Leading Change - Publications - Faculty & Research

March 2021 (Revised August 2024)
Case

Hotwire.com: Navigating Through Turbulence

By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine

On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that... View Details

Keywords: September 11; Corporate Entrepreneurship; Business Growth and Maturation; Disruption; Decisions; Job Cuts and Outsourcing; Growth Management; Digital Platforms; Problems and Challenges; Risk and Uncertainty; Expansion; Internet and the Web; Leading Change; Leadership Style; Air Transportation Industry; Tourism Industry; San Francisco

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Fast Answer

Sustainable investing and ESG resources

by ERM, this report synthesizes survey responses from investors and companies to assess the value and quality of ESG ratings from leading ratings firms. ESG data (public company focus) MSCI ESG Research This platform includes access... View Details

01 Dec 2018
News

Engaging with Students to Share Insights About Africa

first and second-year MBA students. During the four-day course, he worked with Elkins to provide an overview of Africa’s economic landscape, range of business opportunities, and the speed of growth and change occurring there, and also... View Details

01 Jun 2017
News

Drawing on the Crowd for Innovative Problem-Solving

of business and society is changing not only how we work and live, but also how we tackle the toughest issues. Lakhani oversees the Crowd Innovation Lab, a Harvard University initiative focused on crowdsourcing. He conducts field... View Details

16 Apr 2013
News

A Walkabout to the Ocean

Merkl: Managing water resources for a sustainable future. Photo Courtesy of Andreas Merkl They say all rivers lead to the sea. If that is true, then it's only fitting that Andreas Merkl (MBA 1989) should find himself today at the helm of... View Details

Keywords: Ocean; Funds, Trusts, and Other Financial Vehicles; Finance; Administration of Environmental Quality Programs; Government

05 May 2020
News

“Walking a Tightrope”

the origins of a lot of the challenges that you found in Yamhill and communities throughout the country like it to the 1970s. What changed a half century ago that put us on this trajectory? Sheryl: Yes, a lot of the policy decisions we... View Details

May 2024
Supplement

DRSi (B)

By: Richard S. Ruback and Royce Yudkoff

Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.

Abstract: In March of 2019, Jen Ransom Fuller purchased DRSi. DRSi, located in Bellevue, Washington, printed and reproduced... View Details

Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Pandemics; Selection and Staffing; Employee Relationship Management; Production; Logistics; Safety; Washington (state, US); United States

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06 Dec 2021
News

Truth Be Told

“cash for information” may not be the right way to talk about it, because it comes across as if someone is making a lot of money without any costs. It’s more like an insurance payment. Whistleblowers incur a lot of costs and get some money as compensation. That View Details

Keywords: April White; Corporate, Subsidiary, and Regional Managing Offices; Management

28 May 2019
News

Cure All

of competition and the quality of management practices adopted in hospitals. LD: There’s also quite a lot of research demonstrating that hospital consolidation causally leads to higher prices without any evidence of quality... View Details

Keywords: Hospitals; Health, Social Assistance

01 Sep 2012
News

Curb Your Smartphone Habit

MIT, she grew deeply interested in “spending long periods of time living with and living like” the people she studied, “trying to understand the world from their perspectives.” In her new book, Sleeping with Your Smartphone: How to Break the 24/7 Habit and View Details

Keywords: Deborah Blagg; smartphones; Colleges, Universities, and Professional Schools; Educational Services; Telecommunications; Information

01 Mar 2006
News

HBS Reverses Policy On Grade Disclosure

you will lead in the future.” Under the new policy, students have the option to authorize the School to release their transcripts to potential employers. While broadly supported by the faculty, the policy View Details

Keywords: grades; Colleges, Universities, and Professional Schools; Educational Services

08 May 2013
Research & Ideas

A Company’s Evolving View of Gender Equity

A company's internal deliberations and changing beliefs about women in the workplace over the course of two decades, particularly about their role as leaders, is the subject of a recent paper that traces how fundamental societal views can... View Details

Keywords: by Martha Lagace; Accounting

10 Jan 2008
Sharpening Your Skills

Sharpening Your Skills: Operations Management

resource allocation lead to strategy failures? Can operations become a competitive advantage? Can "lean" Productions Methods Improve Service Industries? Bringing 'Lean' Principles to Service Industries Toyota and other top manufacturing... View Details

01 Mar 2006
News

Fast Lane to Country Lane

feel like everything I’ve done has been leading to this,” says Lackley, who manages business operations for Mark Lackley Furniture Maker (www.lackley.com), a high-end furniture company in Quechee, Vermont. Lackley began her “training” for... View Details

Keywords: Margie Kelley; Furniture and Home Furnishings Stores; Retail Trade

10 Mar 2015
Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

The new book Retail Revolution: Will Your Brick-and-Mortar Store Survive? lays out the thesis that traditional store-front retailing is at an inflection point, under tremendous pressure from ecommerce and the changing wants and needs of a... View Details

Keywords: by Sean Silverthorne; Retail

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

that, "It's very hard to change one's habit and society's perception. You may be the only executive strolling in the park with young mothers and playing kids. You feel completely out of place, and feel like 'getting back to... View Details

Keywords: by James Heskett; Financial Services

14 Mar 2023
Blog Post

How Inclusive Managers Create Glass-Shattering Organizations

and co-author of the book, Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work. “They have lots of opportunity to change the structures themselves.” The authors of Glass Half-Broken weave academic research with... View Details

22 Jun 2021
Blog Post

Why Many Businesses Are Becoming More Vocal In Support of LGBTQ Rights

increased public activity is largely the result of rapid opinion shifts, and Millennials and Generation Z are often at the leading edge. Sixty-seven percent of young adults in the U.S. do not believe that small business owners should be... View Details

Keywords: All Industries

Profile

Abhay Saboo

wanted to be afraid to lead engineers and technical people." To complement his technical skills, he looked for employment "where I could learn how to work with good people to deliver great results." As a participant in the... View Details

17 Dec 2020
Research & Ideas

The 10 Most Popular Stories of 2020

that eight of the 10 most-read HBS Working Knowledge stories of the year were COVID-focused. Readers sought insights from HBS faculty about everything from managing large-scale remote work to leading during a crisis. The year was also... View Details

Keywords: by Dina Gerdeman

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