Banks And Banking - Publications - Faculty & Research

01 Aug 1998
News

Spangler Family Gift Endows New Campus Center

and real-estate firm and in banking, where, among other achievements, he led a merger of the Bank of North Carolina with the North Carolina National View Details

Keywords: Nancy O. Perry

December 2004 (Revised April 2006)
Case

Managing Diversity at Cityside Financial Services

By: Robin J. Ely and Ingrid Vargas

Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division... View Details

Keywords: Selection and Staffing; Situation or Environment; Race; Employees; Gender; Customer Satisfaction; Diversity; Cross-Cultural and Cross-Border Issues; Banks and Banking; Banking Industry

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22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

It hardly needs to be said that organizations cannot learn from failures if people do not discuss and analyze them. Yet this remains an important insight. The learning that is potentially available may not be realized unless thoughtful... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

28 Aug 2014
Op-Ed

Government Can Do More to Unfreeze Small Business Credit

(Editor's note: This is the third in a series of articles based on a Harvard Business School working paper by Karen Mills that analyzes the current state of availability of bank capital for small business.) Access to credit is critical to... View Details

Keywords: by Karen Mills; Banking

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Buy Now, Pay Later: Cars on Time

market share in the 1920s. Ford, who believed that buying cars on credit was morally reprehensible, responded to GMAC with a surge in advertising and an unpopular program that encouraged customers to use their local Ford dealer as a... View Details

30 Aug 2004
Research & Ideas

Real Estate: The Most Imperfect Asset

the building gets built and (hopefully) leased. I have another case I am working on with HBS professor Dan Bergstresser on a real estate mortgage bank in Argentina that restructured itself during the... View Details

Keywords: by Sarah Jane Johnston; Construction; Real Estate

29 Oct 2020
Blog Post

Delving Deeper into Development with the MBA/MPA-ID Program – a Q+A with Zainab Raji (MBA/MPA-ID 2022)

Ministries of Finance across Africa and the Middle East on topics such as tax revenue improvement, expenditure management, and economic planning. I also advised commercial and... View Details

01 Oct 1997
News

L.E. Simmons

of bank teller to become chairman of Zions Bancorporation in Salt Lake City, with teaching him that ethical standards are an intrinsic part of doing business. "He measures his performance in terms of doing the right thing View Details

Keywords: Deborah E. Blagg

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Global Opportunity Fellowship GO: AFRICA - Alumni

Careers Global Opportunity Fellowship GO: AFRICA Careers Global Opportunity Fellowship GO: AFRICA Supporting recent HBS graduates making a difference working in Africa. Thanks to generous alumni support, the Global Opportunity Fellowship | GO: AFRICA will support... View Details

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The 20th Century Zeitgeist - Leadership

Act Federal Trade Commission established Personal income tax reinstituted Influence: Low 20 1920 s 19 U.S. Steel and Alcoa withstand antitrust accusations Personal and corporate tax rates cut Airmail service... View Details

04 Nov 2010
What Do You Think?

Why Do We Chase Stars?

data for 1988 through 1996. It includes ratings before and after an analyst's transfer from one investment bank to another as well as the results of extensive interviews over several years of study. Among... View Details

Keywords: by Jim Heskett

April 2008 (Revised October 2008)
Supplement

TD Canada Trust (C): Translating the Service Model to Service Operations

By: Dennis Campbell and Brent Kazan

Keywords: Banks and Banking; Business Model; Service Operations; Banking Industry; Canada

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17 Apr 2022
Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

defrauding investors. A sure sign of the ethical lapse at Theranos was that “people started asking questions, and they got fired,” Nelson says. Wells Fargo’s 2016 account fraud scandal, in which bank... View Details

Keywords: by Lane Lambert

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

services and consulting firms are increasingly substituting non-MBAs for MBAs. The numbers are small but growing. Before the crisis, a managing director at one large investment bank noted that his firm still... View Details

Keywords: by Martha Lagace; Education

December 1987 (Revised March 1990)
Case

Manufacturers Hanover Corp.: The New Information Technology Organization (A)

By: Lynda M. Applegate and Donna B. Stoddard

Keywords: Banks and Banking; Information Technology; Banking Industry

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Find at Harvard

09 Aug 2018
Cold Call Podcast

Two Million Fake Accounts: Sales Misconduct at Wells Fargo

Keywords: Re: Suraj Srinivasan; Banking; Banking

02 Jun 2016
Blog Post

Applying to the JD/MBA Program

Joanna: I grew up in Maryland and went to Yale for undergrad, where I studied Economics and East Asian Studies. Before grad school, I spent one year in investment banking View Details

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Industry Information - Alumni

current awareness and perspectives on business and policy challenges and trends in the banking industry. International View Details

November 2003 (Revised March 2008)
Case

Caja España: Managing the Branches to Sell (A)

By: Francisco de Asis Martinez-Jerez and Rosario de Albornoz

Juan Luis Rojas, commercial planning manager of a Caja de Ahorros (savings bank), faces the challenge of motivating the branches to sell more long-term mortgages and ponders whether to use transfer prices to achieve his objective. View Details

Keywords: Business Divisions; Banks and Banking; Resource Allocation; Organizational Design; Performance Improvement; Sales; Motivation and Incentives; Banking Industry

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