Managing Difficult Interactions - Publications - Faculty & Research

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

useful metaphor because outcomes (market share, profits) in business are the result of interactions among the strategies of a set of players. The games businesses play involve a mix of cooperation to create value and competition and... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

06 Dec 2021
News

Monaco's Digital Transformation

Genta manages 5 percent of the state budget and a staff of 270. His ministry oversees the telecom industry and digital improvements in smart city initiatives, education, and health care, as well as programs and partnerships benefitting... View Details

Keywords: Jennifer Gillespie

16 Nov 2015
News

Connecting with Indigenous Traditions

Diego, followed by managing king crab and salmon fishing in Washington State and Alaska. “I was in Dutch Harbor, navigating the logistics of catching and freezing and making deals with Japanese customers,” he remembers. “I seemed to find... View Details

Keywords: Jill Radsken; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

01 Dec 2016
News

Alumni Books of 2016

specifically. Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work by Joseph L. Badaracco Jr. (MBA 1978) (Harvard Business Review Press) Part of a manager’s job is making tough calls, and the hardest... View Details

Web

Commencement 2017 Address | About

yet powerful principle: at a minimum, do no harm. You can exercise your responsibility to help rebuild trust not only by the big decisions you make leading organizations, but also by the smaller interactions you have every day.... View Details

23 Aug 2019
Sharpening Your Skills

Has the Corporate Mission Just Been Disrupted?

state of failure? Michael Porter and Katherine Gehl find a rigged American political system that limits competition and works against the public interest. Green Businesses Are Incredibly Difficult to Make Profitable. Try It AnywayMaking a... View Details

Keywords: by Sean Silverthorne; Green Technology

30 Sep 2002
What Do You Think?

Are Business Schools Really Important “Crucibles of Leadership?”

difficult for a school to create the equivalent of a tough childhood, a religious revelation, or a life and death experience." Setting aside the issue, Shaun Greene even questioned the importance of crucibles of leadership, raising... View Details

Keywords: by James Heskett

04 Jul 2016
Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

the Organizational Behavior unit at Harvard Business School, who spent five years as a management consultant at the Boston Consulting Group (BCG) before joining the HBS faculty. “And so we have this sort of binge diet kind of process of... View Details

Keywords: by Carmen Nobel

06 Jul 2015
Research & Ideas

Money and Quotas Motivate the Sales Force Best

just given it—conditional versus unconditional. Doug J. Chung, an assistant professor in the Marketing unit, and Das Narayandas, the James J. Hill Professor of Business Administration, explain what kind of bump managers can expect from... View Details

Keywords: by Roberta Holland; Retail

01 Jun 2017
News

Alumni and Faculty Books for June 2017

develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers, and design a management system and scorecard with which to run the new organization. Oui, La... View Details

01 Jun 2020
News

All Hands on Deck

start dates delayed, and those interested in hard-hit industries like hospitality and entertainment had to broaden their searches,” explains Kristen Fitzpatrick (MBA 2003), managing director of Career and Professional Development (CPD).... View Details

Keywords: Jen Mele

01 Feb 2000
News

Short Takes

evolve along this continuum, forward or backward," he says, "is a useful strategic tool for managers who are assessing what type of relationship they're in and considering if and how they should progress to the next stage." In the first,... View Details

Keywords: Nancy O. Perry

01 Jun 2014
News

What’s Next

Illustrations by John Ritter HBS/HU Growth With the Allston land purchase, Harvard University has begun to expand across the Charles River and around the HBS campus. How do you see the School interacting with the University (and... View Details

Keywords: HBS Campaign; Colleges, Universities, and Professional Schools; Educational Services

20 Mar 2013
Research & Ideas

How CEOs Sustain Higher-Ambition Goals

environment strategies. They also acknowledged the difficult challenge inherent in balancing the effort needed to achieve these goals with the central need to generate profit. "There's this natural tension," said Douglas Conant, former... View Details

Keywords: by Dina Gerdeman

09 Oct 2001
Research & Ideas

Five Questions for Paul Lawrence and Nitin Nohria

memory that the product was safe to drink. Q: What can any manager or business leader take away from reading Driven? A: All managers and business leaders need to get things done through people. It is hard to... View Details

Keywords: by Sean Silverthorne

30 Dec 2013
HBS Case

HBS Cases: What Warren Buffett Saw in Newspapers

move that would help raise the cash necessary to comply with a time-sensitive refinancing agreement-was announced in February 2012. "The company's difficult circumstances brought to mind one of my favorite Buffett quotes," Esty... View Details

Keywords: by Deborah Blagg; Journalism & News; Publishing

03 Mar 2008
Research & Ideas

Marketing Your Way Through a Recession

cement the loyalty of those who remain by assuring employees that the company has survived difficult times before, maintaining quality rather than cutting corners, and servicing existing customers rather than trying to be all things to... View Details

Keywords: by John Quelch

14 Apr 2009
First Look

First Look: April 14, 2009

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=409002 OppenheimerFunds and Take-Two Interactive (A) Harvard Business School Case 408-074 Describes the dilemma faced by Emmanuel Ferreira, a fund View Details

Keywords: Martha Lagace

Profile

Hiroshi Mikitani

startup venture is almost unheard of. Needless to say, in 1996, when Mikitani made his decision to quit IBJ and found Rakuten, his family, friends and colleagues were astonished. What would shock them far more, however, was what Mikitani View Details

16 Dec 2002
Lessons from the Classroom

Marrying Distance and Classroom Education

classroom. They might learn more and actually give back more to the company than they would with a standard teaching method. People who really like the classroomand the interaction in the classroom are less likely, I think, to enjoy the... View Details