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  • 2016
  • Working Paper

The Empirical Economics of Online Attention

By: Andre Boik, Shane Greenstein and Jeffrey Prince
In several markets, firms compete not for consumer expenditure but instead for consumer attention. We model and characterize how households allocate their scarce attention in arguably the largest market for attention: the Internet. Our characterization of household... View Details
Keywords: Internet and the Web; Competition; Behavior; Resource Allocation; Household; Cognition and Thinking
Related

    Location Choices under Strategic Interactions

    The literature on location choices has mostly emphasized the impact of location and firm characteristics. However, most industries with a significant presence of multi-location firms are oligopolistic in nature, which suggests that strategic interaction among firms... View Details

      Glass Half Broken

      Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on... View Details
      • February 2015 (Revised December 2016)
      • Case

      Poseidon Carlsbad: Desalination and the San Diego County Water Authority

      By: John Macomber
      Extreme drought conditions in California have significant impacts on the ability of the San Diego County Water Authority to provide adequate water for current users. Water shortfalls also could curtail the economic development of one of the fastest growing regions in... View Details
      Keywords: Risk Management; Partners and Partnerships; Resource Allocation; Public Sector; Private Sector; Environmental Sustainability; Policy; Infrastructure; Green Technology Industry; Utilities Industry; California
      Related
      • 18 Sep 2013
      • Research & Ideas

      Unspoken Cues: Encouraging Morals Without Mandates

      first time on the HBS campus is struck by its size. When walking to my office, visitors looking for the "main HBS campus" often stop me. They assume the School must be located in only one or two buildings. I explain that most... View Details
      Keywords: by Sean Silverthorne; Education
      • Program

      Advancing Women of Color in Leadership

      admission is a selective process based on your professional achievement and organizational responsibilities. Application Deadline MAY 2022 session application due: 25 APR 2022 Applications submitted after the due date will be considered on an individual basis and may... View Details
      • 07 Mar 2011
      • Research & Ideas

      Why Companies Fail—and How Their Founders Can Bounce Back

      leap, surging forward with plans without taking the time to realize that the base assumption of the business plan is wrong. They believe they can predict the future, rather than try to create a future with their customers. Entrepreneurs... View Details
      Keywords: by Carmen Nobel
      • 21 Apr 2008
      • Research & Ideas

      The New Math of Customer Relationships

      update us on the new research and on the impact of these works on practice. Sean Silverthorne: It's been five years since The Value Profit Chain was published, and ten years since the arrival of its predecessor, The Service Profit Chain.... View Details
      Keywords: by Sean Silverthorne
      • 25 Apr 2012
      • What Do You Think?

      How Will the “Age of Big Data” Affect Management?

      The challenges Big Data pose for managers include "identifying which data are relevant" (Subrata Chakraborty) and "seeing through the woods to know what to use and what not" (Pieter J de Beer). Scott Waller expressed the fear that "the... View Details
      Keywords: Re: James L. Heskett
      • 29 Jul 2019
      • Research & Ideas

      How Companies Benefit When Employees Work Remotely

      Operations Management Unit at Harvard Business School, and fellow researchers compared the outcomes of flexible work arrangements at the US Patent and Trademark Office (USPTO). The team found that employees with liberal “work from... View Details
      Keywords: by Kristen Senz
      • 06 Nov 2012
      • First Look

      First Look: November 6

      with higher level of CEO pay, greater emphasis on incentive-based compensation, and smaller pay gap with U.S. firms. Using a sample of CEOs of UK firms and View Details
      Keywords: Sean Silverthorne
      • 09 Mar 2020
      • Research & Ideas

      Warring Algorithms Could Be Driving Up Consumer Prices

      can be made not just once a year but multiple times daily. “What we show, theoretically, is that (algorithmic competition) leads to higher profits for both firms.” Enter the rise of pricing algorithms, where software monitors prices... View Details
      Keywords: by Kristen Senz; Retail
      • Web

      Faculty & Research - Global

      Nairobi Office Singapore Office Tel Aviv Office New Research September 2025 Article Journal of Development Economics Using Satellites and Phones to Evaluate and Promote Agricultural Technology Adoption: Evidence from Smallholder Farms in... View Details
      • 21 Mar 2004
      • Research & Ideas

      Loyalty: Don’t Give Away the Store

      crucial to find ways to reward loyalty through non-price offers. In competitive environments, the cost of affecting customer behavior is much higher. Retailers should use card data to think of services in a broader context. Look at the... View Details
      Keywords: by Manda Salls; Consumer Products; Retail
      • Career Coach

      Craig Husa

      the CEO of multiple innovative, break-through companies including SuperCritical Technologies, a manufacturer of distributed power generation units, and 3TIER (acquired by Vaisala, NASDAQ OMX Helsinki).  3TIER’s big-data, weather analytics... View Details
      Keywords: Clean Technology; Energy; Emerging Markets; Entrepreneurship; Technology; Venture Capital; Financial Services (All); Energy; Oil & Gas; Energy; Impact Investing; Financial Services (All)
      • January 2023
      • Teaching Note

      The Opioid Settlement and Executive Pay at AmerisourceBergen

      By: Suraj Srinivasan and Li-Kuan Ni
      Teaching Note for HBS Case No 122-014. In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices that critics alleged... View Details
      Keywords: Opioids; Shareholder Activism; Investment Activism; Corporate Accountability; Corporate Governance; Governance Compliance; Governance Controls; Executive Compensation; Risk Management; Corporate Social Responsibility and Impact; Business and Shareholder Relations; Business and Stakeholder Relations; Distribution Industry; Health Industry; Pharmaceutical Industry; United States; West Virginia; Tennessee; Ohio; Pennsylvania
      Related
      • 30 Jun 2022
      • HBS Case

      Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

      world went into lockdown, droves of people who couldn’t go to a health club turned their homes into one with Peloton’s pricey bikes and treadmills. Exercise enthusiasts used them with a devotion that earned them the nickname... View Details
      Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle
      • 14 Jun 2023
      • Op-Ed

      Every Company Should Have These Leaders—or Develop Them if They Don't

      functional-area expertise and commitment to their business unit (the vertical portion of the "T"). While the T-shaped leader concept is not new, my research over the last 15 years with the US Army—conducted with my colleagues Nicole... View Details
      Keywords: by Hise Gibson
      • Web

      The Hawthorne Plant – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

      HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Introduction Next The Hawthorne Plant The Hawthorne Plant Any company controlling many thousand workers tends to lack any satisfactory... View Details
      • 22 May 2007
      • First Look

      First Look: May 22, 2007

      channels, with products and brand elements that are less quirky, more commercial than they used to be. Indeed, CEO John Replogle believes that by focusing on efficacious, natural, and unique ingredients, and... View Details
      Keywords: Martha Lagace