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Show Results For
- All HBS Web
(4,686)
- People (13)
- News (1,430)
- Research (2,710)
- Events (9)
- Multimedia (7)
- Faculty Publications (1,733)
- 01 Mar 2012
- News
Health Care’s New Frontier
holistic health-care clinics for women became athenahealth, a $245 million enterprise that provides cloud-based practice management, billing, and electronic health record services to over 31,000 medical providers across the United States.... View Details
- 01 Dec 2000
- News
Books
culture, structures, and management systems. Kaplan and Norton outline five requirements for building a strategy-focused organization: translating strategy to operational terms, aligning the organization to the strategy, making strategy... View Details
- 10 Dec 2010
- News
Notes from the Trenches
was critical in getting the ball rolling for Relay Rides, a service allowing customers to rent neighborhood cars from private owners by the hour or by the day. (Clark also got some “Air Time” in the December Bulletin. By the fall of his... View Details
- Profile
Roy Ben-Dor
at Cdigix, "a comprehensive, media service targeted at the college market and delivered over the local area network. In many ways, it was an extension of my father's business – a glimpse of the promised land of what broadband access... View Details
- October 2000 (Revised March 2001)
- Case
Firestone/Ford Tire Controversy, The (A)
By: V.G. Narayanan and Roger Orosman Nieves
Examines the high-profile Firestone/Ford product recall/investigation that took place in the summer of 2000. Focuses on the management of supplier relationships and incentives. View Details
Keywords: Knowledge Sharing; Supply Chain Management; Motivation and Incentives; Crisis Management; Corporate Accountability; Product; Service Operations; Auto Industry
Narayanan, V.G., and Roger Orosman Nieves. "Firestone/Ford Tire Controversy, The (A)." Harvard Business School Case 101-034, October 2000. (Revised March 2001.)
- 03 Mar 2015
- First Look
First Look: March 3
that covers all the procedures, tests, drugs, devices, and services involved in inpatient, outpatient, and rehabilitative care for a patient's medical condition. For chronic conditions and primary care, a bundled payment is a single... View Details
Keywords: Sean Silverthorne
- 01 Mar 2006
- News
Faculty Books
operations covering widely recognized brands including Lipton, Hellmann’s, Birds Eye, Ben & Jerry’s, Dove, Sunsilk, and Pond’s. Taking advantage of full access to corporate archives and executives, Jones discusses Unilever’s strategies to... View Details
- 01 Jun 2012
- News
Tickling the Ivories
producer (sex, lies, and videotape), and is a prolific author. Founder and chairman of the San Francisco–based Institute for Large Scale Innovation, he advises corporations and governments on innovation, organizational transformation, and... View Details
- Web
Launching Global Ventures - Course Catalog
offer advantages, it also exposes the venture to substantial risk. How do founders and managers overcome the “difficult middle zone of globalization” to fully realize the advantages of an international-first business model? Through cases on ventures whose View Details
- 01 Dec 2013
- News
Curing Health Care
professional network for physicians.) Each year, Rock Health selects about 20 companies from thousands of applications to receive backing in the form of funding (grants up to $20,000 or convertible notes of $100,000) and services (office... View Details
- 01 Mar 2012
- News
Going Up
structure will house living quarters and classrooms for HBS Executive Education programs. Pictured are (left to right) Tata Sons VP Venkat Venkataramanan, HBS chief of operations Andy O’Brien, Tata, and Tata Sons deputy chairman Cyrus... View Details
- 30 Jun 2015
- First Look
First Look: June 30, 2015
leaders focus on the few things that produce results and experiences for the right customers; (3) the best service operating strategies don't require tradeoffs, so leaders foster "both/and"... View Details
Keywords: Carmen Nobel
- 01 Dec 2009
- News
Robert Goodwin
services than we can take on. Organizationally, we’ve taken this from concept to reality in just about two years’ time. We need about $250,000 to meet our annual budget, but if someone gave us $5 million tomorrow we could easily View Details
- 01 Apr 2001
- News
Beyond the Rim: New Paths to Success in Asia
Group who has been working recently with a number of faculty members to develop Asian-based cases for the School’s curriculum. “There’s one Chinese company, for example, that has established an e-mail/postal service that expedites... View Details
- 25 Sep 2009
- News
Are You Being Served?
alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
Fifth Third’s employees back to the office he remarked that, “We can’t be a great company working remotely We can get the job done, but it’s tough to flourish.” The comment refers to Fifth Third’s management core. Like many service... View Details
Keywords: by James Heskett
- 29 Sep 2015
- Research & Ideas
Work 3.0: Redefining Jobs and Companies in the Uber Age
relationship. With operations primarily online, their major expenses are technology and advertising. Labor costs are miniscule, because the workers who create revenue are independent contractors. In contrast, traditionally structured... View Details
- 03 Apr 2019
- News
Finding Common Ground
from opioids), Shumway also cites domestic abuse and criminal records that prevent reintegration into society as primary factors that contribute to homelessness. “A disproportionate number of the homeless are also veterans with mental health challenges related to their... View Details
Keywords: Deborah Blagg
- August 2011
- Teaching Note
Exeter Group, Inc. (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409001. View Details
- 2009
- Working Paper
Applying the Care Delivery Value Chain: HIV/AIDS Care in Resource Poor Settings
By: Joseph Rhatigan, Sachin H Jain, Joia S. Mukherjee and Michael E. Porter
The care delivery value chain is a framework that can help conceptualize the organization and structure of care delivery for medical conditions. We apply this framework to HIV/AIDS care in resource-limited settings. Several conclusions arise than can help inform... View Details
Keywords: Customer Value and Value Chain; Framework; Health Care and Treatment; Health Disorders; Service Delivery
Rhatigan, Joseph, Sachin H Jain, Joia S. Mukherjee, and Michael E. Porter. "Applying the Care Delivery Value Chain: HIV/AIDS Care in Resource Poor Settings." Harvard Business School Working Paper, No. 09-093, February 2009.