Filter Results:
(4,705)
Show Results For
- All HBS Web
(4,705)
- People (27)
- News (1,277)
- Research (2,766)
- Events (13)
- Multimedia (11)
- Faculty Publications (1,509)
Show Results For
- All HBS Web
(4,705)
- People (27)
- News (1,277)
- Research (2,766)
- Events (13)
- Multimedia (11)
- Faculty Publications (1,509)
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
meet product and service providers more than halfway on this issue? One respondent is convinced that "patience is a frontier of competition." If this is true, there may be a real competitive... View Details
Keywords: by James Heskett
- 25 Apr 2014
- News
Investing in Innovation
products and services. "In an era of budget austerity and political gridlock," Hess added, "business is called on to play a larger role in providing social good. And we need the public to understand how important Harvard Business School... View Details
- 01 Dec 2015
- News
Alumni and Faculty Books for December 2015
to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers, traditionally the leaders in the old-market... View Details
- October 2000 (Revised November 2005)
- Case
Cisco Systems: Web-enablement
By: Richard L. Nolan, Kelley Porter and Christina Akers
Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case. View Details
Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Service Operations; Information Technology Industry
Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, October 2000. (Revised November 2005.)
- 01 Jun 2009
- News
IXP 2009
Boston: Healthcare: Value-Based Healthcare Delivery (Michael Porter with Elizabeth Teisberg, Darden School of Business) Silicon Valley: Entrepreneurial Ventures: Consumer Internet and Clean Tech (Mike Roberts, Tom Eisenmann) New Orleans:... View Details
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
with a wide range of game types, China’s largest social networking service provider with several of the largest social networking applications in the world, and China’s favorite View Details
Keywords: Sean Silverthorne
- 30 Nov 2016
- Op-Ed
Where Could More Regulation Help Small Businesses? Online Lending.
With Donald Trump’s election, Washington’s policy debate on financial services shifted overnight. Recent signs such as the president-elect’s own words and those of GOP leaders point to renewed efforts to dismantle the Dodd-Frank Act.... View Details
- 01 Sep 2017
- News
Case Study: Confidence Builder
and insightful, it needs to be rolled out through student organizations (clubs, the Greek system, etc.) and funded by nonprofits or grants. Another choice would be a freemium model, but that will be difficult to do without alienating the users, given the View Details
- 12 Oct 1999
- Research & Ideas
Building Competitive Advantage Through Operations
in order to proceed with business as usual; today, firms with superior and novel operations can generate huge competitive advantage because of them. Second, where operations was once viewed primarily as a manufacturing function, service... View Details
Keywords: by Staff
Robert A. Pinkerton II
Pinkerton grew his grandfather's private investigating firm into a large security services company, providing such new services as event security, jewel thief investigation,... View Details
Keywords: Services
- 16 Jun 2003
- Research & Ideas
Surveying the VC Landscape
VC investing and innovation? A: Buyout groups in fact exacerbated much of the volatility in the venture capital cycle. During the late 1990s, many buyout groups began abandoning the basic industries in which they had traditionally invested and instead undertook View Details
- 01 Apr 1998
- News
Booting Up
SELLING SHOES on the Internet was pretty far from Barbara Thornton's mind when she enrolled at HBS at the age of 45. The city planner and international consultant figured that opening power plants in Southeast Asia would best challenge... View Details
Keywords: Marguerite Rigoglioso
- 01 Jun 2002
- News
Books
Buy, Lie, and Sell High by D. Quinn Mills Prentice Hall Any investor or person involved in America's financial-services industry will be interested in Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble. In... View Details
Keywords: Nancy O. Perry
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
standards of the Internet and willing to transfer databases to a "rival supplier" in the event of an unsatisfactory relationship (Joshua Doherty), and those maintaining a highly focused in-house R&D capability while... View Details
Keywords: by James Heskett
- 01 Apr 2001
- News
Ed Tian: Boardroom Revolutionary
nationwide high-speed, high-capacity fiber-optic network covering fifteen coastal cities and over 80 percent of the domestic data services market. With backing from shareholders, including the Ministry of Railways (fiber is being run... View Details
- 06 Mar 2006
- What Do You Think?
The China Dilemma for U.S. Firms: Comply, Resist, or Leave?
not see any threat or moral hazard when the service provider makes clear to its customer the potential threat of use or sharing of the information by the intelligence or other authorities. Forewarned is... View Details
- Fast Answer
Challenges and Opportunities in the Restaurant Industry
sectors including restaurants and food retail. Relevant topics covered include: -consumer trends in dining out -restaurant and food service segments including: full service restaurants, quick... View Details
- 01 Mar 2008
- News
One-on-One with Jim Breyer
About half the deals are next-generation Internet companies such as Facebook, Brightcove, Prosper Marketplace, and Glam Media. The other half would be the more traditional technology-based deals where there is defensible technology and... View Details
- 06 May 2002
- What Do You Think?
What’s Driving the “New Marketing?”
to the depth of the authors' arguments) raised so few eyebrows.—James Heskett What seems to many to be new is the Internet. Comments Thomas Rector, "...the 4 Ps remain valid—even in the Internet age. ...'interactivity' View Details
Keywords: by James Heskett
- 01 Sep 2010
- News
Start-Ups Make Their Pitch
help consumers locate a business or person to handle local service needs, get price quotes, and book appointments. Southern California: Kiwilimón (Deborah Dana Beyda, MBA ’08, cofounder) is a food and recipe View Details