Up: Is Job Ownership Nature or Nurture? Employees increasingly are becoming “job renters.” For some, it is a disturbing trend. It doesn’t have to happen. And the phenomenon isn’t universal. These observations by View Details
Keywords: by James Heskett
  • 29 Mar 2016
  • First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details
Keywords: Sean Silverthorne
  • 28 Jan 2002
  • Research & Ideas

Read All About It! Newspapers Lose Web War

Many newspapers saw the emergence of the Internet as an attack on their core business, and responded with online products of their own. Unfortunately, says HBS professor Clark Gilbert, the papers failed to... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation; Information; Publishing
  • 23 Jul 2018
  • Research & Ideas

The Open Office Revolution Has Gone Too Far

interactions: hybrid or flexible spaces; train people differently; allow work-from-home time; set a tone and work culture that tries to deprogram us from our natural instincts to View Details
Keywords: Re: Ethan S. Bernstein
  • September 2001 (Revised October 2002)
  • Case

Virgin Group, The: Filling in the Value Gap

By: Frances X. Frei, Hanna Rodriguez-Farrar and Corey B. Hajim
Chronicles the successes and failures of the Virgin Group. By examining these examples, students discover attributes of Virgin's overall service concept, which, at its core, competes on quality rather than on price. Students are challenged to consider how Virgin might... View Details
Keywords: Quality; Competition; Price; Business Conglomerates; Service Operations; Service Delivery; Market Entry and Exit
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  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

Wikipedia user "Artw" recommended the article for deletion, characterizing the entry as "Neologism of dubious utility." An administrator eventually deleted the work, but Enterprise 2.0 was resurrected as a lengthier piece. An AfD was... View Details
Keywords: by Sean Silverthorne; Publishing
  • 12 Jul 2010
  • Research & Ideas

Rocket Science Retailing: A Practical Guide

understand customers and their needs deeply. Develop the ability to respond to this understanding with better-tailored assortments, replenishment of the hits, and timely... View Details
Keywords: by Martha Lagace; Retail; Auto
  • 25 Mar 2014
  • Research & Ideas

China’s Economic System has Difficult Road Overcoming its Political System

those three things, you have to ask how could China not lead?” Trouble is, the same sorts of books—and sometimes the exact same titles—beckoned book buyers at the turn of the twentieth-century as well, with View Details
Keywords: by Michael Blanding
  • 10 Jun 2002
  • Research & Ideas

Reinventing the Industrial Giant

business, as digital cameras eliminate the need for photographic paper. 95 Although the company is developing a way to counteract this problem, Kodak's entry into the digital world will definitely be... View Details
Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing
  • Blog

Evolving Executive Education: Five Lessons from the Senior Associate Dean

Whether prompted by insight from a trainer, a teacher, or a peer in a classroom, it's important for all of us to challenge ourselves to do better and learn something new. HBS Executive Education exists View Details
  • 23 Oct 2012
  • First Look

First Look: October 23

customer vehicles at higher rates and are more likely to lose customers whom they fail, suggesting that competition intensifies pressure on facilities to provide illegal leniency. We also show that, at least... View Details
Keywords: Sean Silverthorne
  • April 2010 (Revised March 2011)
  • Supplement

Google in China (B)

By: John A. Quelch
In a January 2010 public statement, Google threatened to stop censoring its search results on its Google.cn website, as required by Chinese authorities. Should Google exit China? Or attempt a compromise with the Chinese government? View Details
Keywords: Cross-Cultural and Cross-Border Issues; Crisis Management; Market Entry and Exit; Business and Government Relations; Internet and the Web; Information Technology Industry; China
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  • 13 Jul 2015
  • Research & Ideas

‘Humblebragging’ is a Bad Strategy, Especially in a Job Interview

or strategic. Separately, two research assistants rated each response based on whether the respondent seemed like an attractive job candidate. Results showed that 77 percent of participants had chosen to... View Details
Keywords: by Carmen Nobel
  • August 2018
  • Case

MISHA: Modernizing the World of Shisha

By: William R. Kerr and Gamze Yucaoglu
The case opens in 2017 with two of the five co-founders of MISHA telling the company’s CEO Michal Portz that they believe it is time for the global venture to shut down its operations and cease investments. Portz and another co-founder believe MISHA can still... View Details
Keywords: Innovation And Management; Entrepreneurship; Private Sector; For-profit Firms; Business Strategy; Decision; Business Startups; Emerging Markets; Business Model; Marketing Strategy; Distribution Channels; Market Entry and Exit; Growth and Development Strategy; Competitive Advantage; Value Creation; Decision Choices and Conditions; Technology Industry; Qatar; United States
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  • 15 Sep 2014
  • Research & Ideas

Are the Most Talented Employees the Highest Paid? Yes—If They’re Bankers

banning bankers from receiving annual bonuses exceeding more than twice their fixed pay. Lawyers for the United Kingdom actively oppose the rule, which is set to go into effect in 2015. In the meantime, several major banks have View Details
Keywords: by Carmen Nobel; Banking
  • 13 Dec 2010
  • Research & Ideas

Managing the Support Staff Identity Crisis

self-evaluation. They appraise themselves not on P&L but on a set of 35 skills—a process that lets them measure strengths and weaknesses thoroughly, proving to CEO Jeff Immelt (HBS MBA '82) that they are View Details
Keywords: by Carmen Nobel
  • 09 Sep 2009
  • First Look

First Look: September 9

Course MaterialsAirbus A380—Turbulence Ahead Harvard Business School Case 609-041 Multiple delays of the Airbus A380 have shocked analysts and investors alike. What are the causes of these delays and how should investors respond View Details
Keywords: Martha Lagace
  • 29 Jul 2008
  • First Look

First Look: July 29, 2008

2007, Google responded by organizing the OpenSocial Initiative. OpenSocial provided an application programming interface (API) that was adapted by many of Facebook's social networking rivals, including MySpace and LinkedIn. Relying on a... View Details
Keywords: Martha Lagace