General Business - Publications - Faculty & Research

April 2011 (Revised January 2015)
Case

The Eleganzia Group

By: Elie Ofek, Elena Corsi, Bharat Sajnani, Sorina Casian-Botez and Francesco Tronci

Eleganzia Group management faces tough decisions heading into the summer of 2010. With tourism on the decline due to the global economic recession, General Manager Giannuzzi must decide how to set prices at the Forte Village Resort, the Group's most well-known... View Details

Keywords: Pricing; Pricing Strategy; Customer Management; Branding; Customer Relationship Management; Price; Luxury; Business Strategy; Brands and Branding; Accommodations Industry; Travel Industry; Italy

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10 Mar 2008
Research & Ideas

Encouraging Entrepreneurs: Lessons for Government Policy

matter where and at what price the money to fund an entrepreneurial venture comes from? The answer, it turns out, is that it does matter—a fact that policymakers may benefit from understanding as they look at ways to generate more... View Details

Keywords: by Julia Hanna

30 May 2000
Lessons from the Classroom

Entrepreneurship’s Wild Ride

During the last 15 years, entrepreneurship has developed from a marginal, struggling field of inquiry to a dynamic centerpiece of many business schools. As the Sarofim-Rock Professor of Business... View Details

Keywords: by William Mahoney

Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

HBS Alumni Conference Accelerating Climate Solutions On May 10, 2023 distinguished faculty, HBS alumni and other business leaders, investors, and entrepreneurs convened at Harvard Business School for a... View Details

January 2013
Case

Cabot Corporation: The Fuel Cell Decision (A)

By: Willy Shih and Ying Zhou

Managers at Cabot Corporation are faced with deciding the future of its fuel cell program. The (A) case recounts the view of the business manager and the technical project lead, and the (B) case describes the perspective of a senior manager who is the head of the New... View Details

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05 Sep 2007
First Look

First Look: September 5, 2007

Cases & Course MaterialsAcelero Learning: Building a Culture of Performance Harvard Business School Case 307-048 No abstract available. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=307048 Cintas y... View Details

Keywords: Martha Lagace

11 Jan 2011
First Look

First Look: Jan. 11

design business models to generate winner-take-all effects similar to the network externalities that high-tech companies such as Microsoft, eBay, and Facebook often create. A good View Details

Keywords: Sean Silverthorne

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Indoor Spaces | About

Indoor Spaces Many indoor spaces inside the buildings of the Harvard Business School campus have been named in honor or in memory of donors, alumni, faculty, and friends of HBS. Anderson Classroom The Franklin R. Anderson Classroom,... View Details

01 Aug 2017
First Look

First Look at New Research and Ideas, August 1

for more engagement at the micro level of business enterprises. While recognizing that the context of institutions, education, and culture plays a role in explanations of wealth and poverty, the paper calls for a closer engagement with... View Details

Keywords: Sean Silverthorne

October 1988 (Revised March 1989)
Case

Florida Power Light Quality Improvement (QI) Story Exercise (A)

Florida Power and Light (FPL) has developed a widely acclaimed quality improvement program (QIP). This exercise leads the students through the process that a division of FPL utilized in an attempt to "improve service." Specifically, the process requires students to... View Details

Keywords: Quality; Service Delivery; Performance Improvement; Business Processes; Utilities Industry; Florida

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Winners & Runners-Up | New Venture Competition

operator of solar power generation assets in the U.S.A. Policlinicus Ed Kanalosh, HBS Shuhrat Kuziev, HBS Mark Schupak Social Enterprise Track Runner-Up Network of exemplary ambulatory service and training centers in Ukraine. View Details

09 Apr 2018
Sharpening Your Skills

The Dark Side of Performance Bonuses

decisions, to get flu shots, to lose weight, to be wiser about personal financial planning. Behavioral scientists are becoming the new HR superstars in some organizations. Research through the years at Harvard Business School has explored... View Details

Keywords: by Sean Silverthorne

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Regional Winners - Alumni

Lama Mansour, MBA 2006, Co-Founder & CMO Region: Western U.S. Krida Krida, is empowering Business Bankers by automating application data intake, insights, and document generation — so that bankers can focus... View Details

05 Dec 2005
Research & Ideas

VCs Survey Post-Bubble Opportunities

the lottery business—but we know we're in the lottery business. Mike Hirshland, general partner at Polaris Ventures, advised MBAs in the audience to think long and hard about why they want to be in venture capital. "It's a different,... View Details

Keywords: by Julie Hanna; Financial Services

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

Most companies rely on artificial intelligence-based algorithms to make a wide variety of business decisions—from pinpointing the products customers prefer to determining which resumes should go to hiring managers. The problem for... View Details

Keywords: by Rachel Layne

14 Apr 2023
Blog Post

New MBA Course Asks Students: What’s More Important—Purpose or Profits?

“It’s critical that tomorrow’s leaders learn how to think about the important societal issues of our generation and the role that business plays.” The BiGS team collaborated with student leaders of the... View Details

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

According to a new book by Harvard Business School's Ranjay Gulati, it is customer-centric firms—those with a so-called outside-in perspective—that are most resilient during turbulent markets. An outside-in perspective means that... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

Innovation Lack of Female Scientists Means Fewer Medical Treatments for Women Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Years Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Ben Rand; Health

03 Aug 2009
Research & Ideas

Corporate Social Responsibility in a Downturn

Is the economic downturn affecting the willingness and readiness of companies to look at the economic, social, and environmental impact of their business practices? Or is this a perfect time to reassess current programs and adapt them to... View Details

Keywords: by Martha Lagace

August 2024
Case

The Walt Disney Company: Management Guidance

By: Joseph Pacelli and James Weber

In November 2023, financial analyst Aurora Fee was forecasting The Walt Disney Company’s earnings and stock price, with the goal of providing an investment recommendation to her clients. Disney, one of the world’s largest media and entertainment companies, had just... View Details