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  • Web

Research - Behavioral Finance & Financial Stability

2007-2009. They find evidence that suggests that fund managers’ personal experiences were highly determinate of both the quantity and quality of these risky assets held prior to the crisis. See Sergey’s other research work here , Samuel’s... View Details
  • Forthcoming
  • Article

Punitive but Discerning: Reputation Can Fuel Ambiguously-Deserved Punishment, but Does Not Erode Sensitivity to Nuance

By: Jillian J. Jordan and Nour Kteily
The desire to appear virtuous can motivate people to punish wrongdoers, a desirable outcome when punishment is clearly deserved. Yet claims that “virtue signaling” is fueling a culture of outrage suggest that reputation concerns may inspire even potentially unmerited... View Details
Keywords: Outrage; Signaling; Ideology; Moralistic Punishment; Reputation; Moral Sensibility
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  • April 2024 (Revised November 2024)
  • Case

Moderna: Pioneering a People Platform to Accelerate Science Innovation

By: Tatiana Sandino, Emil Dy and Samuel Grad
Moderna was founded in 2010 to explore how messenger ribonucleic acid (mRNA) could be used to create breakthrough medicines by encoding instructions for the body to create antibodies. When Stéphane Bancel (HBS 2000) took over in 2011, he bet on the potential of this... View Details
Keywords: Disruptive Innovation; Talent and Talent Management; Selection and Staffing; AI and Machine Learning; Digital Strategy; Innovation and Management; Leadership Development; Management Practices and Processes; Management Systems; Organizational Culture; Performance Evaluation; Alignment; Employee Relationship Management; Science-Based Business; Expansion; Pharmaceutical Industry; Biotechnology Industry; United States
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  • September 2011 (Revised February 2013)
  • Case

Cleveland Clinic: Improving the Patient Experience

By: Ananth Raman and Anita L. Tucker
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
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  • 16 Oct 2015
  • Blog Post

HBS and the Arts

public school students from all over New York City would meet to discuss one or two works of art from the collection in depth. The conversation was moderated by a wonderful museum educator named Rika Burnham, who had a talent for allowing our View Details
  • November 2002 (Revised January 2004)
  • Case

Martha McCaskey

By: Joshua D. Margolis and Bart J. van Dissel
Martha McCaskey, a project leader at a consulting firm, is asked to complete a project at a crucial point in her career. Successful completion of the project would gain McCaskey a promotion and a significant raise. McCaskey, however, cannot see a way to complete the... View Details
Keywords: Ethics; Values and Beliefs; Personal Development and Career; Decision Making; Problems and Challenges; Consulting Industry
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  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

What’s on HBS faculty members’ reading list for summer 2021? Which books are most meaningful to them and why? Below, faculty share their top picks, ranging from biographies and memoirs to their colleagues’ latest works. Julia Austin: Social justice and the Obamas I... View Details
Keywords: by Kathryn Haviland
  • 14 Nov 2023

The Value of an MBA for STEM Majors

Have you ever wondered what an MBA could do to help you accomplish your personal and professional goals? Join us to hear more about why an MBA degree can be of value to STEM major students. View Details
  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

strategy of demanding and defining reciprocity plays out in a variety of contexts; those who understand how to use it can profit from it immensely. A great example is a tactic consultants and contractors use. When a client praises her work, a smart consultant will... View Details
Keywords: by Deepak Malhotra
  • 11 Mar 2021
  • News

Leading with Heart

speaks to Ranjay Gulati—his former college classmate and his eventual HBS Executive Education professor—about how Panera has faced the myriad challenges of the pandemic, the leadership values that guide him, and how a deep, personal loss... View Details
  • 2008
  • Book

Managing Your Boss

By: John J. Gabarro and John P. Kotter
Managing your boss: Isn't that merely manipulation? Corporate cozying up? Not according to John Gabarro and John Kotter. In this handy guidebook, the authors contend that you manage your boss for a very good reason: to do your best on the job—and thereby benefit not... View Details
Keywords: Communication; Decision Making; Information Management; Managerial Roles; Negotiation Tactics; Performance Productivity; Personal Development and Career; Relationships; Personal Characteristics
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  • Web

Your Alumni Community - Alumni

a myriad of issues. Circles are designed to foster genuine relationships between alumnae, and give women the opportunity to learn from, support and inspire one another – both personally and professionally. Reunions Reconnect with... View Details
  • 07 Jul 2011
  • What Do You Think?

So We Adapt. What’s the Downside?

we convince ourselves that there isn't much to be learned from a mistake because the mistake doesn't matter. He prescribes such things as the utilization of spaces like universities in which to experiment safely, or a personal critic or... View Details
Keywords: by Jim Heskett
  • 14 Mar 2018
  • Research & Ideas

Feeling Stressed? Try Sniffing Your Romantic Partner's Shirt

published in the Journal of Personality and Social Psychology. “Many people wear their partner’s shirt, or they sleep on their partner’s side of the bed when they’re away; I was interested in whether there was any benefit to those... View Details
Keywords: by Carmen Nobel
  • 28 Jan 2008
  • Research & Ideas

Billions of Entrepreneurs in China and India

rural settings. Caste in India is both less important and more important than it used to be. In some sense business is a great leveler. In the cities a low-caste person may earn a lot more than a high-caste person. Business cares about... View Details
Keywords: by Martha Lagace
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

Unilever's market positions in detergents. The attempts to find more profitable growth opportunities through innovation, in products as diverse as fresh dairy and feminine hygiene, largely came to naught, as did attempts to buy into the fast-growing View Details
Keywords: by Geoffrey Jones; Consumer Products
  • 14 Jul 2014
  • Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

What do Porsche fanatics, a video game hater, and a person who cooked two weeks' worth of meals in a rice cooker have in common? They are all "extreme consumers"—those whose tastes are so out there that mainstream market researchers tend... View Details
Keywords: by Michael Blanding
  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Related
  • 2000
  • Book

Competitive Environmental Strategy: A Guide to the Changing Business Landscape

By: Andrew J. Hoffman
Environmental concerns can greatly affect business success, regardless of whether a business person or corporation shares those concerns. Today's corporate managers must understand the power of environmental issues, and shift their mindset from one focused on... View Details
Keywords: Competitive Strategy; Environmental Management; Social Issues; Organizational Change and Adaptation
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  • 2023
  • Case

Christiana Figueres and the Collaborative Approach to Negotiating Climate Action

By: James K. Sebenius, Laurence A. Green, Hannah Riley-Bowles, Lara SanPietro and Mina Subramanian
This case study centers on Harvard’s Program on Negotiation 2022 Great Negotiator, Christiana Figueres, and her efforts as Executive Secretary of the United Nations Framework Convention on Climate Change (UNFCCC) to build momentum for, and ultimately pass, the 2015... View Details
Keywords: Climate Change; Negotiation; Environmental Regulation; International Relations; Leadership
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