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Show Results For
- All HBS Web
(4,637)
- People (13)
- News (1,427)
- Research (2,672)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,696)
- 01 Jun 2013
- News
Minding The Gap
PELP'S REACH 1.5M K–12 Students Represented by Participating School Districts 440 Individual Participants 14 States and Provinces Represented $32.7B Combined Annual Budgets of Participating School Districts Scaling Up As PELP moves... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
Late-arriving luggage proved to be a parable about customer service for Harvard Business School professor W. Earl Sasser. In this excerpted transcript from a new video CD presentation, Sasser discusses how a seemingly harmless budget trim... View Details
Keywords: by W. Earl Sasser
- 12 Oct 2016
- Research & Ideas
Break the Rules of How Business is Done
Taking a risk by breaking with standard operating procedure can make your company more innovative. Credit: maxsattana In addition to creating a new company that is disrupting the status quo, many founders are also challenging the old... View Details
Keywords: by Julia B. Austin
- 01 Dec 2004
- News
Aldrich Renovations Reach Halfway Point
antiquated classrooms last summer, with the remainder slated for an upgrade next summer. “The challenge is that there’s no room for error in completing the work,” says Frank Hayes (PMD 75, 2000), chief of operations at HBS. “Classes have... View Details
Harvey S. Firestone, Jr.
Firestone inaugurated the company’s Liberian manufacturing operations and developed and expanded the company’s auto supply and service stores. Firestone manufactured over 50% of all mobile anti-aircraft gun... View Details
Keywords: Automotive & Aerospace
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
the twentieth century, companies relied on a "full-service" agency for most or all of their advertising service needs, including both creative development and media planning and buying. Agencies were compensated primarily by commissions... View Details
- June 1977 (Revised September 1992)
- Case
Sorenson Research Co. (Abridged)
Presents the issues facing a high volume, high margin (but lightweight) medical products business. The company is trying to improve its inventory control to reduce inventory investment and improve service. The present multi-site inventory system is described and major... View Details
Keywords: Business Earnings; Investment; Volume; Service Delivery; Supply Chain; Performance Improvement; Medical Devices and Supplies Industry
Wheelwright, Steven C. "Sorenson Research Co. (Abridged)." Harvard Business School Case 677-257, June 1977. (Revised September 1992.)
- 01 Sep 2003
- News
Neil MacKenna on Effective Job Search Strategies
only time you get an offer is when you have literally helped the decision maker feel you are a safe person to hire, and you will help his or her reputation by being there,” says MacKenna, who has made a video of his teachings, which is available through the Alumni... View Details
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
fundamentally changed SecondBite’s operating model. Declared an essential service in early March, it immediately appointed a pandemic coordinator and developed a four-phase pandemic response plan that... View Details
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer satisfaction could help transform... View Details
- Web
Leadership, Culture, and Transition at lululemon | Information Technology
Christine Day assumes leadership in mid-2008, tasked with driving the company toward a $1 billion sales goal while addressing operational inefficiencies, underperforming stores, and diminishing cross-functional teamwork. This narrative... View Details
- Web
Africa - Global Activities 2020
Growing and Scaling Businesses Ike Kyei, MBA 2019 Yeboah and Kyei acknowledge that the impact they’re having right now—helping to grow and scale existing businesses by working at Peak—wouldn’t have been... View Details
- 14 Jun 2004
- Research & Ideas
The Big Money for Big Projects
capital costs, have very low operating (marginal) costs, and have few investment opportunities. As a result, projects generate large amounts of "free cash flow" (cash flow in excess of what is needed to finance all positive NPV... View Details
- 01 Mar 2011
- News
Making Their Way
but from Mexico, South Korea, and elsewhere — was coming in at a lower price point than our unionized operations could match,” Chirchirillo recalls. “And many of my OPM classmates were from outside the United States, so I was getting a... View Details
J. Willard Marriott, Jr.
Residence Inn, and Ritz-Carlton. Other operations include Vacation Club International, Marriott Senior Living Services and Marriott Distribution Services (a food View Details
Keywords: Restaurants & Lodging
- 07 Sep 2021
- News
One Degree of Difference
having Spanish speakers on the staff and leadership team. “It means we’re developing a bilingual service from the beginning.” Beyond being the right thing to do, it’s critical to Ovia’s competitive advantage, he acknowledges: “If we’re... View Details
- 04 Jun 2024
- Blog Post
Finding Alignment to Make Impact: Layla Ramirez (MBA 2017)
secured a role with Management Leadership for Tomorrow (MLT), which would propel her career in a new, mission-driven direction. Connecting Impact and Advancement At MLT, Ramirez had the opportunity to connect with her professional purpose while utilizing her skills in... View Details
Keywords: All Industries
- 15 Feb 2016
- Research & Ideas
Want Your Employees to Plan Better for Retirement? Don't Do This
often look to similar individuals and imitate their actions. This allows them to capitalize on the research others have already done and makes them feel secure through a sense of normalcy. The publicly-held technology company Opower, which View Details
- 30 Jul 2019
- Blog Post
Leadership That Defines you – Reflecting on my Time at HBS
Michael Rodriguez (MBA '19) was born and raised in Los Angeles, CA and majored in Industrial & Systems Engineering at the University of Southern California. After college, he worked at NBC Universal for five years in various strategy, finance, and View Details
- April 2011 (Revised May 2012)
- Case
City Year: The Journey
By: Rosabeth Moss Kanter and James Weber
Throughout its first two decades, City Year, a non-profit organization, was dedicated to recruiting young adults to give a year of public service. It had passed through several growth phases but by 2010 a new challenge, and opportunity, had arisen when City Year and... View Details
Keywords: Education; Service Operations; Nonprofit Organizations; Growth and Development Strategy; Performance Efficiency; Resource Allocation
Kanter, Rosabeth Moss, and James Weber. "City Year: The Journey." Harvard Business School Case 311-080, April 2011. (Revised May 2012.)