employee management - Publications - Faculty & Research

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

America's Innovation & Development Team quickly realized that it would be very difficult to conduct a diverse array of experiments within the confines of a traditionally designed bank branch. Experiments require frequent changes in practices and processes, which... View Details

Keywords: by Stefan Thomke; Banking; Financial Services

01 Jun 2018
News

What I Do: Minnie Ingersoll (MBA 2002)

Shift—I manage finance, I manage our marketing team, I manage the board, I manage recruiting.” While it’s been a departure, Ingersoll says the... View Details

Keywords: Dan Morrell; illustrations by Peter and Maria Hoey

Otto Haas

Along with chemist Otto Rohm, Haas founded one of the world’s largest specialty chemical producers. Under his leadership, Rohm and Haas discovered two major products that have had a significant impact on business and society – Plexiglas and chemical paint binders (used... View Details

Keywords: Chemicals & Industrial

01 Dec 2011
News

Faculty Research Online

HBS Cases: Lady Gaga What goes into creating the world’s largest pop star? Before her fame hit, Lady Gaga’s manager faced decisions that could have derailed the performer’s career. A new case by Associate Professor Anita Elberse examines... View Details

Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Hospitals; Health, Social Assistance

09 Nov 2009
Research & Ideas

Come Fly with Me: A History of Airline Leadership

productive workers during Kelleher's tenure were motivated by a vibrant working atmosphere, good wages, profit sharing, and the knowledge that no employees had ever been laid off at the company. This feeling of mutual respect and... View Details

Keywords: by Sarah Jane Gilbert; Air Transportation

Charles M. Schwab

Schwab’s other achievements include the establishment of a profit sharing plan for Bethlehem employees and the creation of a unique leadership hierarchy that afforded lower managers much independence and... View Details

Keywords: Metals

19 Jan 2016
News

Electric Avenues

Costa Rica showing interest, and diverse, with corporations considering Agora to help manage shareholder and employee communications. “People want to be heard, but they have no channel,” says Sze. “We’re... View Details

Keywords: Dan Morrell

22 Sep 2020
News

Balancing Act

women role models and mentors in business, being in charge came with the responsibility of fostering other women, starting with a gender-balanced executive team. The first step was sharing her plan with her employees and listening to... View Details

Keywords: April White

01 Dec 2020
What Do You Think?

How Can We Get Companies to Invest More in Low-Wage Workers?

of particular interest: changing tax laws to incentivize Companies to spend more on labor versus machines. The study also suggests enacting an employee training tax credit similar to the federal tax credit for research and development.... View Details

Keywords: by James Heskett

19 May 2003
Research & Ideas

Expensing Options Won’t Hurt High Tech

companies' market prices. More seriously, however, the claim simply ignores the fact that a lack of cash need not be a barrier to compensating executives. Rather than issuing options directly to employees, companies can always issue them to underwriters and then pay... View Details

Keywords: by Zvi Bodie, Robert S. Kaplan & Robert C. Merton

Profile

Shaila Ittycheria

Israeli company was harassed and discouraged by hostility from fellow employees after the bombings that took place on the Gaza Strip. "We talked about our responsibility as managers," Shaila says. "What's our role in this... View Details

John W. Brown

by 2004, and the number of employees increased from 325 to 15,000 during the same time period. Brown steadfastly expanded the company’s product lines and introduced an effective decentralized management... View Details

Keywords: Healthcare

22 Aug 2018
Blog Post

MBA Students Reflect on Their Summer Internships

for an early stage and stealth mode robotics start-up in the agriculture space as a Business Analysis & Operations Intern. I am the fourth and the only non-technical employee of the company. After working as a View Details

17 Dec 2020
Research & Ideas

The 10 Most Popular Stories of 2020

that eight of the 10 most-read HBS Working Knowledge stories of the year were COVID-focused. Readers sought insights from HBS faculty about everything from managing large-scale remote work to leading during a crisis. The year was also... View Details

Keywords: by Dina Gerdeman

06 Nov 2018
First Look

New Research and Ideas, November 6, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=55227 Harvard Business School Case 418-087 Candor at Clever Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early... View Details

Keywords: Dina Gerdeman

Robert F. McDermott

diversified financial services enterprise with over $30 billion in assets. His deep commitment to customer service and concern for employee satisfaction were recognized by industry analysts who often ranked USAA as the best View Details

Keywords: Finance

30 Apr 2019
First Look

New Research and Ideas, April 30, 2019

2019 HarperBusiness The Business of Platforms: Strategy in the Age of Digital Competition, Innovation, and Power By: Cusumano, Michael A., Annabelle Gawer, and David B. Yoffie Abstract—The Business of Platforms explores the strategic, economic, and technology View Details

Keywords: Dina Gerdeman

14 Jul 2020
Blog Post

Creating Inclusive Recruiting Events in a Time of Innovation

With travel restrictions and physical distancing recommendations in place, organizations planning to hire full-time employees or interns in the coming year are reviewing their recruiting processes and seeking to innovate. For some,... View Details

Keywords: All Industries

01 Jun 1997
News

New Releases

managerial formula. His book is designed to help managers understand that distinction and show them how to adapt and respond accordingly. The Service Profit Chain by James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger (Free... View Details

August 2008
Case

Sloan & Harrison: The Associate Challenge

By: Boris Groysberg and Eliot Sherman

The law firm, Sloan & Harrison, was confronting issues pertaining to morale and turnover among its associate ranks. Annual surveys of associates revealed increasing dissatisfaction, particularly with respect to partner communication, work-life balance, and mentorship.... View Details

Keywords: Problems and Challenges; Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Conflict Management; Legal Services Industry

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