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Show Results For
- All HBS Web
(4,637)
- People (13)
- News (1,427)
- Research (2,672)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,696)
- April 2011 (Revised May 2012)
- Case
City Year: The Journey
By: Rosabeth Moss Kanter and James Weber
Throughout its first two decades, City Year, a non-profit organization, was dedicated to recruiting young adults to give a year of public service. It had passed through several growth phases but by 2010 a new challenge, and opportunity, had arisen when City Year and... View Details
Keywords: Education; Service Operations; Nonprofit Organizations; Growth and Development Strategy; Performance Efficiency; Resource Allocation
Kanter, Rosabeth Moss, and James Weber. "City Year: The Journey." Harvard Business School Case 311-080, April 2011. (Revised May 2012.)
- June 2010
- Supplement
Chet Huber on OnStar, video
By: Willy C. Shih
Chet Huber, general manager of GM's OnStar unit, givbes an update on how OnStar is doing, talks about the job OnStar does for consumers, and reflects on assembling the OnStar team. The video is organized into three chapters so that instructors may use then... View Details
Keywords: Product Positioning; Product Development; Service Delivery; Performance Evaluation; Groups and Teams; Auto Industry; Telecommunications Industry
Shih, Willy C. "Chet Huber on OnStar, video." Harvard Business School Video Supplement 610-716, June 2010.
- 15 Oct 2020
- Other Presentation
Pandemic Caused 'A Lot of Consumer-Driven Innovation': Harvard's Herzlinger
The "Godmother of consumer-driven health care" Regina Herzlinger of Harvard Business School and Bloomberg's Vonnie Quinn discuss how the pandemic is a wake-up call for how U.S. health care is incentivized, and what can be done to improve the delivery of American... View Details
Keywords: COVID-19; Health Care Industry; Health Pandemics; Health Care and Treatment; Service Delivery; Demand and Consumers; Health Industry; United States
Herzlinger, Regina E. "Pandemic Caused 'A Lot of Consumer-Driven Innovation': Harvard's Herzlinger." Bloomberg Television, October 15, 2020.
- April 2012
- Article
Addressing the Leadership Gap in Medicine: Residents' Need for Systematic Leadership Development Training
By: Daniel Mark Blumenthal, Kenneth Richard Lee Bernard, Jordan David Bohnen and Richard Bohmer
All clinicians take on leadership responsibilities when delivering care. Evidence suggests that effective clinical leadership yields superior clinical outcomes. However, few residency programs systematically teach all residents how to lead, and many clinicians are... View Details
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
operators exist in the countries where Roshan is staking its claim. But it will focus in part on the rural areas that have the lowest service penetration and the fewest social services, a strategy that fits... View Details
Keywords: Julia Hanna
- 01 Jun 2024
- News
The Bookshelf: Try As One Might
of design thinking—which is where you find the creativity, empathy, and human-centered work. But creative solutions need good testing. Without it you’re going to waste a lot of money scaling solutions that won’t work. And that’s the hole... View Details
- 01 Sep 2009
- News
Ready for Launch
A daily apartment cleaning service (Fresh Maid). An organizer of one-day extreme endurance events for men (Tough Mudder). A market-based solution to increase the milk production of cattle in rural India (Doodh Bhandar). These are just a... View Details
- June 1977 (Revised September 1992)
- Case
Sorenson Research Co. (Abridged)
Presents the issues facing a high volume, high margin (but lightweight) medical products business. The company is trying to improve its inventory control to reduce inventory investment and improve service. The present multi-site inventory system is described and major... View Details
Keywords: Business Earnings; Investment; Volume; Service Delivery; Supply Chain; Performance Improvement; Medical Devices and Supplies Industry
Wheelwright, Steven C. "Sorenson Research Co. (Abridged)." Harvard Business School Case 677-257, June 1977. (Revised September 1992.)
- 26 Apr 2011
- News
BioMine Strikes Gold
their pitch. Europe Alexander Azoulay, MBA '03 David Merle, MBA '03 Superdome building integrated photovoltaics India Vikram Sharma, MBA '06 Crossover Energy sustainable energy services Latin America Thomaz Srougi, GMP 6 2009 Dr. Consulta... View Details
- 01 Jun 2013
- News
Five Bright Ideas
living on the cusp of a golden age of educational measurement. I'm optimistic that we will use it to find, replicate, and scale up the best ideas that already exist." View Details
- 30 Apr 2014
- Research & Ideas
Venture Investors Prefer Funding Handsome Men
to enlarge The researchers recruited a separate panel of 60 seasoned angel investors to watch the videos and code them across several measures, including physical attractiveness—rating the entrepreneurs on a scale of 1 (very unattractive)... View Details
- 01 Dec 2019
- News
Accelerating a Gas-on-demand Startup
Service with a Smile: Classmates Nick Alexander (left) and Bryan Frist with one of Yoshi’s service-on-demand vehicles. (photo by Cayce Clifford) The first purpose-built, drive-in gas station opened in Pittsburgh in December 1913. The... View Details
- Profile
Nabihah Sachedina
surprised that I took an operations role,” she says. “I had never managed logistics on that scale before. That’s the great thing about being at Harvard: it’s a safe environment for trying things out, to... View Details
- 17 Apr 2017
- News
Panera-bred Leaders Have Risen Throughout the Restaurant Industry
to lead the operations of such popular chains as Friendly’s Ice Cream, Johnny Rockets, Pizzeria Uno, Smashburger, Wahlburgers (led by CEO Cedric Vanzura, MBA 1990), Pieology, and Upper Crust. Panera was sold earlier this month to Europe’s... View Details
- December 2004
- Teaching Note
Yield Curves and Bond Ratings Tutorial (TN)
Teaching Note to (9-204-712). View Details
- March 1999 (Revised July 1999)
- Case
Dana-Farber Cancer Institute, The
By: Richard M.J. Bohmer and Ann Winslow
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
Bohmer, Richard M.J., and Ann Winslow. "Dana-Farber Cancer Institute, The." Harvard Business School Case 699-025, March 1999. (Revised July 1999.)
- 23 Dec 2002
- Research & Ideas
Setting the Stage: A Young Scholar at HBS
University of Pennsylvania? Wadhwani: My research focuses on the historical development of banking services for ordinary Americans. In the early nineteenth century, banks primarily served the commercial financing needs of merchants, and a... View Details
- 30 Oct 2019
- News
Creating Agents of Change
decades of their lives, from the time they're 3 until they're 24, with the intent to help them break the cycle of poverty. We operate in some of the most poverty-stricken areas, serving about a quarter of a million children in 10... View Details
- 24 Apr 2014
- News
For African farmers looking to escape poverty, honey brings sweet success
To date, HCA has helped more than 9,000 small-scale beekeepers (nearly half are female), and is aiming to impact one million people by 2020. The social enterprise is now embarking on a massive investment with equity partners and scaling... View Details
- 21 Nov 2024
- News
Mother Nurture
health clinic and community for expecting and new mothers. Women seeking support for pregnancy, birth, or postpartum challenges can sign up with Seven Starling to access its specialized care. Services include one-on-one therapy sessions... View Details
Keywords: Margie Kelley