Health Care Services - Publications - Faculty & Research

Web

Biography - Institute For Strategy And Competitiveness

devoted considerable attention to the economics of health care, with a focus on building the intellectual framework for realigning the delivery of health care to maximize value... View Details

Program

Competing in the Age of Digital Platforms

platform, if you are a traditional product or service business Reinvigorate a struggling platform Explore options for responding to platform competitors Know the steps to take to "buy" a platform to accelerate time to market Expand your... View Details

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

It's the E=MC2 of customer loyalty. Deeply satisfied employee = deeply satisfied customer = lifelong profit. Harvard Business School professor emeritus Jim Heskett and professor Earl Sasser have pursued this seemingly simple equation in books including View Details

Keywords: by Sean Silverthorne

Web

Entrepreneurs-in-Residence - Entrepreneurship

learn more about the Rock Center for Entrepreneurship, please email us at rockcenter@hbs.edu . Gil Addo SVP, Specialty Care Solutions RubiconMD acquired by CVS Health Andrzej Baraniak Founder / Chief Revenue... View Details

Srikant M. Datar

Srikant M. Datar became the eleventh dean of Harvard Business School on 1 January 2021. During his tenure as a faculty member, he served as Senior Associate Dean for University Affairs (including Faculty Chair of the Harvard Innovation Lab), for Research, for... View Details

Keywords: health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care

24 Jul 2023
Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

workers are mainly middle-aged, sandwich-generation women: 72 percent of part-timers were female, and 65 percent were 35 and older. “The single-biggest driver of that is caregiving obligations,” Fuller says. Nearly all, or 91 percent, of part-time employees View Details

Keywords: by Kara Baskin

21 Jun 2017
News

A New Approach to Safely Sharing Cancer Patients’ Data

Web

Technology & Operations Management - Faculty & Research

broader path of AI in medicine. Keywords: Healthcare ; AI ; Regulation ; Medical Technology ; Health Care and Treatment ; AI and Machine Learning ; Medical Specialties ; Health... View Details

15 Aug 2011
Research & Ideas

A New Model for Business: The Museum

Groupon's success is borne of the careful way the company presents wares to its customers: providing a very limited amount of choices at a time, along with a brief, engaging description of each offering. To that end, Weaver is exploring... View Details

Keywords: by Carmen Nobel

14 Jul 2023
Blog Post

Harvard Business School Announces Its 2023-2024 Blavatnik Fellows

Patrick will focus on product and research development at Raia Health with the goal of using AI-driven supported care to reduce patient-related symptom load and improve treatment completion for anti-cancer... View Details

January 2011 (Revised June 2011)
Case

Fixed Income Arbitrage in a Financial Crisis (A): US Treasuries in November 2008

Investment manager James Franey confronts an apparent arbitrage opportunity during the global financial crisis of 2008 when he notices a wide yield spread between two U.S. Treasury bonds that mature on the same date. Franey must decide if there is an opportunity, how... View Details

Keywords: Bonds; Valuation; Interest Rates; Financial Crisis; Financial Services Industry; United States

Citation

Educators

Purchase

Web

Help - Alumni

careful when you receive an email requesting sensitive data. HBS, banks, or any legitimate service will never ask for sensitive information through email. As a precaution, contact the company from which the... View Details

Web

Research Areas - Doctoral

of management practices in global organizations; cross-cultural learning and adaptation processes; the challenges of taking companies global; emerging-market companies with global potential; and international political economy and its impact on economic development. 8.... View Details

April 2016 (Revised December 2016)
Case

The Container Store

By: Tatiana Sandino, Zeynep Ton and Aldo Sesia

The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details

Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States

Citation

Educators

Purchase

Paul Gompers, Professor of Business Administration at the Harvard Business School, specializes in research on financial issues related to start-up, high growth, and newly public companies. Professor Gompers has an appointment in both the View Details

Keywords: health care; health care; health care; health care; health care; health care; health care; health care

Web

Technology & Operations Management Curriculum - Faculty & Research

Edmondson , Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Service Operations Ryan Buell , Robert Markey Fall 2025 Q1Q2 3.0 Supply Chain Management Kris Ferreira Fall 2025 Q1Q2 3.0 Ananth Raman Spring 2026 Q3Q4 3.0 Transforming View Details

05 Apr 2011
First Look

First Look: April 5

those that return instantaneous results—even when those results are identical. In five experiments that simulate service experiences in the domains of online travel and online dating, we demonstrate the impact of the labor illusion on... View Details

Keywords: Sean Silverthorne

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

They already offer fine tuning and customization of models through their application programming interfaces. This will also help facilitate more high-risk use cases in areas like health care and financial... View Details

Keywords: by Rachel Layne; Technology; Information Technology

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

even excluding COVID-19 deaths) Mental health crises Secondary health problems from neglect/postponement of routine/preventative care Mass unemployment Dining, entertainment,... View Details

Keywords: by Boris Groysberg and Robin Abrahams

14 Aug 2007
Working Paper Summaries

Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery

Keywords: by Ingrid M. Nembhard, Anita L. Tucker, Jeffrey D. Horbar & Joseph H. Carpenter; Health

Publications