Publications

SSRN

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30 Nov 2017
News

Law, Management, and Strategy: Collapsing Boundaries and Managing the Interstices

17 Dec 2012
Research & Ideas

Teaming in the Twenty-First Century

collaboration are essential, but they happen in fluid arrangements, rather than in static teams. Read the Book Excerpt In her new book, Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, Edmondson says that... View Details

Keywords: by Maggie Starvish

09 Aug 2013
Research & Ideas

Read All About It: Digital CEO Buys Traditional Media!

that Bezos has shown in his leadership at Amazon, including constant commitment to the customer and a long-term approach to innovation, are good news for DC's paper of record. Three Ingredients For Success By: Bharat Anand Henry R. Byers... View Details

Keywords: by Jim Aisner; Journalism & News; Journalism & News

27 Aug 2008
Research & Ideas

Creating Leaders for Science-Based Businesses

science, they are direct participants in the creation of science. They straddle two worlds with very different expectations, time horizons, risks, and norms. New management skills, View Details

Keywords: by Garry Emmons; Biotechnology; Health

March 2011
Case

Insight Communications

By: Rajiv Lal and Natalie Kindred

After undertaking a multi-year, metrics-driven operational and cultural overhaul, in April 2010 Insight Communications was planning the next phase of its development. Insight was a New York-based provider of cable, landline phone, and high-speed Internet service to... View Details

Keywords: Organizational Culture; Competitive Strategy; Management Practices and Processes; Performance Improvement; Growth Management; Management Systems; Business Processes; Measurement and Metrics; Employees; Telecommunications Industry; New York (state, US)

24 Feb 2014
Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

apartment, a car, a boat—now has an easy way to advertise and share it. And anyone with the time and skills—driving, running errands—can find customers who need these services. But new research shows how... View Details

Keywords: by Carmen Nobel; Construction; Real Estate; Advertising

01 Jun 2024
News

Alumni Achievement Awards 2024

for me coming out of HBS was that it can take time to curate your career. So many of my classmates went to New York to pursue investment banking or consulting. I took a job in... View Details

January 2019
Case

Understanding the Brand Equity of Nestlé Crunch Bar: A Market Research Case

By: Jill Avery and Gerald Zaltman

In early 2018, Nestlé announced the sale of its U.S. candy-making division and a select collection of 20 of its confectionery brands, including the Nestlé Crunch Bar, to Ferrero SpA for $2.8 billion. Under the terms of the Nestlé acquisition, each of the purchased... View Details

Keywords: Brand Equity; Marketing; Market Research; Qualitative Research; Marketing Communication; Customer Satisfaction; Brands and Branding; Consumer Behavior; Marketing Communications; Marketing Strategy; Food and Beverage Industry; United States; North America; Italy

01 Dec 2023
News

Leadership Transition for External Relations

Fellow Alumni, As you would expect, I have given this decision much thought and reflection. That said, as I shared with the School leadership earlier this year, from both a professional and personal perspective, I am confident that it is the right View Details

August 2023
Case

Quotient

By: Thomas R. Eisenmann and Matt Higgins

The founders of Quotient, a web-based service for onboarding new engineers, face decisions about how to bring their nascent product to market amidst a tech sector contraction. View Details

Keywords: Engineers; Entrepreneurial Management; Growth; Go-to-market; Product Management; Entrepreneurship; Business Startups; Product Launch; Market Entry and Exit; Strategy; New York (city, NY); San Francisco

24 Apr 2007
First Look

First Look: April 24, 2007

807-126 PRG-Schultz will run out of cash within a couple of months unless the new CEO can reduce costs and restructure the company's debt. PRG was the dominant market leader in the audit recovery industry. The industry consisted of firms... View Details

Keywords: Sean Silverthorne

April 2017 (Revised August 2020)
Case

The U-Turns of National Truck Stops

By: Nori Gerardo Lietz and Alexander W. Schultz

Raj Makam had spent months trying to restructure a 2006 investment he had made in National Truck Stops, Inc. (NTS) as a senior member of Oaktree Capital Management’s (Oaktree) Mezzanine finance business within their Corporate Debt platform. It was the first time they... View Details

Keywords: Mezzanine Financing; Corporate Debt; Bankruptcy; Real Assets; Financing and Loans; Borrowing and Debt; Insolvency and Bankruptcy; Restructuring; Private Equity; Cost vs Benefits; Atlanta; New York (city, NY)

25 Jun 2024
Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

and wail from the back seat: “Where are the fries?” Disappointment ensues. The reason for the oversight—and the frustrating customer experience—may have nothing to do with the fast-food worker’s skill level. In fact, new research shows... View Details

Keywords: by Kara Baskin; Food & Beverage

16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

than Uber, which ramped up its business incredibly fast. Having proven the original business model in San Francisco and New York City, Uber’s founders realized that in order to choose their next target... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

30 Jun 2022
HBS Case

Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

Critics in a New York Times article called the ad “sexist and dystopian,” and The Atlantic published a piece with the headline: “Peloton Doesn’t Understand the People Who Love... View Details

Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle

Article

Measuring the Scientific Effectiveness of Contact Tracing: Evidence from a Natural Experiment

By: Thiemo Fetzer and Thomas Graeber

Contact tracing has for decades been a cornerstone of the public health approach to epidemics, including Ebola, severe acute respiratory syndrome, and now COVID-19. It has not yet been possible, however, to causally assess the method’s effectiveness using a randomized... View Details

Keywords: COVID-19; Contact Tracing; Public Health; Infectious Diseases; Health Pandemics

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March 16, 2021
Article

From Driverless Dilemmas to More Practical Commonsense Tests for Automated Vehicles

By: Julian De Freitas, Andrea Censi, Bryant Walker Smith, Luigi Di Lillo, Sam E. Anthony and Emilio Frazzoli

For the first time in history, automated vehicles (AVs) are being deployed in populated environments. This unprecedented transformation of our everyday lives demands a significant undertaking: endowing complex autonomous systems with ethically acceptable behavior. We... View Details

Keywords: Automated Driving; Public Health; Artificial Intelligence; Transportation; Health; Ethics; Policy; AI and Machine Learning

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January–February 2020
Article

Competing in the Age of AI

By: Marco Iansiti and Karim R. Lakhani

Today’s markets are being reshaped by a new kind of firm—one in which artificial intelligence (AI) runs the show. This cohort includes giants like Google, Facebook, and Alibaba, and growing businesses such as Wayfair and Ocado. Every time we use their services, the... View Details

Keywords: Artificial Intelligence; Algorithms; Technological Innovation; Business Model; Competition; Competitive Strategy; AI and Machine Learning

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November 2019
Case

DeepMap: Charting the Road Ahead for Autonomous Vehicles

By: Shane Greenstein and Nicole Tempest Keller

Founded in 2016, DeepMap developed high definition (HD) mapping software and localization services for Level 4+ autonomous vehicles. Traditional navigational maps were accurate to a few meters, which was sufficient for drivers but not for machine-driven vehicles that... View Details

Keywords: Mapping Software; Autonomous Vehicles; Business Startups; Applications and Software; Technological Innovation; Technology Adoption; Service Delivery; Global Range; Resource Allocation; Strategic Planning; Technology Industry; Auto Industry