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  • All HBS Web  (5,567)
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  • All HBS Web  (5,567)
    • People  (22)
    • News  (1,656)
    • Research  (2,739)
    • Events  (12)
    • Multimedia  (22)
  • Faculty Publications  (1,457)
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  • 08 Jan 2019
  • First Look

New Research and Ideas, January 8, 2019

to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from fee-for-service reimbursement and toward payment... View Details
Keywords: Dina Gerdeman
  • Article

Relational Reconciliation: Socializing Others Across Demographic Differences

By: Lakshmi Ramarajan and Erin M. Reid
In demographically diverse organizations, employees charged with socializing others— socialization agents—must navigate a deep tension between the organization’s needs to integrate individuals into a collective and individuals’ needs for recognition of their unique... View Details
Keywords: Diversity; Organizational Culture; Identity; Employees
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Ramarajan, Lakshmi, and Erin M. Reid. "Relational Reconciliation: Socializing Others Across Demographic Differences." Academy of Management Journal 63, no. 2 (April 2020): 356–385.
  • Web

Career Support - Business & Environment

industry in which environmental challenges are front-and-center, such as energy, agriculture, or real estate. Work in finance, incorporating environment, social, and governance (ESG) factors. Engage in entrepreneurial ventures that... View Details
  • 06 Mar 2020
  • Book

A Great Teacher's Lessons for Leading

educating MBAs at HBS. Martha Lagace: Teachers are leaders, as you argue in your new book, and yet most managers don’t receive any training in teaching. How can managers approach their role in a new way? Thomas DeLong: Their employees... View Details
Keywords: by Martha Lagace; Education
  • Web

Frist Faculty Commons | About

replacing the Faculty Club formerly located in Kresge Hall. The space was named in honor of the Thomas F. Frist Jr. family, who have been generous supporters of financial aid at HBS. About the Name After serving as a flight surgeon in the... View Details
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

lead to an HBS case study, written with professor Karim R. Lakhani, on how Wikipedia governs itself and faces controversial challenges. The elbows are sharp on Wikipedia. It's not cuddly.—Andy McAfee The case offers students a chance to understand issues such View Details
Keywords: by Sean Silverthorne; Publishing
  • 22 May 2020
  • Blog Post

Remembering Well and Making Meaning of Memorial Day

As Memorial Day approaches, it’s natural for our minds to drift to summer – thoughts of firing up the grill, getting a boat in the water, or vacation travel would (at least in normal times) tantalize us through workdays that seem to grow... View Details
  • 18 Oct 2006
  • Research & Ideas

New at the Helm: A Talk with HBS Dean Light

field studies after. We have a strong commitment to ideas as the place where the educational experience begins. In executive education, we might think about increasing the number of programs we offer... View Details
Keywords: by Roger Thompson; Education
  • 01 Dec 2022
  • News

Future Vision

Illustration by PJ Loughron Illustration by PJ Loughron How has your experience as Dean of the School differed from your experience as a member of the faculty? Being on campus and engaging with faculty,... View Details
Keywords: Brian Kenny; Educational Support Services; Educational Services
  • 18 Sep 2019
  • Op-Ed

WeWork—The IPO That Shouldn’t?

No IPO in recent memory has received as much negative pre-public publicity as WeWork, which provides shared workspaces and services for startups and other enterprises. The outpouring of criticism has focused... View Details
Keywords: by Nori Gerardo Lietz; Financial Services; Real Estate
  • 31 Oct 2007
  • HBS Case

Climate Change Puts Heat on GMs

What is the responsibility of business regarding social issues? And how does that jibe with maximizing profits? In "UBS and Climate Change—Warming Up to Global Action?" Associate Professor Felix Oberholzer-Gee and Professor Forest Reinhardt present the... View Details
Keywords: by Julia Hanna; Energy; Utilities
  • 11 Mar 2021
  • News

Leading with Heart

moments of cultural snafus. But no, I really believe that we are more similar than dissimilar as human beings. So with that mindset, I slowly started chipping away and engaging with all the stakeholders... View Details
  • August 2002 (Revised December 2002)
  • Case

Quality Imaging Products (QIP)

Martin Stein, a recent business school graduate, is the new owner of Quality Imaging Products (QIP), a $10-million-a-year remanufacturer of printer and copier ink cartridges. Within weeks of buying the company, QIP's vp for finance, gives an ultimatum: a raise or he... View Details
Keywords: Business or Company Management; Organizational Culture; Crisis Management; Manufacturing Industry
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Spear, Steven J., and Jonathan P Groberg. "Quality Imaging Products (QIP)." Harvard Business School Case 603-057, August 2002. (Revised December 2002.)
  • Web

Sexual Harassment - Race, Gender & Equity

Life & Leadership After HBS Pervasive & Pernicious: Sexual Harassment at Work In 2018, as the #MeToo movement brought new attention to the prevalence of sexual harassment at work, we asked Harvard Business School alumni* about harassment... View Details
  • November 2004 (Revised September 2007)
  • Case

The Mitchell Family and Mitchells/Richards

By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details
Keywords: Family Business; Customer Relationship Management; Knowledge Management; Service Delivery; Organizational Culture; Expansion; Information Technology; Retail Industry
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Edmondson, Amy C., John A. Davis, Corey B. Hajim, and Kelly Mulderry. "The Mitchell Family and Mitchells/Richards." Harvard Business School Case 605-047, November 2004. (Revised September 2007.)
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

submitted, from managing a remote workforce to making decisions in the face of vast uncertainty. Not surprisingly, one significant challenge reported by many CEOs was how to position their company to survive, or even thrive, during the pandemic and in the “new normal”... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • 21 Aug 2000
  • Research & Ideas

From Emerging Economies to the Global Market: The Case of Embraer

in the case," Ghemawat warned the audience as the discussion began. "There's a lose-to-a-billion dollar commitment that Embraer is close to making for a new family of aircraft. There's an... View Details
Keywords: by Martha Lagace; Manufacturing
  • 10 Jul 2007
  • What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

in sessions she facilitates, the role of followers. She observes that, in her work, "even leaders (agree) that when they are a follower they would rather commit than comply." Apparently speaking as... View Details
Keywords: by Jim Heskett
  • Profile

Sergio Velasquez-Terjesen

would go into biotech and genetics," he says of his initial ambitions. But after two years as a lab assistant at Louisiana State University, he found that, although the science was "fascinating," the work was "lonely,... View Details
Keywords: Manufacturing/Energy; Consulting
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

forthcoming Journal of Financial Economics The Effects of Media Slant on Firm Behavior By: Baloria, Vishal P., and Jonas Heese Abstract—The media can impose reputational costs on firms because of its important role as an information... View Details
Keywords: Sean Silverthorne
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