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Show Results For
- All HBS Web
(8,639)
- People (48)
- News (2,888)
- Research (4,146)
- Events (44)
- Multimedia (67)
- Faculty Publications (1,589)
- 01 Dec 2023
- News
Wide Horizon
told, was a therapy called applied behavior analysis. “Then they handed us a list of ABA providers and said, ‘good luck.’ And that was all the medical system had for us.” At first, he accepted that answer at face value, but nonetheless... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
- Web
Cold Calling - Christensen Center for Teaching & Learning
Teaching by the Case Method Cold Calling Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement... View Details
- 14 Jun 2023
- Op-Ed
Every Company Should Have These Leaders—or Develop Them if They Don't
functional-area expertise and commitment to their business unit (the vertical portion of the "T"). While the T-shaped leader concept is not new, my research over the last 15 years with the US Army—conducted with my colleagues Nicole... View Details
Keywords: by Hise Gibson
- 16 Jan 2006
- Research & Ideas
What Customers Want from Your Products
"Tell me about a time when you were in the same situation but you didn't buy a milk shake. What did you buy instead?" Sometimes, he learned, they bought a bagel. But bagels were too dry. Bagels with cream cheese or jam resulted... View Details
- 16 Nov 2016
- Research & Ideas
Turning One Thousand Customers into One Million
Among them are low setup cost, allowing companies to start advertising for as little as $10 a day; precise targeting—to specific demographics, or based on life events such as birthdays or similarity to current customers; short creative development View Details
- Profile
Sheila Marcelo
As a child in the Philippines, Sheila Marcelo grew up watching her parents run a variety of entrepreneurial endeavors. At age seven, when she accompanied her mother and father to the rice mill they ran, she spent her time asking the... View Details
- 04 Oct 2004
- What Do You Think?
Does Speed Trump Intellectual Property?
a compelling argument ... . The bottom line: Speed is good for intellectual property." According to B. V. Krishnamurthy, "Of all the resources available to humankind, there is one which is given in equal measure to everyone ... . That resource is View Details
Keywords: by James Heskett
- 08 Jan 2007
- What Do You Think?
Neuro Economics: Science or Science Fiction?
associated with findings based on research in need of standards and more fully-developed methods. Joseph Mello points out that "these studies will produce results along two lines. First, there will be conclusions that can impact the 'tools' or processes a person... View Details
Keywords: by Jim Heskett
- 22 Oct 2018
- Sharpening Your Skills
Motivate Me, Please
SolStock Former Sun Microsystems CEO Scott McNealy was known to criticize staff for being "coin-operated" instead of mission-driven. Understanding what motivates good performance is crucial for managers to master. Here is a... View Details
Keywords: by Sean Silverthorne
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
crucial to find ways to reward loyalty through non-price offers. In competitive environments, the cost of affecting customer behavior is much higher. Retailers should use card data to think of services in a broader context. Look at the... View Details
- Web
The Hawthorne Plant – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections
HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Introduction Next The Hawthorne Plant The Hawthorne Plant Any company controlling many thousand workers tends to lack any satisfactory... View Details
- 14 Nov 2012
- Research & Ideas
New Agenda for Corporate Accountability Reporting
not clear what exactly corporate accountability reporting is, or how to evaluate its usefulness to different constituencies such as customers, bondholders, shareholders, employees, and communities. It's not clear how it affects managers'... View Details
- 02 Sep 2015
- What Do You Think?
What's Wrong With Amazon’s Low-Retention HR Strategy?
This past month, a New York Times report on Amazon’s personnel strategies prompted several days of intense debate. A number of questions can be raised about the article itself, given the fact that much of it was based on interviews with... View Details
- 28 Jan 2019
- Research & Ideas
Forget Cash. Here Are Better Ways to Motivate Employees
an incentive is to turn around the timing of the reward, handing it out immediately after an employee excels at a particular task, rather than dangling it beforehand. “In this way, you can use View Details
Keywords: by Dina Gerdeman
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
people were searching for, using that information over time to forecast unemployment and what kind of training programs should be developed. And in the same way that the New York street view data was applied... View Details
- February 2021
- Case
Enterprise Agility at Komerční Banka
By: Euvin Naidoo, Suraj Srinivasan and Sarah Gulick
In 2017, Jan Juchelka, the new CEO of Komerční Banka, identified the need for the bank to start an enterprise wide agile transformation. He started by working to create a sense of urgency to kick-start a process to enable the level of service delivery to customers he... View Details
Keywords: Agile; Agility; Transformation; Organizational Structure; Business Headquarters; Management Analysis, Tools, and Techniques; Management Systems; Banking Industry; Czech Republic
Naidoo, Euvin, Suraj Srinivasan, and Sarah Gulick. "Enterprise Agility at Komerční Banka." Harvard Business School Case 121-020, February 2021.
- June 2012 (Revised March 2014)
- Case
Best Buy in Crisis
By: John R. Wells and Galen Danskin
In June 2012, Best Buy was in crisis. In 1996, Best Buy overtook Circuit City as the world's leader in consumer electronics retailing; however, 18 years later, Best Buy now found this position threatened. With $51 billion in revenues, it was still the biggest CE... View Details
Keywords: Change Management; Decision Choices and Conditions; Forecasting and Prediction; Competitive Strategy; Ethics; Management Teams; Consumer Products Industry; Electronics Industry; Retail Industry
Wells, John R., and Galen Danskin. "Best Buy in Crisis ." Harvard Business School Case 713-403, June 2012. (Revised March 2014.)
- 18 Sep 2013
- Research & Ideas
Unspoken Cues: Encouraging Morals Without Mandates
first time on the HBS campus is struck by its size. When walking to my office, visitors looking for the "main HBS campus" often stop me. They assume the School must be located in only one or two buildings. I explain that most... View Details
- Web
Negotiation, Organizations & Markets - Faculty & Research
payroll deduction program that auto-deposits funds from each paycheck into a short-term savings account from which withdrawals are possible at any time. We find that employees who opted into the program kept using it. Among employees... View Details
- 10 Feb 2009
- First Look
First Look: February 10, 2009
differentials. Download the paper: http://www.hbs.edu/research/pdf/09-089.pdf The Bloody Millennium: Internal Conflict in South Asia Author:Lakshmi Iyer Abstract This paper documents the short-term and long-term trends in internal conflict in South Asian countries,... View Details
Keywords: Martha Lagace