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  • 20 Nov 2017
  • Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

by shopping at neighborhood businesses. Indie bookstores won customers back from Amazon, Borders, and other big players by stressing a strong connection to local community values. Curation: Independent... View Details
Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail
  • 22 Nov 2016
  • Working Paper Summaries

Explaining the Persistence of Gender Inequality: The Work-Family Narrative as a Social Defense against the 24/7 Work Culture

Keywords: by Irene Padavic, Robin J. Ely, and Erin M. Reid
  • 06 Dec 2021
  • News

Action Plan: Whole Sale

The future of retail won’t be brick and mortar or online, says Musab Balbale (MBA 2007). Instead, it will be a more inclusive combination of the two. Balbale, who spent several years of his career focused exclusively on online sales, is... View Details
Keywords: April White; ecommerce; bricks and mortar; marketing; beauty
  • 01 Jun 2002
  • News

Profile: The Invisible Hand - Robert Massie and God's Green Earth

taken away and then given back,” he says, “you want to use it in the very best way you can.” Web Exclusive: Bob Massie - Finding His Place at HBS “I owe a great deal to the late Professor John Matthews,” Bob Massie says, as he retraces... View Details
Keywords: Garry Emmons; management; ethics
  • May 2020 (Revised January 2022)
  • Case

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (A)

By: Linda A. Hill, Allison J. Wigen and Emily Tedards
Michael Ku joined Pfizer in 2011, after the company had undergone three large-scale mergers and acquisitions. His mission was to drive the digital transformation of the company’s clinical supply chain, but he knew he had to start with the culture. Over the next eight... View Details
Keywords: Innovation; Digital; Change; Culture; Management; Talent; Pharmaceutical Companies; Customer-centricity; Collaboration; Cross-functional Management; Purpose; Leadership; Innovation and Invention; Transformation; Organizational Culture; Change Management; Talent and Talent Management; Customer Focus and Relationships; Supply Chain; Decision Making; Mission and Purpose
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  • May 2021 (Revised February 2024)
  • Teaching Note

THE YES: Reimagining the Future of E-Commerce with Artificial Intelligence (AI)

By: Ayelet Israeli and Jill Avery
THE YES, a multi-brand shopping app launched in May 2020 offered a new type of buying experience for women’s fashion, driven by a sophisticated algorithm that used data science and machine learning to create and deliver a personalized store for every shopper, based on... View Details
Keywords: Data; Data Analytics; Artificial Intelligence; AI; AI Algorithms; AI Creativity; Fashion; Retail; Retail Analytics; E-Commerce Strategy; Platform; Platforms; Big Data; Preference Elicitation; Predictive Analytics; App Development; ＂Marketing Analytics＂; Advertising; Mobile App; Mobile Marketing; Apparel; Online Advertising; Referral Rewards; Referrals; Female Ceo; Female Entrepreneur; Female Protagonist; Analytics and Data Science; Analysis; Creativity; Marketing Strategy; Brands and Branding; Consumer Behavior; Demand and Consumers; Forecasting and Prediction; Marketing Channels; Digital Marketing; Internet and the Web; Mobile and Wireless Technology; AI and Machine Learning; E-commerce; Digital Platforms; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; United States
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  • February 2011
  • Case

Rebecca S. Halstead: Steadfast Leadership

By: Boris Groysberg and Deborah Bell
Reviews Rebecca Halstead's career history, detailing how, through her personal attributes, skills, experiences, challenges, and organizational practices she developed into a successful leader and commander in the U.S. Army. The case profiles her leadership style and... View Details
Keywords: Working Conditions; Groups and Teams; Competitive Strategy; Personal Development and Career; Organizational Culture; Personal Characteristics; Leadership Style; Gender; Power and Influence
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  • September 2009
  • Article

Spousal Control and Intra-Household Decision Making: An Experimental Study in the Philippines

By: Nava Ashraf
Using an experimental design I elicit causal effects of spousal observability and communication on financial choices of married individuals in the Philippines. Making choices public moves men from putting money into their own account to consumption; communication with... View Details
Keywords: Intra-household; Bargaining; Experiments; Economic Development; Saving; Governance Controls; Decision Choices and Conditions; Personal Finance; Family and Family Relationships; Household; Gender
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  • 04 Jun 2024
  • Research & Ideas

