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  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

blocking power. So let’s assume that, with many contenders, Amazon had powerful reasons to choose New York. Comparative advantages presumably ranged from a large and highly educated employee pool to big incentives and to local... View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • 05 Jan 2010
  • First Look

First Look: January 5

  Working PapersThe Global Networks of Multinational Firms Authors:Laura Alfaro and Maggie Chen Abstract In this paper we characterize the topology of global multinational networks and examine the macro and micro patterns of multinational activity. We construct indices... View Details
Keywords: Martha Lagace
  • Teaching Interest

Short Intensive Program (SIP): Effective Strategic Philanthropy

By: Brian L. Trelstad
Non-profit organizations and social enterprises play an important role in every country in the world: as laboratories for social innovation, as the delivery system for critical goods and services at scale, as the stewards of our cultural heritage, and as advocates for... View Details
  • July 2020
  • Supplement

PeopleAnswers (B): The Infor Acquisition

By: Daniel P. Gross
In the fall of 2009, founder and CEO Gab Goncalves has turned PeopleAnswers, Inc. from a fledgling startup to a steadily growing company of nearly 50 employees and $10 million recurring revenue. PeopleAnswers provides people analytics software which its clients use to... View Details
Keywords: People Analytics; Entrepreneurship; Strategy; Growth and Development; Human Resources; Selection and Staffing; Mergers and Acquisitions
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  • 2008
  • Working Paper

Communication (and Coordination?) in a Modern, Complex Organization

By: Adam M. Kleinbaum, Toby E. Stuart and Michael L. Tushman
This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details
Keywords: Business Conglomerates; Interpersonal Communication; Organizational Structure; Social Issues; Boundaries
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  • 18 Jun 2019
  • News

How to Scandal-Proof Your Company

    Work‐from‐anywhere: The productivity effects of geographic flexibility

    An emerging form of remote work allows employees to work‐from‐anywhere, so that the worker can choose to live in a preferred geographic location. While traditional work‐from‐home (WFH) programs offer the worker temporal flexibility,... View Details
    • 07 Jun 2011
    • First Look

    First Look: June 7

    This case, set in 2010, presents an overview of the new, more interactive model of employee communication that HPCL introduced as part of its effort to adapt to increased market competition during the early 21st century. (HPCL, previously... View Details
    Keywords: Sean Silverthorne
    • 20 Dec 2017
    • Lessons from the Classroom

    How to Design a Better Customer Experience

    worry they are doomed to an awful encounter, yet they are surprised when an employee far exceeds their expectations by going the extra mile in helping them out—sometimes by going against an organization’s standard procedure. “People think... View Details
    Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
    • 14 Dec 2010
    • First Look

    First Look: Dec. 14

    extent to which companies use performance-based pay. We argue that while agency theory provides a useful framework to analyze strategic compensation, it fails to consider a host of psychological factors that affect employee motivation and... View Details
    Keywords: Sean Silverthorne
    • 04 Dec 2012
    • First Look

    First Look: December 4

    employees in a large information technology firm. These findings have implications for research on homophily, gender relations in organizations, and formal and informal organizational structure. Exclusivity, Contingent Control Rights, and... View Details
    Keywords: Carmen Nobel
    • 26 Oct 2021
    • Research & Ideas

    What Companies Want Most in a CEO: A Good Listener

    studied searches primarily conducted on behalf of companies with 1,500 to 55,000 employees in a variety of industries, including manufacturing, finance, insurance, real estate, retail, and information technology. United States companies... View Details
    Keywords: by Jay Fitzgerald
    • 2018
    • Working Paper

    Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment

    By: Jason Acimovic, Chris Parker, David F. Drake and Karthik Balasubramanian
    When workers make operational decisions, the firm's global knowledge and the workers’ domain-specific knowledge complement each other. Oftentimes workers have the final decision-making power. Two key decisions a firm makes when designing systems to support these... View Details
    Keywords: Employees; Decision Making; Training; Performance Improvement; Money; Mobile Technology; Developing Countries and Economies; Financial Services Industry
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    • 28 Jun 2021
    • Research & Ideas

    Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

    advantage in “Black Swan” events like the pandemic, Rouen says companies should also see the value in retaining good employees during hard times. That’s especially important given that an increasingly knowledge-based economy will make... View Details
    Keywords: by Lane Lambert
    • 03 May 2011
    • First Look

    First Look: May 3

      PublicationsThe Power of Small Wins Authors:Teresa M. Amabile and Steven J. Kramer Publication:Harvard Business Review 89, no. 5 (May 2011) Abstract What is the best way to motivate employees to do creative work? Help them take a step... View Details
    Keywords: Sean Silverthorne
    • 25 Jul 2023
    • Blog Post

    Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

    credit, especially for people who may be traditionally left out of capital markets.” BrightUp blends technology and behavioral science to help under-supported people become more financially healthy, delivering services to the market as an View Details

      James L. Heskett

      James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

      • Web

      Building From the Bottom Up - Managing the Future of Work

      Employees Are Also Caregivers Re: Joseph Fuller 22 May 2025 | Broadcast Retirement Network How AI is reshaping HR Re: Joseph Fuller 21 Apr 2025 | Charter Read the Report Read View Details
      • 11 May 2010
      • First Look

      First Look: May 11

      Alibaba Group's transition from a startup to a multibusiness firm with over 15,000 employees in just over a decade. They analyze the evolving dynamics of internal competition and cooperation among Alibaba Group's subsidiaries. Students... View Details
      Keywords: Martha Lagace
      • 03 Jan 2023
      • Book

      Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

      mirror—and it's a nonjudgmental mirror—so that they can see what they believe.” After working with upper-level management, Opie meets with employees working at lower levels, which she prefers to do off-campus and outside of working hours... View Details
      Keywords: by Pamela Reynolds