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Show Results For
- All HBS Web
(3,007)
- People (5)
- News (844)
- Research (1,900)
- Events (4)
- Multimedia (31)
- Faculty Publications (1,081)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
companies pay more attention to outbound than inbound calls. "As financial institutions attempt to sell more to new or existing clients," they write, "they lose sight of customer service. As service drops, retention becomes... View Details
- Web
Research Resources | Baker Library
Photographers, 1950–1972 (Series XI) Test photographs taken by a selection of photographers whom Polaroid employed to test and critique its products. Marketing and Advertising Records, 1928–2004 (Series XII) Documentation of the company’s efforts to market and View Details
- 26 Feb 2021
- News
Latinx on Boards; High-Tech Reforestation
“Our market opportunities include leasing the drone technology and proprietary seeders, and selling the seed pods to other organizations worldwide to help them reforest the planet.” Lord of the Trees is raising money and looking for... View Details
Keywords: Margie Kelley
- 01 Oct 2001
- News
Q&A: Orin Smith
the quintessential entrepreneur." When Schultz purchased the Starbucks name and assets in 1987 for $3.8 million, the company, founded in 1971, had six retail stores that sold whole bean coffee, tea, and spices. Three years later, there were forty-five Starbucks stores... View Details
- 01 Dec 2005
- News
One-on-One with Peter Cuneo
entering the direct-to-video business by producing animated, full-length films that sell directly to retailers. When it comes to licensing, we don’t like to risk our own capital. Since I came to the company in 1999, we’ve done 1,500... View Details
- 01 Oct 2002
- News
Sam Hayes
have meat inspectors stamping each individual steer. The meat packers themselves must make sure that all the product they sell is of good quality, as represented. I believe the regulatory tools we have in place are enough. Considering its... View Details
Keywords: Garry Emmons
- 10 Jun 2014
- First Look
First Look: June 10
selling valuable and scarce products are more likely to have separate primary and secondary markets and will therefore appropriate more value when secondary markets thicken. Firms selling products that are... View Details
Keywords: Sean Silverthorne
- 03 Nov 2009
- First Look
First Look: Nov. 3
shocks, i.e., they must buy or sell at the same time. Two assets are "co-fragile" if their owners have correlated trading needs, even if the holdings of these owners do not directly overlap. We formalize this idea and apply it... View Details
Keywords: Martha Lagace
- 09 Sep 2008
- First Look
First Look: September 9, 2008
dialogue with Michel about selling the company or expanding their relationship. Michel wondered if the time was right to sell or if he should grow Affinity Labs further with the hope of creating a company... View Details
Keywords: Sean Silverthorne
- 24 Mar 2008
- Research & Ideas
Reducing Risk with Online Advertising
shape of the compensation function—the bonuses offered to advertising partners as volume increases. Typically the more you sell, the more you get paid, and disproportionately so. Sell 20 percent more and you might get paid 25 percent... View Details
- 09 Mar 2020
- Research & Ideas
Warring Algorithms Could Be Driving Up Consumer Prices
being in second place, it’s a pretty good place to be.” Consumers end up paying more To study how pricing algorithms affect competition, MacKay and Brown collected detailed pricing data from five large, multicategory retailers selling the... View Details
- 09 Jun 2014
- Research & Ideas
The Manager in Red Sneakers
can leverage this is by launching line extensions that are seen as unique and nonconforming," Keinan says. The article notes that some products on the market already seem to be "engineered for nonconformity," such as the LittleMissMatched brand that intentionally View Details
- 14 Sep 2009
- Research & Ideas
Understanding Users of Social Networks
findings show that people don't click through on advertising on social networks. "A good analogy is to imagine sitting at a table with friends when a stranger pulls up a chair, sits down, and tries to sell you something while you are... View Details
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
stars. Announced actions against an Iowa dairy after illegal drug residues were found in the dairy's cows; a Tennessee company for selling a substance billed as both a preventative against skin cancer and a tanning agent; and a medical... View Details
- 01 Oct 2001
- Research & Ideas
Five Questions for Stuart Gilson
the process. In the U.S., bankruptcy can also be used to revitalize the business—for example, by allowing companies to reject unfavorable leases, or sell unwanted assets in a competitive auction. The second reason to restructure is to... View Details
Keywords: by Sean Silverthorne
- 17 Sep 2001
- Research & Ideas
Is There Help for the Big Ticket Buyer?
"rationality" of the decision, when rationality is defined as maximizing the consumer's expected utility. The consumer's decision of whether or not to buy a product is a highly appropriate dependent variable for consumer research targeted toward companies... View Details
Keywords: by Max H. Bazerman
- Web
Can Private Equity Reach Regular People? One Company’s Mission | Working Knowledge
cash for multiple years. “If you want to buy a stock, it can be done with a quick click on your phone. You own it and you can sell it,” says Ivashina. PE investors need to be more flexible with cash—and funds must shoulder the risk of... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
the existing target markets. Great enterprise selling happens at the intersection of true customer pain and a credible solution. Play to win the game! —Rob Biederman (MBA 2014) is a managing partner of Asymmetric VC, the chairman and... View Details
- 01 Mar 2011
- News
The Rankings Game
methodologies differ so much that “the best” school in one ranking can fall far behind in others. So while the rankings game is great for selling publications, it’s confusing for readers. Bloomberg Businessweek bases its ranking largely... View Details
- 03 Apr 2006
- What Do You Think?
Has Globalization Reached Its Peak?
Summing Up The global corporation and globalization in general are poised to achieve new and different heights, if responses to this month's column are to be believed. As Greg Bownik put it, "for globalization to peak businesses would have to stop communicating,... View Details
Keywords: by James Heskett