Navigating Consumer Data Privacy in an AI World

generative artificial intelligence (AI) explodes, companies face balancing individual privacy, coveted data insights, and the law—all while pursuing competitive advantage. Eva Ascarza, the Jakurski Family Associate Professor at Harvard... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • September 2017 (Revised June 2021)
  • Supplement

Tempur Sealy International (B)

By: Benjamin C. Esty and Lauren G. Pickle
Analyzes the commercial relationship between Tempur Sealy and Mattress Firm following the events discussed in the (A) case. View Details
Keywords: Porter's 5 Forces; Bargaining Power; Buyer Power; Customer Power; Supplier Power; Negotiations; Value Capture; Consumer Durables; Consumer Discretionary; Mattresses; B-2-B; Industry Dynamics; Compensation; Corporate Strategy; Business Strategy; Value Creation; Competition; Cooperation; Private Equity; Distribution; Negotiation; Industry Structures; Customers; Relationships; Leadership; Distribution Industry; Manufacturing Industry
Related
  • 05 Apr 2010
  • Research & Ideas

HBS Cases: iPads, Kindles, and the Close of a Chapter in Book Publishing

commission on every sale. (E-book editions of most new fiction and nonfiction releases will cost between $12.99 and $14.99.) "Publishers are worried that more and more... View Details
Keywords: by Julia Hanna; Information; Publishing; Entertainment & Recreation
  • 2010
  • Book

Builder’s Apprentice: A Memoir

By: Andrew J. Hoffman
In 1986, Andrew (Andy) Hoffman quit an engineering job, declined acceptances for graduate school at Harvard and Berkeley and accepted a carpenter's job in Nantucket. Unbeknownst to him, he had entered the world of high-end custom building. Within four years, he was... View Details
Keywords: Personal Development and Career; Construction Industry
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  • Oct 07 2020
  • Testimonial

Embrace New Ways of Viewing Yourself

  • 05 Oct 2016
  • What Do You Think?

Can the US Economy Regain the Growth and Prosperity of the Past?

H. Duell, Commission of the U.S. Patent Office in 1899 (early in Gordon’s “special century”). What I believe, based on personal homework, is limited to just a few things: (1) there is economic growth and... View Details
Keywords: by James Heskett
  • 06 Aug 2018
  • Research & Ideas

Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels

quickly and cheaply than ever before. The reason? Tools are being developed that have more knowledge baked into them, meaning manufacturers don’t have to develop as much custom technology to compete. Sean... View Details
Keywords: by Sean Silverthorne; Manufacturing; Electronics
  • 25 Sep 2017
  • Research & Ideas

Why Politics is Failing America, and What Business Can Do To Help

industrial complex that limits healthy competition in order to promote its continued growth and caters to the power and profit-driven demands of its best customers instead of... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

the opportunity to earn high compensation--but jobs that often become too demanding for some employees, particularly those with health problems or family obligations.    Former employees complained about bosses who lacked empathy for their problems View Details
Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion
  • April 2011
  • Module Note

Customer-Centric Information and Control Systems in B2B Settings: The Case for Customer-Supplier Partnerships

By: Francisco de Asis Martinez-Jerez
Keywords: Customers; Information; Information Management; Partners and Partnerships
Related
  • Winter 2015
  • Article

When One Size Doesn't Fit All: Evolving Directions in the Research and Practice of Enterprise Risk Management

By: Anette Mikes and Robert S. Kaplan
Enterprise risk management (ERM) has become a crucial component of contemporary corporate governance reforms, with an abundance of principles, guidelines, and standards. This paper portrays ERM as an evolving discipline and presents empirical findings on its current... View Details
Keywords: Contingency Theory; Grounded Research; Risk Management; Customization and Personalization
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  • 10 Jun 2021
  • Blog Post

Managing Sustainable Advantage with Key ESG Cofounders, Anne-Marie Schoonbeek and Heleen van Poecke

to build a business where they could: Help their customers unlock value while improving their impact on society Put their Finance, Consulting and SaaS experience to good use. Conversations with HBS alumni at... View Details