Publications

November 2000 (Revised November 2005)
Case

Meg Whitman at eBay Inc. (A)

By: Linda A. Hill and Maria Farkas

Meg Whitman takes over as CEO of eBay from the founder. She must figure out how to lead the company through a stage of phenomenal growth without compromising eBay's unique external customer culture and internal culture--its key success factors. A rewritten version of... View Details

Keywords: Leadership Style; Change Management; Organizational Change and Adaptation; Growth Management; Organizational Culture; Success

25 Sep 2015
News

Q and A with New USA Cycling CEO Derek Bouchard-Hall

Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

April 2002
Case

Paula Evans and the Redesign of the Cambridge Rindge and Latin School (C)

By: Linda A. Hill and Kristin Doughty

Supplements the (A) case and Bobbie D'Alessandro and the Redesign of the Cambridge Rindge and Latin School. View Details

Keywords: Problems and Challenges; Organizational Change and Adaptation; Change Management; Strategy; Secondary Education; Restructuring; Leadership; Education Industry; Cambridge

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01 Sep 2011
News

Faculty Books

Professor of Business Administration, Emeritus, and his coauthors examine the practices of diverse companies such as Infosys, Nokia, Tata, and Campbell Soup to identify specific leadership goals essential for achieving sustainable value... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information

July 2004 (Revised May 2009)
Case

Getting Participant-centered Learning to Work

By: Thomas R. Piper, James L. Heskett and Gustavo Herrero

The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world... View Details

Keywords: Change Management; Transformation; Business Education; Leading Change; Business Processes; Organizational Change and Adaptation; Alliances; Education Industry; South America

19 Jan 2023
News

Forged in Fire

himself as the victim of a tragedy, he used it to focus his life. "Why have I been put in this situation? What am I meant to do?" By 2014, Foster was in the midst of a flourishing tech and finance career, and he came to HBS to start the Program for View Details

01 Sep 2010
News

Dean Nohria Looks Ahead

look at how business leaders, both insiders and outsiders, rose to power and how the demographics of leadership have changed over the past century. Among his other works, the most recent is Handbook of View Details

Keywords: Roger Thompson

July 1998 (Revised April 2001)
Case

Bank of Ireland (BOI): Internet Strategy

Conor O'Toole, Internet business executive, must consider how to take the Bank of Ireland on-line. The bank, and Ireland, and most of continental Europe, lagedlagged behind the United States in adopting Internet techologytechnology. O'Toole wondered how he should... View Details

Keywords: Organizational Change and Adaptation; Leading Change; Internet; Banks and Banking; Banking Industry; Republic of Ireland

01 Dec 2000
News

Core Values Keep Airline Flying High

Airline Industry Program at MIT, an initiative examining how major commercial airline carriers are facing the challenges of their rapidly changing industry. Staying on top of an industry facing more regulation (including the Airline... View Details

Keywords: Margie Kelley; Air Transportation; Transportation

08 Feb 2000
Research & Ideas

Women Negotiating in the New Millenium

change," she said. "Now because of the changing workforce, we're challenging basic assumptions." To demonstrate the skills necessary for negotiation, Kolb presented a hypothetical situation (Jane's Dilemma), in which a... View Details

Keywords: by Martha Lagace

30 Sep 2024
News

The Making of a Streaming Sensation

curious to understand how the industry, from your perspective, changed over the period of time you've been thinking about Geek Girl and how that hurt you or benefited you in terms of putting this production together. JN: When I first... View Details

November 2017 (Revised November 2021)
Case

Irene Rosenfeld at Mondelēz International: Crafting a Corporate Strategy

By: Raffaella Sadun, David J. Collis, Amram Migdal and Kerry Herman

The case focuses on Irene Rosenfeld’s tenure as CEO of the global snack food company Mondelēz International. Beginning in 2006, she had led the company through many acquisitions, including France’s LU Biscuit and British confectionery company Cadbury, before, in 2012,... View Details

July–August 2025
Article

Case Study: Do We Reskill or Replace Our Workforce?

By: William Kerr

To remain competitive in the internet-of-things era, should the CEO of SolidTech Innovations, a fictional elevator company, invest a lot of money in reskilling its entire staff? The industry is moving from hardware to software in the form of smart, connected elevators.... View Details

Keywords: Training; Competency and Skills; Employees; Change Management; Leading Change

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January 2023 (Revised May 2023)
Case

Learning Resources: Driven by Purpose

By: Boris Groysberg, Sarah Mehta and Heather Poco

In January 2023, CEO Rick Woldenberg must make several strategic decisions for his family-owned toy company Learning Resources. View Details

Keywords: Change; Change Management; Ownership; Family Ownership; Leadership; Decisions; Consumer Products Industry; United States; Chicago; Illinois

May 2015 (Revised September 2017)
Case

Generating Higher Value at IBM (A)

By: Benjamin C. Esty and E. Scott Mayfield

This case analyzes IBM's financial performance and its capital allocation decisions over a 10-year period from 2004-2013, during which IBM returned more than $140B to shareholders through a combination of dividends and share repurchases. During this time, CEO Sam... View Details

Keywords: Dividends; Share Repurchases; Earnings Guidance; Financial Statement Analysis; Financial Ratios; Payout Policy; Earnings Per Share (EPS); Earnings Management; Change Management; Leadership; Transformation; Financial Strategy