Publications

July 1991 (Revised July 1993)
Case

Alliant Health System: A Vision of Total Quality

Alliant has been a leader in the health care industry in implementing total quality management. After five years, however, they do not have much to show for their efforts except a "foundation" of quality attitudes and processes. The case discusses their plans to "jump... View Details

Keywords: Quality; Management Practices and Processes; Information Technology; Health Care and Treatment; Health Industry

February 2008 (Revised May 2009)
Case

The Center for Creative Leadership

By: Srikant M. Datar, David A. Garvin and Carin-Isabel Knoop

The Center for Creative Leadership (CCL) was founded in 1970 on the notion that leadership was not innate but could be learned. CCL evolved into one of the world's top leadership development organizations, involved in both research and program design and delivery. This... View Details

Keywords: Competency and Skills; Learning; Training; Leadership Development; Personal Characteristics

April 2000 (Revised August 2002)
Case

The Holland House

By: William J. Poorvu and Michael A. Everett-Lane

In November 1993, Edward Geffner, executive director of Project Renewal, Inc. (PRI), is proposing that his not-for-profit firm develop Holland House at 351 West 42nd Street in New York City into a single- room occupancy hotel for homeless people. He has put together a... View Details

Keywords: Buildings and Facilities; Nonprofit Organizations; Social Entrepreneurship; Welfare; Construction; Poverty; Property; Real Estate Industry; Construction Industry; New York (city, NY)

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23 Feb 2016
News

We Asked Rosabeth Moss Kanter

Teaching Interest

Advanced Management Program: Transforming Proven Leaders into Global Executives

By: Guhan Subramanian

As the world economy continues to evolve, so do the requirements for global leadership. The Advanced Management Program (AMP) is a powerful, transformational, and personalized learning experience that explores the best management practices... View Details

27 Sep 2012

Information Session

Admissions office group information sessions – hear from MBA Admissions team about the MBA Program and ask questions. No registration required. View Details

Web

Value-Based Health Care - Institute For Strategy And Competitiveness

ACS THRIVE (Transforming Health Care Resources to Increase Value and Efficiency), a new program to help hospitals and surgical practices improve surgical patient outcomes while lowering the cost of delivering care. Initially, leaders of... View Details

Program

Agribusiness Seminar

insights that can help you build competitive advantage and drive growth in your own firm and career. Key Benefits Whatever role your company plays in the agribusiness value chain, this annual program will help you stay current on critical... View Details

Keywords: Agriculture; Agriculture

Teaching

Overview

Ryann has extensive teaching experience in varied instructional settings. She was appointed the Qualitative Advisor for the Harvard University Sociology Department senior thesis writers in 2015-2016, and supervised two senior thesis writers in prior years. She served... View Details

November 2012
Case

CSIRO: The Light Metals Flagship Decision

By: Willy Shih, Margaret P. Pierson and Dawn Lau

This case explores the challenge of investing in basic research as a public good. CSIRO was Australia's leading science and research agency, and it was chartered to enhance national prosperity through R&D. Its Flagships program was designed to align research interests... View Details

Program

Making Corporate Boards More Effective

may also be interested in the related program: Making Corporate Boards More Effective—Virtual. This program is eligible for the Corporate Director Certificate. Learn More Key Benefits This corporate governance View Details

Program

Driving Corporate Performance

communication, accountability, and organizational design, you will emerge fully prepared to help your organization drive short-term and long-term success. This program is eligible for the Certificate of Management Excellence. Learn More... View Details

Summer 2013
Article

Analyzing Performance of Service Organizations: Balanced Benchmarking Can Identify Best Practices That Are Often Hidden

By: H. David Sherman and Joe Zhu

Just as sports teams have increasingly relied on rigorous quantitative analyses, so have many businesses. In particular, a growing number of service organizations have been investigating the use of a sophisticated linear programming technique called DEA, or data... View Details

Keywords: Balanced Benchmarking; Management

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March 1990
Supplement

OTISLINE (B)

Provides a brief update about the OTISLINE application and service center concept. Includes discussions of the chairman's perception of the impact of OTISLINE on customer service and the field organization's response to the OTISLINE service. Includes a description of a... View Details

Keywords: Technology; Service Operations; Customer Focus and Relationships; Construction Industry

May 1998 (Revised January 1999)
Case

Japan: "Free, Fair, and Global?"

By: Richard H.K. Vietor and Stephen E. Lynagh

In April 1998, Prime Minister Hashimoto faced serious problems, both with his program of six systemic reforms and with his fiscal policy. Japan had been in effective recession for six years, unable to retain the miracle-growth achieved in earlier decades. Hashimoto has... View Details

Keywords: Sovereign Finance; Development Economics; Social Issues; Policy; Economy; Government Administration; Financial Crisis; Japan

September 1994 (Revised January 1997)
Case

This Case Sucks: Beavis, Butt-head, and TV Content (A)

By: Joseph L. Badaracco Jr. and Jerry Useem

Beginning in 1992, "Beavis and Butt-head," an animated series on MTV about two uncivilized teenaged misfits, became both a runaway popular sensation and the symbol of a heated national debate about violent and inappropriate programming on television. Especially after... View Details

Keywords: Debates; Decision Choices and Conditions; Animation Entertainment; Fairness; Governance Controls; Media; Outcome or Result; Social Issues; Entertainment and Recreation Industry