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  • 09 Sep 2009
  • First Look

First Look: September 9

communication and engagement practices, can encourage frontline workers to conduct problem solving. We test our hypotheses in the health care context, in which the use of incident reporting systems to... View Details
Keywords: Martha Lagace
  • Web

Topics - HBS Working Knowledge

Government and Politics (455) Groups and Teams (37) Growth Management (12) Growth and Development Strategy (40) Growth and Development (16) Happiness (29) Health Care and Treatment (96) View Details

    Nancy F. Koehn

    Nancy F. Koehn is a historian at the Harvard Business School where she holds the James E. Robison chair of Business Administration. Koehn's research focuses on crisis leadership and how leaders and their teams rise to the challenges of high-stakes situations. Her... View Details

    Keywords: health care; health care; health care; health care; health care; health care; health care; health care; health care; health care
    • 2013
    • Working Paper

    Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time

    By: Jillian Berry Jaeker, Anita L. Tucker and Michael H. Lee
    We exploit an exogenous process change at two emergency departments (EDs) within a health system to test the theory that increasing capacity in a discretionary work setting increases wait times due to additional services being provided to customers as a consequence of... View Details
    Keywords: Technology; Demand and Consumers; Service Delivery; Health Care and Treatment; Business Processes; Health Industry
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    • Web

    Strategy for Universities & Nonprofits - Institute For Strategy And Competitiveness

    customers must be quantified and measured Social organizations often pursue multiple societal outcomes , which requires multiple measured goals Understanding the full costs of delivering outcomes is... View Details

      Rosabeth M. Kanter

      Rosabeth Moss Kanter holds the Ernest L. Arbuckle Professorship at Harvard Business School, specializing in strategy, innovation, and leadership for change. Her strategic and practical insights guide leaders worldwide through teaching, writing, and direct... View Details

      Keywords: health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care
      • May 2024
      • Supplement

      DRSi (A)

      By: Richard S. Ruback and Royce Yudkoff
      In March of 2019, Jen Ransom Fuller purchased DRSi. DRSi, located in Bellevue, Washington, printed and reproduced architectural plans and drawings. Fuller planned to use her first year of ownership to learn the business and to run it in much the same way as the seller.... View Details
      Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Pandemics; Selection and Staffing; Employee Relationship Management; Production; Logistics; Safety; United States; Washington (state, US)
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      • Web

      Employment Data Trends

      Employment Data Trends Employment Data Trends Trends Career Data Internship Data Trends by Industry 2020 2021 2022 2023 2024 Consulting 24% 23% 26% 25% 18% Consumer Products 3% 3% 3% 4% 3% Entertainment / Media 2% 3% 3% 1% 3% Health View Details
      • 14 Feb 2023
      • HBS Case

      Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis

      Sweden has long seemed like a social-welfare capitalist dream come true, where companies and labor unions collaborate in harmony with government support. Swedish citizens are among the wealthiest in the world, and they enjoy publicly provided View Details
      Keywords: by Lane Lambert
      • May 2024 (Revised February 2025)
      • Case

      Choosing the Course of Passion: Brooke Boyarsky Pratt at knownwell

      By: Jon M. Jachimowicz and Alexis Lefort
      Brooke Boyarsky Pratt (HBS ’13) enjoyed considerable success in her early career, quickly climbing the ranks to associate partner at McKinsey, and later becoming an executive vice president at Berkadia, a Berkshire Hathaway portfolio company. Throughout these years,... View Details
      Keywords: Passion; Career; Career Planning; Purpose; Personal Development and Career; Mission and Purpose; Identity; Business Startups; Health Care and Treatment; Health Disorders; Growth and Development Strategy; Market Entry and Exit; Health Industry; United States
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      • Web

      News - Institute For Strategy And Competitiveness

      the principles of value-based health care can be applied in low and middle income countries and how it can assist the the journey to universal health coverage. August 2019... View Details
      • 03 Jul 2012
      • First Look

      First Look: July 3

      details Schön Klinik's founding, its early focus on measurement and improvement, and the design and implementation of a system-wide structure for measuring and reporting actual health outcomes. The case details the View Details
      Keywords: Sean Silverthorne
      • 15 Feb 2022
      • Book

      When Working Harder Doesn’t Work, Time to Reinvent Your Career

      pretty wet behind the ears. But here’s the good news: at age seventy-two, you still have half your work to go! Better take care of your health so you can write your best books into your eighties. If you take... View Details
      Keywords: by Avery Forman
      • Web

      Accounting & Management Curriculum - Faculty & Research

      Business Leaders (also listed under Technology & Operations Management) Suraj Srinivasan Spring 2026 Q4 1.5 Strategy Execution Robert Simons Spring 2026 Q4 1.5 Systems for Scaling Ventures (SSV) (also listed under Entrepreneurial Management) Tatiana Sandino Spring 2026... View Details
      • 01 Nov 2020
      • Research & Ideas

      Good Leadership Is an Act of Kindness

      cares about their well-being. Many realize that this needs to change. Practicing active, habitual kindness can transform the remote workplace and it can start today. A little reassurance, compassionate listening, a conscious effort to... View Details
      Keywords: by Boris Groysberg and Susan Seligson
      • 12 Dec 2023
      • Blog Post

      Bridging Science and Business: My Summer Internship at Eli Lilly

      Earlier this year, I had the incredible opportunity to further cultivate my intersecting interests during a transformative internship at Eli Lilly. It wasn't just a summer of tasks and projects—it was an experience that tied together my lifelong curiosity, my... View Details
      • Web

      Key Stakeholders - Institute For Strategy And Competitiveness

      and Elizabeth Teisberg. Since the book was published in 2006, Porter and many others-fellow academics, health care experts, practitioners and policymakers-have further explored how a View Details
      • Web

      U.S. Cluster Mapping Project - Institute For Strategy And Competitiveness

      HBS ISC About Michael Porter About Michael Porter A Letter from Michael Porter Biography The Essential Porter Honors & Awards Affiliated Organizations & Institutions VBHCD Initiative Affiliated Organizations... Affiliated Organizations & Institutions ICHOM VBHCD... View Details
      • Web

      Human Behavior & Decision-Making - Faculty & Research

      inequities in half—demonstrating the framework’s promise as a guide to targeted, measurable, and sustainable equity improvement. Keywords: Equality and Inequality ; Demographics ; Outcome or Result ; Health... View Details
      • 24 Feb 2022
      • News

      Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC