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  • All HBS Web  (5,755)
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  • 20 Aug 2001
  • Research & Ideas

Making an Ally of Uncle Sam

Goals for influencing government should flow directly from the analytic frameworks that companies use to develop business strategies. As Michael Porter noted in Competitive Strategy, "No structural analysis is complete without a... View Details
Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar
  • 24 Jul 2019
  • Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

after installing a simple pop-up prompt in the referral system. “Behavioral insights are increasingly being put into practice in the private sector as well. We’ve also worked with companies to use behavioral economics for the social... View Details
Keywords: by Dina Gerdeman
  • 20 Feb 2001
  • Research & Ideas

What’s Next for Japan

of the world caught up. The company model was correct but incomplete. It came up short in creating unique market strategy, unique brand images, and unique value propositions. Competition became a zero-sum game. Everybody was imitating... View Details
Keywords: by Hilah Geer
  • 11 Aug 2014
  • HBS Case

The Business of Behavioral Economics

economics and pop culture, particularly since the recent publication of popular books such as Richard Thaler and Cass Sunstein's Nudge, Dan Ariely's Predictably Irrational, and Daniel Kahneman's Thinking, Fast and Slow. Even so, relatively few View Details
Keywords: by Michael Blanding; Food & Beverage; Health
  • 10 Dec 2013
  • First Look

First Look: December 10

time and markets. Specifically, we build a model in which two firms that differ in their capabilities enter sequentially into two markets with different potentials for profit. The model is solved using game theory under three learning... View Details
Keywords: Sean Silverthorne
  • 14 Apr 2003
  • Research & Ideas

Andy Grove on the Confident Leader

through the confusion to identify the next peak that the company should be moving toward? When they're not sure where they're going, how can they guide and inspire others? Grove, author most recently of Swimming Across (Warner Books,... View Details
Keywords: by Walter Kiechel; Technology
  • 30 May 2000
  • Research & Ideas

Market Makers Bid for Success

languages in many countries. We've been building that infrastructure ever since. Since we started, we've added a lot of technology to the marketplace over time and utilized the World Wide Web. And we've changed the pricing model quite a... View Details
Keywords: by Staff; Web Services; Technology
  • 06 Aug 2001
  • Research & Ideas

Go Global—or No? Can You Make the Case?

1999, the company's first year of operation. The following year, the company was on a $5.3 million run rate. The bad news: competition is suddenly on the horizon, in the form of British start-up VisiDat—at least according to a trade... View Details
Keywords: by Walter Kuemmerle
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

Review (forthcoming) Abstract Companies in Victorian Britain operated in a laissez-faire legal environment from the perspective of outside investors, implying that such investors were not protected by the legal system. This article seeks... View Details
Keywords: Sean Silverthorne
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

"strategic service vision" companies must adopt. Leading a breakthrough service—one that alters the basis of competition in entire industries—is different. Those that have done it understand things that their competitors’... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • 10 Oct 2000
  • Research & Ideas

Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

fortuitous things. I came to Pfizer from CARE and it was around that time Clark's Tropical Disease Research Program had hired someone who used to work for me at CARE. She informed her boss, Joe Cook, that I was at Pfizer, and so we had... View Details
Keywords: by Diana Barrett, James Austin & Sheila McCarthy
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to... View Details
Keywords: by Jim Aisner; Retail
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

behavior. We examine the role of experience over time in the emergence of the Gambler's Fallacy in binary prediction tasks. Theories of the Gambler's Fallacy and models of binary prediction suggest that recency bias, elicited by... View Details
  • 19 Nov 2001
  • Research & Ideas

Alfred Chandler on the Electronic Century

consumer electronics had conquered world markets. And the five leading Japanese computer companies were seriously challenging the U.S. computer industry worldwide. This epic story of the consumer electronics and computer industries has... View Details
Keywords: by Alfred D. Chandler, Takashi Hikino & Andrew Von Nordenflycht; Computer; Consumer Products; Electronics; Manufacturing; Technology
  • 30 Apr 2012
  • Research & Ideas

India’s Ambitious National Identification Program

comes close to this. They are far from the finish line, but it sure is an amazing start!" The UIDAI project provides an interesting lesson for companies that are intent on reaching an enormous, diverse population, says Khanna, who... View Details
Keywords: by Dina Gerdeman
  • 29 Jul 2008
  • First Look

First Look: July 29, 2008

the impact of technology shifts on those boundaries, with significant implications for the incumbents. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=608159 Symyx Technologies, Inc. Harvard Business School Case 608-152 Symyx is a... View Details
Keywords: Martha Lagace
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

defeated by a less reformist coalition. Stock prices of government-controlled companies that had been slated for definite privatization by the BJP dropped by 3.5 percent relative to private firms. Surprisingly, government-controlled View Details
Keywords: Martha Lagace
  • 15 Aug 2011
  • Research & Ideas

A New Model for Business: The Museum

along with companies like Apple, Facebook, and Progressive Insurance, is a leading example of firms that are thinking about customers in a new way—much like how a museum curator orchestrates the experience of patrons. Weaver, an assistant... View Details
Keywords: by Carmen Nobel
  • 29 Sep 2008
  • Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

his insights to set the stage. Senior Lecturer Clayton S. Rose, who for 20 years worked at JP Morgan & Company and headed global investment banking and global equity there, discussed the implications of change in commercial and... View Details
Keywords: by Martha Lagace; Financial Services
  • 04 Aug 2006
  • What Do You Think?

What Happens When the Economics of Scarcity Meets the Economics of Abundance?

efficiently reach any type of 'Long Tail' content." But even with increased ease of access, others pointed to added sources of scarcity. Soura Bhattacharyya commented, " there is no such thing [as a free lunch]. Scarcity of time... View Details
Keywords: by James Heskett
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