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Show Results For
- All HBS Web
(4,706)
- People (27)
- News (1,277)
- Research (2,768)
- Events (13)
- Multimedia (11)
- Faculty Publications (1,511)
Henry Taub
Taub took a back-office, manual operation and turned it into a successful business proposition. In starting ADP, he concentrated on providing payroll services for small businesses and for financial View Details
Keywords: Services
- 25 Feb 2021
- News
Building Hope
double the general population and has “increased substantially” for veterans, ages 18 to 34, since 2005. For Mike Zapolin (OPM 33, 2004), this was a seemingly intractable problem that deserved a radical solution. Zapolin, who goes by “Zappy,” is a longtime View Details
Keywords: Daniel Morrell
- 01 Jun 1999
- News
Where Main Street Meets Wall Street
have made an important contribution to both the democratization and the strengthening of the American economy," says HBS professor Jay O. Light, an expert on the financial services industry. And now, according to Light and other... View Details
Keywords: Garry Emmons
- Web
Residential Life | MBA
fees include the cost of utilities at all complexes and Internet in select locations; 24-hour maintenance service is provided. Students and families living in Harvard University Housing have access to the... View Details
- 01 Jun 2008
- News
Alumni Clubs Put Skills to Work
program that provides a path to college, starting in middle school, for low-income students. In recognition of ongoing efforts, several alumni clubs recently received the President’s Council on Service and... View Details
- 05 Sep 2014
- Blog Post
CPD on the Road in Manila
the 40+ medians common throughout Europe and Japan. Labor continues to be one of the country’s biggest exports with overseas workers remitting cash to their families back home, but there’s a growing local consumer market. With 38 million View Details
- 01 Dec 2004
- News
Getting Personal
marketing themselves? Many mature service industries are in a service “arms race” in which they keep adding more and more services cumulatively over time. But consumers don’t... View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
provides a wide array of in-aisle treats and accessories to drive impulse purchases. At the same time, they've maintained a strategy of exclusivity with pet food so that they are not stocking all of the same items that Walmart and the... View Details
- July 2001 (Revised February 2002)
- Case
Enspire Learning
An MBA student founds an e-education business and must decide which customers to target and which products/services to produce. View Details
Keywords: Customer Relationship Management; Internet and the Web; Service Delivery; Education; Business Startups; Planning; Web Services Industry; Web Services Industry
Hallowell, Roger H., Frank J Andrasco, Hans ten Cate, and Bjorn Billhardt. "Enspire Learning." Harvard Business School Case 802-001, July 2001. (Revised February 2002.)
- Web
IT Strategy: Building a Smarter, Scalable Future in the Cloud | Information Technology
applications over the internet as opposed to local computers or physical data centers. As part of HBS IT’s Strategic Plan, a Cloud Program has been established to help enhance agility, experimentation, and rapid evolution of cloud usage... View Details
- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
production methods. But the payoffs have not been nearly as dramatic for service industries applying lean principles. HBS professor David Upton and doctoral student Bradley Staats look at the experience of Indian software View Details
- 01 Apr 2000
- News
Strike Up the Broad(band)
open-standards, fertile software platform from which thousands of novel applications will bloom." While many of those new applications will benefit consumers, the authors raise concerns that the technology might exacerbate the "Big Brother dilemma" -- giving View Details
- 22 Feb 2022
- News
Vision: Learning Curve
children and parents alike. “Our interests really aligned on early childhood education,” Mahajan says. Recognizing that more than 50 percent of Indians have smartphones—and that mobile internet penetration is high, even among low-income... View Details
- 01 Dec 2000
- News
Everything Old Is New Again: The History of Technological Frontiers
into public stock offerings capitalizing on the boom, only to experience financial heartache when the bubble burst. Sound like the Internet revolution of the 1990s? Try the radio revolution of the 1920s. In a presentation to alumni at a... View Details
- 19 May 2014
- Research & Ideas
Why Companies Should Compete for Your Privacy
Competition drives the supply of services with a low level of disclosure, since some customers will choose to pay more for a service in exchange for keeping their personal information under wraps.... View Details
- 15 Oct 2024
- Research & Ideas
We Have Better Ways to Break Habits Than Willpower. Why Don't We Use Them?
strategies—external aids like Internet blockers, nicotine patches, and swear jars. At the same time, studies show that few people use these supportive strategies. Why? “We know these kinds of strategies are helpful, and we know they tend... View Details
Keywords: by Michael Blanding
- 11 Jun 2020
- In Practice
Are Digital Organizations Better at Overcoming COVID?
provided but to augment and expand their offerings. Telemedicine is a terrific example of this. Many health care providers have already moved to virtual visits and ramped up new types of View Details
Keywords: by Danielle Kost
- 01 Dec 2000
- News
Global Leadership Initiative's Director Focuses on Technology
incubators at the School experimenting with electronic distance-learning models, the Global Leadership Initiative has already launched a number of key research projects. The first, an interactive Internet survey available on the HBS... View Details
- 01 Mar 2009
- News
A New Approach to Health-Care Reform
patients’ needs. Today’s doctors work in a system where they are rewarded by Medicare and insurance companies for the number and cost of the services they provide rather than by the value of those View Details
Kenneth T. Wessner
Wessner landed ServiceMaster’s first hospital services contract that became the foundation for the company’s rapid growth. ServiceMaster eventually provided maintenance and housekeeping View Details
Keywords: Services